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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Saudi Arabia
1 review
0 helpful votes
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Very good support
August 2, 2017

Hello

Thanks benny S. For my support and help...

Very very good

Thank you... you have prepared my hope

Thanks thanks thanks thanks... :)

Date of experience: August 1, 2017
West Virginia
1 review
0 helpful votes
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Awesome!
August 2, 2017

Talked to support, asked them a question about one of my project fees. They did an excellent job of refunding me.

Thanks again.

Date of experience: August 1, 2017
New York
1 review
0 helpful votes
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Ralph M was very helpful!
August 2, 2017

I'm grateful for Ralph's help and getting my money refunded due to a scammer. It was my first time freelancing and was unaware of the dangers. He gave great advice and refunded my money. I can now be more careful.

Date of experience: August 1, 2017
Saudi Arabia
1 review
0 helpful votes
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Excellent
August 2, 2017

Great as all the time! Help me to solve the issue asa possible! Always happy with their service! Thank you!

Date of experience: August 1, 2017
Italy
1 review
0 helpful votes
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Chat
August 1, 2017

I just have chat with Dana O regarding my concerns in respect of one overcharged commission fee and membership fee. I get very satisfactory replies on all my concerns.

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Excellent assistance by Ralph
August 1, 2017

Excellent assistance thank you Ralph... I would always like to be assisted by him... Thanks a lot... He guide everything with a proper answer and solution which is helpful

Date of experience: August 1, 2017
Thailand
1 review
0 helpful votes
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Cooperative
August 1, 2017

He was nice and patient throughout the process. I appreciate his efforts for supporting freelancer's issues. Thanks Omer for resolving my problem.

Date of experience: August 1, 2017
Colombia
1 review
0 helpful votes
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Freelancer experience
August 1, 2017

Freelancer it's an excellent platform; my experience using this is very positive. They Provide timely and effective assistance

Date of experience: August 1, 2017
Hong Kong
1 review
0 helpful votes
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Help
August 1, 2017

It was nice. Satisfied with the help. I got all the information which i demanded explained in details.

Date of experience: August 1, 2017
Colombia
1 review
0 helpful votes
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Good service!
August 1, 2017

I completely solve my doubts about various issues and great kindness I provide an excellent service.

I am very pleased because it was fast and successful in all aspects

Date of experience: August 1, 2017
Maryland
1 review
0 helpful votes
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Donna H. Was polite, her responses were grammatically correct and very quick. She resolved all of my issues and had a thorough knowledge of policy and procedures. I am very happy with the help she provided me today, and to be honest she saved my perspective of Freelance.com because before our conversation I had come to the conclusion the whole site was a scam!

Date of experience: August 1, 2017
Texas
1 review
1 helpful vote
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Thanks!
August 1, 2017

**************************************
Support team helped me greatly!

They helped to get my money back.

Thanks again

Date of experience: August 1, 2017
Brazil
1 review
0 helpful votes
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Bom
August 1, 2017

Entrei no site buscando trabalho freelance, mas não consegui entender muito. Então quando vi que seria pago, desisti.

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Milestone payment release
August 1, 2017

I was little bit confused about how milestone payment will be paid to me and what will happen in case my client not release milestone payment so i discussed over it with Dana. It was really helpful.

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Very good Support
August 1, 2017

" I get great support from kayla given information is very helpful for me I am very happy for a give feedback. "

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Just Awesome Support
August 1, 2017

I'm very happy Kayla, you're so kind heated. Such a great explanation and properly guide. I'm really happy with you. I would like thank you specially Kayla and the entire freelancer team:)

Thank You

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Support for Refund Claim
August 1, 2017

The operator personnel assessed my inquiry and provided me with enough information to solve my issue. It was a good experience, though there was some delay in the chat procedure that may have been due to questions from other parties. Probably allotting more of such well qualified support personnel will solve this drawback.

Date of experience: August 1, 2017
Florida
1 review
0 helpful votes
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Good Communication
August 1, 2017

Charlotte B is professional. He helped me to solve my problem. Good client support. Thank you so much for your cooperation.

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Perfect assistance
August 1, 2017

Kayla gives the perfect assistance on my queries. She is really helpful and gives the proper guidance.

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Balance issues
August 1, 2017

It was great experience. Katie resolved my issues. It was a great help. Long live katie and freelancer

Date of experience: August 1, 2017