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FreeUpReviews 104

4.0

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FreeUp Reviews Summary

FreeeUp has established a strong reputation as a premier freelancer marketplace, noted for its high-quality talent and effective client-freelancer matching. Customers frequently commend the platform's reliable support team, which is available 24/7, and the thorough vetting process that ensures only top freelancers are featured. Users appreciate the streamlined hiring process and the proactive assistance provided. While the overall sentiment is overwhelmingly positive, some concerns regarding occasional service delays and the need for more robust communication during transitions have been noted. Nonetheless, FreeeUp is widely recommended for its commitment to client satisfaction and freelancer support.

This summary is generated by AI, based on text from customer reviews

service
12
value
12
returns
3
quality
9

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India
1 review
0 helpful votes
Follow Anamika D.
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Free UP is fraud
November 16, 2023

They do not pay you money after selling your clothes will show they paid but they don't check attach

Date of experience: November 16, 2023
India
1 review
0 helpful votes
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Really great app
March 8, 2023

Very good app very useful app. Aap is platform se apna business start kar sakte ho. Mene b is app ke jariye apna business start Kiya he very useful. Thank you freeup

Date of experience: March 8, 2023
Kyrgyzstan
1 review
1 helpful vote
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Pros:
- You don't have to pay to apply for a job.

Cons:
- Low hourly rates available, very few offers with rates above $15 per hour.

- Very few offers available.

- Very long interview process. Overall, it might take hours to go through their chats, videocalls, etc. But then 99.9% of the clients are not being serious about offering a job and most of them are not even legit, most of them are startups or sidehustlers. They almost never come back to you or it takes them so long to "think about it", that when they do come back, you're already busy with other projects (that you received from other, more trustworthy platforms) Overall, it takes so much time to just go through this interview process, that it's not even worth the effort.

- I've been using this platform for over two years with zero complains from my clients. Then all of the sudden they simply blocked my access without even notifying me in advance. They explained to me, that because I have a Russian passport, they have to stop working with me out of fear of further sanctions from the US government, etc. etc. Even though I don't even live in Russia! They answered me that in order to stay on the platform, I will have to submit an application using an ID of a different country. Like, seriously? Are you really asking me to change my citizenship just to stay on your platform? Their email to me was full of hypocrisy and discrimination.

Overall, I would not recommend this platform to anyone. There are far better platforms out there.

Date of experience: April 21, 2022
California
1 review
2 helpful votes
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Hasn't worked for me
December 3, 2020

I've been a working, professional, freelance copywriter for over 20 years and have an extensive portfolio. I'm sorry to report that in the three months I've been registered with FreeUp, I have not received what I would regard as a single legitimate client referral. The 'clients' have all been either flakes or no-shows. ALL. OF. THEM. I'm beginning to wonder if this is a fake-it-til-you-make-it startup. Maybe another Theranos.

Date of experience: December 3, 2020
Matt H. FreeUp Rep
over a year old

Hey Mark,

I wanted to reach out personally to thank you for taking the time to share this feedback. Even “tough” feedback is necessary to address where we can improve.

I’m happy to say we are already actively making improvements to address the concerns you’ve listed. Communication between clients and freelancers is so important. While we can’t guarantee that every client will be as responsive as our incredible freelance team, we are currently making updates that make communication easier and more streamlined on our platform.

I am sorry that you had this experience and, if you’re open, would be interested in the details of the job requests that were an issue for you. If you’d like, please email me at Matt@freeup.net.

Again, thank you for sharing your feedback. Even when critical, it helps us make our system better for everyone.

New York
1 review
0 helpful votes
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I've worked with three different people for three different needs (CSS coding, executive assistant, blog writing) through Freeeup and have been happy with the quality of communication and skills of each. Freeeup is freelancer marketplace that delivers on it's promise of high quality talent.

Date of experience: January 30, 2020
India
1 review
0 helpful votes
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I consider this to be one of the best marketplace website to work on due to high level of freelancers and genuine clients. Each freelancer is getting enough opportunity to get connected to the clients based on their skills. This has been almost a year for me now since I joined and I was always busy working with clients. Their support team is very kind and helpful which I highly appreciate. Thank you!

Date of experience: November 18, 2019
Kenya
1 review
1 helpful vote
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I can't believe how surreal they are. The customer care service is faster than you could ever imagine.

Date of experience: November 15, 2019
Philippines
1 review
0 helpful votes
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Freeeup takes care of their freelancers. They have an internal support team that you can turn to 24/7. They keep things simple and easy from job application, to negotiation of rates, to tracking your clients/pay, to getting paid. They have nice clients and plenty of long term projects as well.
If you're a freelancer, you've got to have Freeeup!

Date of experience: October 30, 2019
California
1 review
1 helpful vote
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I've used a lot of different services for help with my Amazon business over the years but FreeeUp is one of the best. I've gotten several fantastic freelancers from them for both short and long term tasks. One freelancer who manages our inventory and shipping has been with me for over a year and is WONDERFUL. 5 stars for the Freee Up freelancer marketplace.

