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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Freelancer Is Great
August 4, 2017

You can't believe they give refund of the membership, no other freelancer sites can do this, they are really care every freelancer

Date of experience: August 3, 2017
Egypt
1 review
0 helpful votes
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Awesome support
August 3, 2017

I had some problems made me feel oppressed really i was about leaving freelancing work. But awesome support made me feel that there are fair solutions if i have rights. Really i am so happy.

Date of experience: August 3, 2017
New York
1 review
0 helpful votes
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Very helpful
August 3, 2017

I took time to solve my problem (asked for a favour), but the support did a great job and my problem was solved. Thank you!

Date of experience: August 3, 2017
PS
1 review
0 helpful votes
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Cancel membership
August 3, 2017

Good service
I can return the fees that discount wrong
Thomas was good person and patient...

Date of experience: August 3, 2017
Illinois
1 review
0 helpful votes
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Understood my situation
August 3, 2017

I was involved in a scam attempt. She understood my situation and helped me immediately. If there is no problem I will get my money back soon.

Date of experience: August 3, 2017
Senegal
1 review
0 helpful votes
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I subscribed to free membership since july 03 2013 and your email welcome email did not specify that i will be charged 29 dollars for that in 1 month. So i was surprised to see my pay pal account debited for that today.

After 2 sessions with your customer support you aggreed to cancel the payment and reversed it by Pay Pal which i appreciated a lot; thank you again

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Good Experience
August 3, 2017

It was good experience with Dana. I have got solution for my query. I am very thankful for that. Thanks for your support.

Date of experience: August 3, 2017
New York
2 reviews
2 helpful votes
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Frieda S. General Support

Great communication skills, she understood the problem what I want to know, she explained and guided very well.

Thankyou

Date of experience: August 3, 2017
Denmark
1 review
0 helpful votes
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Helpful
August 3, 2017

The Freelancer support team is very helpful. They helped me understand how the dispute process is working and how to resolve my problem with a freelancer.

Date of experience: August 3, 2017
Cambodia
2 reviews
1 helpful vote
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Kayla B. Cleared my doubts about the Corporate membership account. Excellent support! Now I can take up accurate decisions.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Ticket resolving issue
August 3, 2017

Good Experience but reply came after a long time! It will be better to hire more support candidates.

Date of experience: August 3, 2017
GB
1 review
0 helpful votes
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Online help
August 3, 2017

Just spent some time tyoping my problems to Kayla B. Who was very helpful in deed and got me through my problems with my account and answered all of my questions.

Date of experience: August 3, 2017
Czechia
1 review
0 helpful votes
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Great assistance
August 3, 2017

I would like to thank Kayla B. For her assistance with my membership issues.Her understanding and quick reaction made my day better.

Date of experience: August 3, 2017
Mexico
1 review
0 helpful votes
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Cool Support
August 3, 2017

Good Experience with Freelancer support. They are star and solve my issue in no time. Thank you freelancer

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Super Assistance
August 5, 2017

Charlotte Thank you so much to understand my issue and take responsibility to solve it. Otherwise other member of your team has only one answer we can't refund your fees because it's non-refundable. It's your mistake why you accept a project.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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He is very good supporter understands the user problem very nicely and he will give the proper solution and also the steps what to do also

Date of experience: August 3, 2017
California
1 review
0 helpful votes
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Matt is an awesome recruiter!
August 3, 2017

He helped me find a good number of well qualified candidates in a short period of time. I interviewed a couple and found a perfect match. He offered his own suggestions and was very proactive. All in all he is an excellent recruiter and an asset to Freelancer!

Date of experience: August 2, 2017
India
1 review
0 helpful votes
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Excellent service
August 3, 2017

Antoinette was very helpful. She did resolved my issues efficiently. I thank you for her prompt action.

Date of experience: August 2, 2017
India
1 review
0 helpful votes
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Very very very good.
August 3, 2017

It was the best support (this specific guy Gonzalez) of freelancer which made me love freelancer a lot and stay loyal to it... I am speechless on the quality and his willingness support to help me. I wish freelancer.com was as good as him, giving 5 star just because of the experience with this guy out of all people I interacted on freelancer.com. He never tried to rush and end my chat. Had some good experience with some other support executives too but he was the one who dedicated so much time to try solve my issue, and he did it too.

Date of experience: August 2, 2017
Virginia
1 review
0 helpful votes
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Financial Issues
August 3, 2017

I thought I had overpaid my freelancer by 200%.
The support clarified that the funds/credit were still sitting in my account ready to be used whenever needed. Ethel J was patient and helpful. It all seems simple when someone walks you through the process. Such a relief.

Date of experience: August 2, 2017