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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Serbia
1 review
0 helpful votes
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Five exciting and fabulous years!
August 4, 2017

I have been working on Freelancer for five years. I have never regretted my decision to leave a full-time job and become a freelancer.

The thing I like the most about Freelancer is that it has been constantly changing, improving, and growing. We expect it any moment to become an official news.

Freelancer will hit 25M users any moment now! There are 25 Million reasons why Freelancer is the biggest platform for freelancers in the world.

I couldn't possibly recommend it more to both newbie and experienced freelancers.

Date of experience: August 3, 2017
GB
1 review
0 helpful votes
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Excellent Site
August 4, 2017

Freelancer.com is a trustworthy earning platform. I am working here for last 6 years and didn't face any scam or inconvenience, neither with Staff nor with any employer/freelancer here. Payments are secured. They provide several opportunities to get yourself established on the site. I highly recommend this site as your full time earning source.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Excellent Experience
August 4, 2017

I have been working on freelancer for about 2 years and it has been an exciting journey. The staff tries to help in case of dispute but it is really hard to get a fair deal. I have been doing jobs of my interest and I have really learned a lot.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Best Platform
August 4, 2017

It's been more then a year. We guys are working here as an agency. Freelancer is the best platform for IT projects. Their support team will guide you each and every step till you are done.

Date of experience: August 3, 2017
Sweden
1 review
0 helpful votes
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Good if you put in the time
August 5, 2017

Freelancer is good for getting clients when you don't have other projects on your desk.
Sometimes you have to weed through a lot of junk projects, and most employers want projects done for far below market value; however, sometimes you can find a diamond in the rough.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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I loves to work on freelancer.com I m earning good $$$ monthly & increasing day by day on my earnings. Thanks

Date of experience: August 3, 2017
Argentina
1 review
0 helpful votes
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Opportunities
August 4, 2017

Simply they has gave us the chance to work using our skills for the entire world.

Being millions of active members each day, I have many chances to continue working with different employers, day by day.

No more routine acceding to lots of different projects and I'd like this... the routine bored me.

Thanks, with no doubt!

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Wonderful Company
August 4, 2017

We're a small software dev company based out of Pakistan, and we have done all our business entirely through Freelancer. I'm incredibly grateful to Freelancer for providing us great opportunity to start our company. Freelancer support is incredibly helpful. I would highly recommend their platform.

Date of experience: August 3, 2017
Morocco
1 review
0 helpful votes
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Great experience!
August 4, 2017

Many projects, nice recuiters and an overall very good plateform. I'm freelancing full-time since I discovered this website.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Fab Freelancing Platform
August 4, 2017

It's been nice working on freelancer.com from last 2 years. Fantastic customer support. A clean system with fab features. Easy to understand and you can earn well if you got the skills. Give it a try.

Date of experience: August 3, 2017
PS
1 review
0 helpful votes
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Fast response
August 4, 2017

Excellent Support. Fast response and friendly, help you and make you happy, satisfy you when you ask them help>>>

Date of experience: August 3, 2017
Canada
1 review
0 helpful votes
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Great live support staff
August 4, 2017

Shoutout to Faye C. For being so reasonable in my case with a client today. Helped to quickly settle an issue

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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Great!
August 4, 2017

She is so helpful and make easy things. I want help about my card verification and she heard it patiently.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Donna helped well
August 4, 2017

Nice support love to have you support me my question was to verification term but she helped me a lot and solved my problem

Date of experience: August 3, 2017
Nicaragua
1 review
1 helpful vote
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Jordan did an amazing job and understand the freelancers needs, great customer service representativ

Date of experience: August 3, 2017
California
3 reviews
24 helpful votes
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Clients beware!

When I placed project I pay exact amount, but next day I find out that there was other unauthorized charges on my account. Also they add "deposit fees" on every charge that were close to 10% of base charge.
I contacted support 3 times. Got refund only for one charge and endless unpleasant arguments from support.
When I mentioned that I will complaint regarding this issue then support start frighten with "Please do note that filing a dispute automatically limits your account" - instead of solving problem they try blackmail they customers.

I'll close my account there and will never ever use this ripoff service again.

Date of experience: August 3, 2017
Oklahoma
1 review
0 helpful votes
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Query on New TOS
August 4, 2017

I contacted the support service to express reservations about a change in FL.com's terms of service. Donna H. Was very helpful in soliciting my concerns.

Date of experience: August 3, 2017
Canada
1 review
0 helpful votes
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Perfect customer service
August 4, 2017

10 out of 10. Thank you. Customer service was very polite and helpful. I truly appreciate such people and will defiantly do business on your website.

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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Excellent Chat Support
August 4, 2017

Excellent Chat Support, I am using Freelancer.com very well, i am loving this. All are requested to use Freelancer.com

Date of experience: August 3, 2017
GB
1 review
0 helpful votes
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A little slow but problem solved
August 5, 2017

The chat took a little while and I wasn't sure if the assistant was still there but my issue was resolved

Date of experience: August 3, 2017