Date of experience: October 28, 2019
Virginia
1 review
1 helpful vote
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FreeeUp is absolutely the best freelancer marketplace that exists. I used many different marketplaces for my freelance business, (I'm graphic designer, btw) but neither one can not compare with FreeeUp.
They really accept just 5 star freelancers and the FreeeUp team are really a 5 star professionals. They are very caring and always there for a support.
FreeeUp is definitely a freelance business came true!

Date of experience: October 25, 2019
Illinois
1 review
1 helpful vote
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I was doing some headhunting on Upwork when I came across Freeeup and decided to join. I was surprised at how easy it was to find a quality programmer since they do the headhunting for you and just send you people who are ready to go and meet your criteria.

Their freelancer marketplace is what I would recommend to people other than Upwork or anywhere else.

Date of experience: October 23, 2019
Minnesota
2 reviews
2 helpful votes
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I am a professional 3D/2D/Motion Graphics animator, with more than 30 years' experience across multiple media industries.

In my career I have used every kind of job search method imaginable, from professional Headhunters to online Job Boards and everything in between. The problem has always been the same - no matter how you FIND work, what happens afterward is the key to a lasting Client relationship... especially if you work Remotely.

Freeeup is the only Freelancer Marketplace I have used which really delivers on the things that matter most: providing well-defined guidelines for the Freelancer/Client relationship, functioning as a liasion with everyone's best interest in mind, managing the billing/payment process - and doong so in a friendly, efficient and transparent manner.

After a very productive year, with Freeeup as my sole source of work, I am convinced that this is the best "Mutual Benefit" Freelancer Marketplace out there.

Thanks to the helpful, professional Freeeup staff for providing us all a winning Job-management platform that really works.

Rod Stafford

Date of experience: October 16, 2019
Georgia
1 review
1 helpful vote
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Freeeup makes it simple, and executes by offering only the best freelancers! We have had lasting success with the platform.

Date of experience: October 10, 2019
Massachusetts
1 review
0 helpful votes
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I love how FreeeUp works. They help you find great matches. They help me with setting up a conference, facebook marketing, creating lead funnels and more. One of the freelancers I worked for more than a year.

Date of experience: October 7, 2019
Canada
1 review
0 helpful votes
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Absolutely a 5 star platform to find freelancers. We tell them what type of freelancers we need along with the the skills that are important to us and they find them for us. Nathan and his team will even open the task for you and find you the best candidates for your specific project.

Plus you always get hands on support and the freelancers are of a higher caliber than other platforms as Freeup interviews and vets them to make sure they are qualified for the skills that that like to provide services for.

Highly trusted and recommended.

Date of experience: September 27, 2019
Japan
1 review
1 helpful vote
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I hired a freelancer in FreeUp to help me update a website for a conference. The freelancer was very professional, kept me updated of the progress, and responded to my revisions very promptly and to my satisfaction. As it was the first time using FreeUp, I was not sure how to change the hiring settings but I just asked in the chat and in a matter of minutes they fixed it. I was very satisfied with the assistance when needed and the freelancer performance. I was very satisfied with the experience and hope to work soon with them again.

Date of experience: September 27, 2019
New Mexico
1 review
0 helpful votes
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About a year ago, I had to let go of my Virtual Assistant (VA) after six months due to poor job performance. I used a company which promised but failed to deliver a qualified candidate (and charged a hefty service fee).

I decided to try another VA after hearing about FreeeUp through Jim Cockrum's My Silent Team Facebook group. I hired a VA from FreeeUp a little over a month ago and have been VERY satisfied with his ability to learn, professionalism, work ethic, and positive attitude. In a short period of time, and with some minimal training, he is beginning to deliver excellent results.

I feel very fortunate to have found my VA, and believe he will become an integral (and much needed) part of my business.

Date of experience: September 18, 2019
Zalim K.
France
1 review
1 helpful vote
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Best Freelancer Marketplace
September 17, 2019

Freeeup is absolutely changing the game when it comes to freelancer marketplaces online.
Excellent platform to find vetted professionals

Date of experience: September 17, 2019
Spain
1 review
1 helpful vote
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Goodbye Upwork!
September 12, 2019

Freeeup.com is absolutely changing the game when it comes to freelancer marketplaces online. I have worked on (and hired on) multiple different platforms in the past and I have had so many issues finding the right person to work on my projects. My very first hire with Freeeup.com, they matched me with the perfect contractor and I didn't even have to review any resumes... they did that part for me and delivered me the perfect freelancer for the work I needed done. Highly recommend trying out your next hire on this site and watching the magic happen!

Date of experience: September 12, 2019
Mississippi
1 review
1 helpful vote
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I have been a freelancer since 1999 and in 2016 I was contacted by Nate and his team to see if I would be interested in Freeeup. The best decision I have ever made! I don't worry about clients, or getting paid or even marketing myself. Which allows me to have more balanced happier life! Thanks Freeeup!

Date of experience: August 27, 2019