Freelance canceled employers account because of violations, and they did not notify me at all. I was the one realizing account is not active. Now I have 48 hours of unpaid work and $$$ missing. They've even generated the invoice for which they knew it would not be paid as the, again, account and employer were banned from Freelancer service itself. When I asked what the solution is, they said the employer is the one who pays me and they are "merely a platform and not in charge."
I guess, in this case, a fake employer and suspended account is more important than a paying member. If you have any payment related issues, Freelancer will not help you in any way.