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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The popup for verified freelancers wrote verify for 0€ and upon clicking I got charged 90€. When I contacted support they simply said it is non refundable. This is unacceptable as it is a fault of the platform for now showing the price from the beginning
Thank you for the interview, Barry. I really appreciate your clear guidance and the professional way you handled the verification process. The conversation was smooth, informative, and very helpful for me as a new freelancer on the platform. Thanks again for your time.
The interview process was well-organized and professionally conducted. The interviewer asked clear, relevant questions that aligned with the requirements of the role and allowed me to showcase my skills effectively. Communication was smooth throughout, and the expectations, responsibilities, and workflow were explained in a transparent manner. Overall, it was a positive and efficient experience that provided a clear understanding of the position and the next steps.
It was a pleasureful experience speaking with Russel.
Clear guidelines and quick conversation and very helpful with all the things.
Thank you for assisting me throughout the process.
Barry provided outstanding support during my Freelancer verification. He was polite, patient, and very clear with every instruction. The process felt smooth and well-structured because of his guidance. I'm grateful for his professionalism and quick responses. Excellent experience with the verification team!
Excellent service — truly a 10/10 experience. Communication was fast, clear, and professional, and every task was delivered exactly as promised. They understood my requirements immediately and handled everything with care and accuracy. I'm extremely happy with the results and will definitely work with them again. Highly recommended!
I'm new to the Platform and as such I made a rookie mistake. I almost fell into a scam but thankfully I could spot the red flag. The FL staff were very helpful with my report. Margaux was very kind and prompt in her response.
Barry, everything was very easy to understand. I had a bit of a language barrier, so I asked questions on chat for my convenience. Once again, thank you so much, Barry.
I had the opportunity to complete my verification process with Barry, and the experience was smooth, quick, and very professional. Thank you, Barry, for your support and clear guidance throughout the process.
Excellent customer support. I was struggling with some repeated issue with my posting (project) and in communicating with the freelancer. I had logged a ticket earlier with another support agent but didn't solve this issue and i wasted weeks on this.
This person solved my issues in just 5min. So much helpful!
"This person only gives false promises. I contacted him twice, and both times he said the same thing but did absolutely nothing."
My experience with Freelancer.com has been excellent. The platform is easy to use, and finding projects and communicating with clients has always been smooth. I also highly recommend getting verified through the platform—my verification was done by Barry, and the process was extremely simple and stress-free. He was professional, clear, and made the entire experience quick and easy. Overall, I'm very satisfied with the service and the level of support provided.
Very professional, quick and enjoyable interview performed by Barry. Questions were comfortable and accurate with the purpose of the interview. I really recommend working with Freelancer!
Freelancer.com has been great for completing projects and improving both my income and skills.
The contests offer fair competition where freelancers showcase real work, not just abilities.
The platform's secure communication protects both sides, and the initial setup was simple and straightforward.
I needed to give someone a bonus but I couldn't because it was a contest but Dawn didn't stop responding and explained nicely that I can't give a bonus until the end of the project
I'm a Life Coach, Author of fiction novels, a former Career Coach, Interview Coach, and Executive Recruiter. Dawn is very impressive and adds real value to the Freelancer brand. Let's put her on a copy machine and run some more copies of her patience, personality, and desire for client satisfaction! Thank you Dawn. Management: She's a Keeper. Value this employee.
I've always had AMAZING help whenever I have to go through customer service. Daphne has been my girl for all my highs and lows, Andrei was incredibly thorough and helpful, and recently Elora was also EXTREMELY helpful and diligent in an issue I was having. Really really appreciate support like this when it comes to a site like this.
The verification interview was smooth and professional. The interviewer Barry was polite, clear, and made the process very easy to follow. Everything went quickly, and I received my verification shortly after. Great experience overall!
Freelancer is a great platform to showcase our skills, whether part-time or full-time. It provides the opportunity to apply for various jobs. The interview for the verified freelancer program was very professional, and Russel V was patient and clear in answering all my questions.
While Freelancer is a very competitive online freelancing platform, but it is also the most affordable, best, and easy to use freelancing platform.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria,
Thank you for sharing your experience. We’re truly sorry to hear about the confusion with the verification charge — we understand how frustrating that must feel, and we appreciate you bringing it to our attention.
We’ve already sent you a private message so we can look into this further. Whenever you’re ready, please reply to our PM so we can assist you right away.