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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Great Solution
August 8, 2017

Josie G is one of the best supporters on freelancer.com
He did what I asked within 1 min!
Thank you so much!
Bryan

Date of experience: August 8, 2017
Greece
1 review
0 helpful votes
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Very good communication
August 8, 2017

She helped me resolve an issue I had very quickly and with success. Great experience, Thank you!

Date of experience: August 8, 2017
Texas
1 review
0 helpful votes
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I asked questions about my options with my freelancer and Omer provided clear answers. I am relieved about the options and it takes the pressure off having the information

Date of experience: August 8, 2017
GB
1 review
0 helpful votes
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It's a little clunky at first, a bit laggy here and there and getting the right bids takes a bit of time but once it gets going money happens :)

Date of experience: August 8, 2017
Finland
1 review
0 helpful votes
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Available and kind
August 8, 2017

It was kind, available and patient. Helps me to solve my problem. Wish to find her again when needing help nex time

Date of experience: August 8, 2017
RU
1 review
0 helpful votes
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I got a job, spent time to understand client and to finish project, sent files to client. But he cancelled the work wihout explanation. I open a disput. But Support didn't help me. Client receive files, did not pay for the job, rate me 1 star and I only paid freelancer.com tax. So, I lose time, money and rating. Client - recieve files. I'm thinking that is not normal.

Date of experience: August 8, 2017
India
1 review
0 helpful votes
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Great Support
August 8, 2017

I am happy with support team, they solved my problem.
Thank you very much.
I am happy with support team, they solved my problem.
Thank you very much

Date of experience: August 8, 2017
Mexico
1 review
1 helpful vote
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Wanda, from Help Desk, is great, is the best. She did exactly what I needed first, and plus, she explained to me what I needed to do next time. I am extremely happy with her service. I recommended her! Her job is perfect!

Date of experience: August 8, 2017

I cannot get my funds withdraw to my Paypal account
August 8, 2017
Previous review

Great service from Barry N. However, the problem could not been solved. Frustrating. I execute all the steps the help desk describe, and I could not get my funds transfered to my Paypal account, so I suppose I have to ask for a wire transfer, which is exactly what I did not want to do. Help desk gives up at first try! Frustrating.

Date of experience: August 3, 2017
Mexico
1 review
0 helpful votes
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The solved my issue
August 8, 2017

The solved my issue in a quickly, polite and patient way, I really appreciate it. Very understanding to the problem I had with the Membership Billing

Date of experience: August 8, 2017
RU
1 review
0 helpful votes
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Freelancer.com is a pretty good service with many usefull options. Extremely recommended it for a skilled guys. Unfortunately, I'm not ready to use it yet. I hope, in the future I'll be back to the freelancer.com.
Separately, I want to thank the excellent support service for efficiency and quality work with clients, especially Barry N.

Date of experience: August 8, 2017
RU
1 review
0 helpful votes
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Support reply
August 8, 2017

I had a question about contacting with freelancer. Support officer, Kayla B, very clearly said me how to do it, also gave me some advice how to simplify the process of searching freelancers.

Date of experience: August 8, 2017
India
1 review
0 helpful votes
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Freelancer changed my life.
August 8, 2017

Freelancer is not only the largest market place, it is more than this. I started my journey with Freelancer 5 years ago. I had to resign my job and I was totally unemployed. In that situation Freelancer helped me and currently I am totally independent entrepreneur and earn good income. It gives me great opportunity to earn according to my efficiency and skills. I am so glad and thankful to Freelancer.

Date of experience: August 8, 2017
New Jersey
1 review
0 helpful votes
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Client's Not Responding
August 8, 2017

I was facing some issues with a client who awarded me with a project and didn't reply after that. I contacted to customer support and Ervin found me there. Erwin, was great to help me out with exactly what I wanted. He just only told me that I can get the payment or not but I also leave an email to the client id for that. I didn't even know about that option. It's nice to talk to him.

Date of experience: August 8, 2017
MD
1 review
0 helpful votes
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Almost OK
August 8, 2017

I hope that next time nobody will delete my project because don't know what is about it...
About what "require hacking of accounts" they speaking?

Date of experience: August 7, 2017
AE
1 review
1 helpful vote
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Thief
August 11, 2017

Dont register and link your cards in this site because they will steal your money without your knowledge you will be debited. freelancer.com

Date of experience: August 7, 2017
Mexico
1 review
0 helpful votes
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Payments
August 8, 2017

Good explanation and excellent attention, I explained my doubts very well and they helped me to clarify them

Date of experience: August 7, 2017
Georgia
1 review
0 helpful votes
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Helped with employer issue
August 8, 2017

Antoinette B. Helped me by answer all my questions and giving me links to more questions I had as well as informing me of different policies.

Date of experience: August 7, 2017
VE
1 review
0 helpful votes
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Great service
August 8, 2017

Well i was worried about a project that went wrong i was able to pay my fee and i get extremly confused because i paid two times and still have a fee, the person who help me explain me she was very patience and i get all the recomendations and all went very well thank a lot.

Date of experience: August 7, 2017
Australia
1 review
0 helpful votes
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Great support
August 8, 2017

Overall had a great experience. The support officer understood me and did a great job. The requestion was actioned and fixed. Thanks for you quick help

Date of experience: August 7, 2017
California
1 review
0 helpful votes
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Jon D. Was very thoughtful and helpful in handling my concern. I have attempted to contact the employer on a number of occasions to get paid and have been very understanding and bent over backwards to accommodate the client who had various reasons why the compensation has been delayed. Since I have not heard from the client, I felt it was necessary to contact you for your support. I found that Jon D. Was very helpful in addressing my concern and need to request your assistance in getting compensated for the work I did. Jon also helped me understand how the projects get closed, since the project was completed already and it hasn't registered as complete to begin my completion rate. Thanks Jon. I hope this can be reconciled soon without any problems for anyone.

Date of experience: August 7, 2017