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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Awesome
August 3, 2017

A great platform to work. I have started my work here almost 3 month back. Getting a g8 response in terms work and freelancer support. It has been g8 to be part of this site.

Best Regards,
Johib

Date of experience: August 2, 2017
Mexico
1 review
0 helpful votes
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Sandra T was wonderful
August 3, 2017

I've had bad experiences before Freelancer Live Chat in the past, but I've had to contact Live Chat at least three times in the past three days do to abuse from an employer. And every time that I've contacted them, the person has been wonderful. Today was Sandra, and I'm sorry I don't remember the other two. Thanks to them!

Date of experience: August 2, 2017
Ghana
1 review
0 helpful votes
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Refund resolve
August 3, 2017

Thanks to Troy C., my wrongly deducted funds has be refund. Thank you very much, am very grateful. I mistakenly accepted a project

Date of experience: August 2, 2017
Australia
1 review
0 helpful votes
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Support chat
August 3, 2017

Quick and clear answer to my question that I had. -1 star because I need to fill in at least a 100 characters in this comment field.

Date of experience: August 2, 2017
Spain
1 review
0 helpful votes
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It was an amazing experience chatting with Dana, she helped me with everything I needed. She's very patient and informative

Date of experience: August 2, 2017
Pakistan
1 review
0 helpful votes
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Great service
August 2, 2017

Dana did very well job and resolved my issue in just minutes. It was very nice experience and very great support. Thanku soo much

Date of experience: August 2, 2017
Texas
1 review
0 helpful votes
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Very helpful
August 2, 2017

Dana made me understand and also addressed the issue for me.
The response was very quick as well.
I appreciate the service.

Date of experience: August 2, 2017
AE
1 review
0 helpful votes
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Concern for freelancer
August 2, 2017

Customer service agent is lovely, wish her good luck. I appreciate the work, and their timing to respond is perfect.

Date of experience: August 2, 2017
India
1 review
0 helpful votes
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Awesome converstaion with Donna
August 2, 2017

Very Supportive Person. Helped me a lot with her support i get bonus uSD. Thanks done its was very nice experience chating with you.

Date of experience: August 2, 2017
Germany
1 review
0 helpful votes
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Great support
August 2, 2017

Great Support, has some time investigated to my problems and has solved all of my problems. Great Work.

Date of experience: August 2, 2017
GB
1 review
1 helpful vote
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Very Polite and Swift
August 2, 2017

The tech support help I just recieved was very good, there wasn't too much of a wait. Ralph was helpful and polite and my self inflicted issue was resolved.

Date of experience: August 2, 2017
Philippines
1 review
0 helpful votes
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Great
August 2, 2017

Thanks for the help. We had a problem with the feedback rating system and barry helped us a lot!
Hopefully the issue gets fixed as soon as possible

Date of experience: August 2, 2017
India
1 review
0 helpful votes
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Highly Recommended
August 2, 2017

I highly Recommended Freelancer. Great Service and support team. Once again thank you for your help. Thank you...

Date of experience: August 2, 2017
Portugal
1 review
0 helpful votes
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Freelancer Suport
August 2, 2017

Great work and very nice person working with Kayla B very nice and very kind to help me with my problems

Date of experience: August 2, 2017
Thailand
1 review
0 helpful votes
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She is good
August 2, 2017

I have a good reception from her really.
Wish every could have this experince.
Really I have nothing to say now.

Date of experience: August 2, 2017
GB
1 review
0 helpful votes
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Milestone policy
August 2, 2017

I was not aware of the milestone policy and I thought that freelancer charged me with 50 £ more. So since the articles in the help desk where not so helpful i asked for a direct help! Josie was very helpful and answer all my inquiries.

Date of experience: August 2, 2017
India
1 review
0 helpful votes
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Need to improve the suponser
August 2, 2017

Its good to be here on freelancer but it need more to be little more secure for suponsering the bid.

Date of experience: August 2, 2017
Finland
1 review
0 helpful votes
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Help with freelancer
August 2, 2017

I have a relly bad experience with other freelancer that was terrible, support help me all the time, Support attempt at all times collaboration.
Finally suport resolve the situation.
Freelancer its a place very safe to invest money in jobs, you can stay quiet about your money, your ideas,, so nice and intelligent people are comand this site.

Date of experience: August 1, 2017
Australia
1 review
0 helpful votes
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Most Helpful Support
August 2, 2017

I was charged the normal Freelancer Fee because an "employer" from Nigeria had accepted my bid and I had been so excited that I clicked on accept right away. However the project turned out to be a fraud and the kind support, Cyril C, who was chatting with me, blocked it down and immediately rectified my balance and the pending charge to my account. It was the easiest, most reassuring experience. I felt like Freelancer has my back and they are only too happy to make sure everybody is having a smooth work experience. Once he was done helping with the situation, he also gave me several tips to avoid a similar problem.

Date of experience: August 1, 2017
New Jersey
1 review
0 helpful votes
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Scam Override
August 2, 2017

I had an issue with a client who turned out to be a scammer. The customer service rep was fantastic, very helpful, and very informative!

Date of experience: August 1, 2017