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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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If you are using this website to make money, chances are you are losing money instead of making any. The membership fee is ridiculously high and the process to cancel is misleading. There is also a minimum $5 fee for each project. My financial situation would be much better if I never used this website!
Terrible payment methods in which you will often be left waiting for a withdrawal for upwards of three weeks. This alone deserves terrible reviews in the year 2016, as no system has to operate like this.
Here's how it works:
You bid on a project and get awarded the job. If it is a job for $100 you IMMEDIATELY see freelancer.com take their $10 commission from your bank account. What have you got so far? You may think you have a job, but in actual fact you have NOTHING WHATSOEVER!
After getting awarded the 'job' you now chat to the 'employer' (read 'scammer') who refuses 9 times out of 10 to pay money into the escrow account (the so-called 'Freelancer milestone system'). Why the refusal? Because the 'employer' is hoping you are f*cking stupid enough to do the work and naively send it to him/her without payment protection so they can steal your work and disappear without paying. If you refuse to work without money in escrow - wait for it, THIS IS THE BEST PART! - then the f*cking scammer can cancel the 'job' and claim you didn't do the work and leave you a one star review which sits there on your profile and makes everyone think you're a bad freelancer when your only sin is that you didn't want some scammer to steal your work.
LET US REVIEW WHAT FREELANCER.COM HAS DELIVERED:
1. They have taken your $10
2. They have given you the opportunity of a heartwarming chat with a scammer
3. They have allowed the scammer to cancel the 'job' and leave you a one star review
BUT HEY, WHO THE F*CK CARES - FREELANCER.COM GOT THEIR $10 'COMMISSION'!
(By the way, in case you thought you could write to their 'support team' and complain - THEY DO NOT HAVE ONE!)
I have said it before and will say it once more: STAY AWAY FROM THIS RUBBISH SITE!
1. First I will talk about their "guaranteed" contests. You can submit free work and they say they will guarantee the payment, I participated in a guaranteed contest with ID ******* and client asked me several times for modifications which I did. Time passed I waited for a winner (I was top contestant, but I was not picked by client and client disappeared). Now according to their policies it was freelancer.com's job to come in and distribute reward among top entries but what they did was unbelievable. They DELETED the "guaranteed" contest without rewarding any freelancer. Now read the response from their support team: "We recently have done some improvement to make the site more secured for valuable users, like you. Hence, the system automatically deletes contests that may cause liability to us and its users. On a different note, you may earn more from contests when you are picked a winner. This will give you higher earnings, good ratings, and feedback, which will help you be awarded more contests and/or projects."
2. Second kind of fraud is more pathetic and shameless, you apply for a job, you are hired, you are paid, project ends, you receive 5 star feedback. WOW great! But after that they can close the project take back money form your account, yes trust me they did this. My money was stolen after I received 5 star feedback form client. Don't know if it went back to client's pocket or Matt Barrie's pocket I don't care but this is a fact they can screw you at anytime, it could have made sense if I was kicked when project was not complete but doing this after project is closed and feed backs are exchanged is the most shameless scam I ever faced.
I have screenshots of these scams and I am sharing for those who believe it is not possible on earth.
They did not let me know they where taking money from my account. I just looked at my bank statement. I was like my goodness what is this payment for. I was under the guise that i was making a one time payment for the ability to make bids and be verified. Little did i know they where taking 10$ a month from me after that. When i send them a email expressing my concern they tell me to wait until the end of month to cancel because then i would be waisting money. In the email when i told them to cancel it they just told me to. There is no phone number to call and they will not refund me. Scam alert stay away... dont give them your info.
I signed up for Freelancer.com without doing very much research, as it *seemed* on the up-and-up, but a few minutes after logging on, auto-scripts were creating fake projects for me, mass-bidding of freelancers was taking place and the site was trying to take payments from my CC/Paypal (which I had wisely not entered yet) and demanding payment. The site even requires a $5 payment to delete these fictitious "projects" the auto-script creates - can you believe it? I just closed my laptop and will never, ever, ever log onto Freelancer.com again.
It was insane, and this site is the absolute worst on the Internet. Had I entered a credit card or Paypal account, I would probably be out hundreds or even thousands of dollars just for logging onto the site a single time. How a company can pull a fraud scam like this is insane and I cannot believe it is still online.
Stay far away and do not even create an account or their auto-scripts will have you in the poor house.
Dear translator colleague: Stay away from this site! They're just trying to make money on you. Do not give them free access to your Paypal account.
Stay away from this website. They are filled with bunch of liars. I hired a freelancer who never finished the project and I was charged for it. The freelancer closed his account and I left with nothing! What a shame!
I had a project and found a contractor and set up milestone payments etc. On the day I noticed that freelancer.com made 2 charges, one a full amount for the project, and the other a portion of the project amount (one of the milestone payment).
