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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Excellent service
August 1, 2017

Excellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent service

Date of experience: August 1, 2017
Australia
1 review
0 helpful votes
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Love this service
August 1, 2017

Fresh bird, didn't know what to do and didn't understand the rules and thanks for the help from the service desk. Very happy about it.

Date of experience: July 31, 2017
Mexico
1 review
0 helpful votes
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Brief and effective
August 1, 2017

As far as the tech support, is does helps alot and it doesnt takes ages for the agent to respond which is great.

I havent post an entry on freelancer yet, but so far I love the website.

I hope everything works as well as I imagine.

Date of experience: July 31, 2017
Oklahoma
1 review
0 helpful votes
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Some clients post a project for the test on how to use the site.
And award me the project and reject it.
Did it more than 2 times.
I lost my credit.
There is any way to prevent them doing like it?

Date of experience: July 31, 2017
Albania
1 review
0 helpful votes
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I have gonne to frelancer. Com to find work and to make some money and all they were trying to do is to take money from me. And the website all is a mess

Date of experience: July 31, 2017
Texas
2 reviews
0 helpful votes
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Awesome service.
August 1, 2017

I reached out to the customer support when my project got blocked and it was resolved quickly. The rep was professional and advised me on how to create my project right.

Date of experience: July 31, 2017
Kenya
1 review
0 helpful votes
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Amazing
August 1, 2017

Very helpful customer service. Very polite and understanding towards my grievance. Really appreciate your time.

Date of experience: July 31, 2017
Canada
1 review
0 helpful votes
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Successful resolution
August 1, 2017

Technician was a little robotic and it wasn't the best conversation flow, but I finally got some of the answers I needed. Overall I am satisfied, but the communication could have been a little better.

Date of experience: July 31, 2017
Pakistan
1 review
0 helpful votes
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Dana supported me in relieving my account from the issues that happened.
Really helpful that she allowed me the time and the effort to make things through.

Date of experience: July 31, 2017
Mexico
1 review
0 helpful votes
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Very satisfied with the attention.
August 1, 2017

First of all, my native language is not English, although I answered very kindly at all times, were few questions and were answered accurately, I will trust what was answered.

Date of experience: July 31, 2017
Florida
1 review
0 helpful votes
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Great customer service
August 1, 2017

Great customer service, i was having an issue with the verification phone number and they helped me sort it out.

Date of experience: July 31, 2017
Florida
1 review
3 helpful votes
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Two weeks ago freelancer.com withdraw $133.29 from my saved form of payment account without my authorization.
Since than they gave me ridiculous excuses to block my attempts to collect back these funds, including restricting my account, which I am able to deposit funds but not being able to withdraw them back!
They keep sending me bogus requests to confirm my account without even asking for any real identity information, while all they had to do is refund these funds back to the same place they collected them from.
While emailing back and forth with freelancer.com to request the refund, they ask me to close case I opened with my payment provider, so they can refund my funds back, when I replied that I will not take that risk, they lied by saying that they cannot process the refund unless I close the case (while I verified that this is a big lie!).
Be careful keeping any payment information on their site, as there is not even a customer service phone number you can rely on.
I finally got back my funds from the dispute I initiated with my payment provider.
AVOID USING FREELANCER.COM OR THIS WILL HAPPEN TO YOU!

Date of experience: July 31, 2017
Hong Kong
1 review
0 helpful votes
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Freelancer Support
August 1, 2017

That was fantastic quick response from team freelancer. Thanks:)That was fantastic quick response from team freelancer. Thanks:)That was fantastic quick response from team freelancer. Thanks:)That was fantastic quick response from team freelancer. Thanks:)That was fantastic quick response from team freelancer. Thanks:)That was fantastic quick response from team freelancer. Thanks :)

Date of experience: July 31, 2017
Illinois
1 review
0 helpful votes
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Reviewing of project decline
August 1, 2017

My project was flagged for advertisements when in fact there were only screenshots of the current application. I initiated the chat and the first thing that the rep did was paste to me the 'rules' for a project, which I had already read and it was pretty obvious that they had not actually thoroughly read my question or looked at my profile before answering. It would have been nice to have someone who listens before answering. After I basically repeated all of my details, the document I posted with my project was reviewed and approved. I appreciated the speed with which the review was completed.

Date of experience: July 31, 2017
GB
1 review
0 helpful votes
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Super speedy and helpful!
July 31, 2017

Florence helped me resolve an issue with linking my Facebook account. Very quick, clear and friendly!

Date of experience: July 31, 2017
California
1 review
0 helpful votes
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Thank you so much!
July 31, 2017

I had signed up for the free trial, but I have been too busy to pursue any jobs on the site, so I cancelled my membership... then I noticed that I was charged after I cancelled and I never received a confirmation. I explained this to Ralph, and without missing a beat he offered me a one time refund even though I didn't have proof that I had attempted to cancel.

If and when I have the time in the future, I will definitely use Freelancer, as it is clear they care about their customers.

Date of experience: July 31, 2017
Canada
1 review
0 helpful votes
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Freelancer Support interaction
July 31, 2017

It was a very smooth experience interacting with support representative over IM. He provided me with all the answers and was very professional.

Date of experience: July 31, 2017
Kenya
1 review
1 helpful vote
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Freelancer is the best!
July 31, 2017

I had a problem with an employer and the support staff were very quick in their response and i really loved the way they handled the whole situation. Truly, with freelancer nothing can go wrong. I'll encourage my friends to join!

Date of experience: July 31, 2017
Philippines
1 review
0 helpful votes
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Authentication card SOLVED!
July 31, 2017

Nice and great support! It is a great site for all the newbies out there. They will really support you for your all concern. FAQ's and live chat really helps a lot in solving your problems. :D

Date of experience: July 30, 2017
Indiana
1 review
0 helpful votes
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Thank you!
July 31, 2017

I made a mistake and let the subscription continue and Sandra fixed my issue promptly. Thanks for your understanding!

Date of experience: July 30, 2017