On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
A great platform to work. I have started my work here almost 3 month back. Getting a g8 response in terms work and freelancer support. It has been g8 to be part of this site.
Best Regards,
Johib
I've had bad experiences before Freelancer Live Chat in the past, but I've had to contact Live Chat at least three times in the past three days do to abuse from an employer. And every time that I've contacted them, the person has been wonderful. Today was Sandra, and I'm sorry I don't remember the other two. Thanks to them!
Thanks to Troy C., my wrongly deducted funds has be refund. Thank you very much, am very grateful. I mistakenly accepted a project
Quick and clear answer to my question that I had. -1 star because I need to fill in at least a 100 characters in this comment field.
It was an amazing experience chatting with Dana, she helped me with everything I needed. She's very patient and informative
Dana did very well job and resolved my issue in just minutes. It was very nice experience and very great support. Thanku soo much
Dana made me understand and also addressed the issue for me.
The response was very quick as well.
I appreciate the service.
Customer service agent is lovely, wish her good luck. I appreciate the work, and their timing to respond is perfect.
Very Supportive Person. Helped me a lot with her support i get bonus uSD. Thanks done its was very nice experience chating with you.
Great Support, has some time investigated to my problems and has solved all of my problems. Great Work.
The tech support help I just recieved was very good, there wasn't too much of a wait. Ralph was helpful and polite and my self inflicted issue was resolved.
I highly Recommended Freelancer. Great Service and support team. Once again thank you for your help. Thank you...
Great work and very nice person working with Kayla B very nice and very kind to help me with my problems
I have a good reception from her really.
Wish every could have this experince.
Really I have nothing to say now.
I was not aware of the milestone policy and I thought that freelancer charged me with 50 £ more. So since the articles in the help desk where not so helpful i asked for a direct help! Josie was very helpful and answer all my inquiries.
Its good to be here on freelancer but it need more to be little more secure for suponsering the bid.
I have a relly bad experience with other freelancer that was terrible, support help me all the time, Support attempt at all times collaboration.
Finally suport resolve the situation.
Freelancer its a place very safe to invest money in jobs, you can stay quiet about your money, your ideas,, so nice and intelligent people are comand this site.
I was charged the normal Freelancer Fee because an "employer" from Nigeria had accepted my bid and I had been so excited that I clicked on accept right away. However the project turned out to be a fraud and the kind support, Cyril C, who was chatting with me, blocked it down and immediately rectified my balance and the pending charge to my account. It was the easiest, most reassuring experience. I felt like Freelancer has my back and they are only too happy to make sure everybody is having a smooth work experience. Once he was done helping with the situation, he also gave me several tips to avoid a similar problem.
I had an issue with a client who turned out to be a scammer. The customer service rep was fantastic, very helpful, and very informative!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.