When I found that a double charge was made, I wrote to them and was told that the money will be refunded. In a week or so when I checked my PayPal account, the money was not returned, and since then nightmare began.
Since freelancer.com knows and acknowledged that a double charge was made, they could have simply returned the credit to my PayPal account, and this is what a "normal" person would expect from a "normal" business operation. Instead, freelancer.com has been coming up with all kind of B... S... not to returning the money. Worse yet, they are NOT even paying the contractor, although all milestones are met, and payment to contractor from the money that is already fully paid by me to them on the first day of project start, is simply amazing business practice I can not imagine. They are blaming that my account is locked (or "limited access") and blaming me and my dispute for asking for money back that they took illegally as the reason. How clever!
I am still fighting to get my money back that they should not have taken from me. I must say DO NOT GET NEAR THIS SITE/VENDOR. THEY ARE NO BETTER THAN CON OPERATION or SIMPLE THIEF.
P.S. When I tried to reach them, I was never able to talk to a "real" person. All communications are restricted to Message Board, and every time I communicate either a new person (I mean first name, which does not mean that it is a "real" person) or generic id.
This site is terrible. Unlike other, non scammer sites, they bill freelancers when they get awarded a job rather than taking a commission from the payment and they doesn't make that difference clear on the sites description. They have no protection for the freelancer, if an employer takes your code and closes the account you are left dead on the water. The support doesn't help you and will just give you excuses without solving anything. Stay clear from this site, it is good for the scammers and they profit from you getting scammed.
Do not believe the 5 stars reviews, they collute with the company to boost their repute
The web site cons one into "clicking" into financial obligations, charges your PayPal account and promises 250+ entries which never materialize. The site makes you think you have started a 30 day "contest" but it only gives three days then tells you "upgrades" for additional time is available for additional charges.
I wish I had come here first! I have used a few different Freelancer-type online sites with some great results, however Freelancer.com is nothing short of a scam. Huge amount of hidden fees and charges that are NOT made clear before signing up. We set a maximum budget to spend on our site and they took the entire amount before any work had even started. On top of this they charge payment fees, project fees, recruiter fees and more. I cancelled the job within hours of listing purely on the basis they are dishonest and basically a scam. Their own terms and conditions clearly state you can cancel within a WEEK and get a full refund but they have denied it. 3 weeks later I haven't received a cent back. I've written them multiple, extensive emails, used the chat support and got no where. I've cited their own T&Cs as well as the federal law and they just come back with 'We've looked into your request, and you are not entitled to a refund.' I've been extremely patient and persistent and got nowhere. Now, out of pocket and haven't had a cent of work done. If after all this you still want to use them I highly recommend asking for a full statement of charges Before giving them your card. Once they have it you will never get your money back.
Freelance canceled employers account because of violations, and they did not notify me at all. I was the one realizing account is not active. Now I have 48 hours of unpaid work and $$$ missing. They've even generated the invoice for which they knew it would not be paid as the, again, account and employer were banned from Freelancer service itself. When I asked what the solution is, they said the employer is the one who pays me and they are "merely a platform and not in charge."
I guess, in this case, a fake employer and suspended account is more important than a paying member. If you have any payment related issues, Freelancer will not help you in any way.
Administration blocked the funds that I earned on two projects. The employer paid me money and left positive feedback. Administration of this site took this amount (about ~550$) and now will not return. They say that i need to be careful that this is my problem. They don't want to say why they took my money. I have read on the Internet that they did so with different freelancers. Now I think that it is impossible to work on this site until they do not return my money which they stole from me
Saidly Freelancer scammed me by giving me free trial proffesional membership, but after free use automaticly charged my paypall for membership that I just tried and didn't use. I wrote them for refunding me... and they said that they can see in their database that i used benefits of profesional membership just once (only in free trial) but wount refund it. Legit scaming!
I received two milestones for my work and after one hour both of them were 'Reversed'. I tried to contact them, but they firstly don't have any number, secondly their live chat is a crap, they don't even bother to help you. They say they can always reverse the money, but HOW is that ethical? You work, you are paid and if they decide to get the money back, that's it? For no reason? Even in the terms and conditions, they are unclear: 'eg a stolen credit card'. Yeah, and they detected that stolen credit RIGHT after I was PAID. Scams, they have people who post fake projects to earn commisions! Avoid
Terrible experience. Freelancer has not transparent user interface. By default they pushed you to payment subscription and services without notification. Refund policy is not effective. And it is hard to get your money back. A lot of scammers within users.
First of all its a client BIASED platform so even if you file any dispute or client decide to initiate a refund even after months of work complete, you will get a refund confirm without notifying you and all they will say is ontact client.
Never work on Hourly contracts.
They charge there comission in advacne and they give a $#! T what they pay you or even not pay you after they change there access and stop responding to your messages.
Go for any other site but not freelancer.com Never ever
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.