business logo of Freelancer

FreelancerReviews 19,952

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Bharat N.
Unfollow Bharat N.
Share Review
Report Review

Excellent Help
August 9, 2017

I am very happy everytime i contact with freelancer for any concern, every time i feel great experience.

Date of experience: August 9, 2017
Bangladesh
1 review
0 helpful votes
Follow Ibrahim B.
Unfollow Ibrahim B.
Share Review
Report Review

All things good without Bid quality option, I am afraid, I just notice that my bid quality score is decreasing day by day where I am putting unique contents based on project requirements and getting enough new projects.

Please make a video instruction about bid quality score, that will help existing worker and new worker to keep the score high.
Thanks

Date of experience: August 9, 2017
Australia
1 review
0 helpful votes
Follow Leigh M.
Unfollow Leigh M.
Share Review
Report Review

Query on deletion fees.
August 9, 2017

Fast chat time response - my issue was quickly understood and resolved within minutes by way of a credit.

Date of experience: August 9, 2017
Mexico
1 review
0 helpful votes
Follow Virginia C.
Unfollow Virginia C.
Share Review
Report Review

Heavenly Patient
August 9, 2017

Jossie was very patient and explained everything very clearly to me. I liked how I was attended and I'm very satisfied.

Date of experience: August 9, 2017
TW
1 review
0 helpful votes
Follow Paul L.
Unfollow Paul L.
Share Review
Report Review

Anto B., very helpful
August 9, 2017

Very fast response.
Very clear explanation.
I would like to thanks him.

I have just waited a very short time.

Date of experience: August 8, 2017
Chile
1 review
0 helpful votes
Follow Jesus P.
Unfollow Jesus P.
Share Review
Report Review

Username change
August 9, 2017

Excellent care and response to the problem presented. I needed to change my username and I could not do it through the site. Cyrill solved my problem and I was satisfied.

Date of experience: August 8, 2017
Philippines
1 review
0 helpful votes
Follow Shanaullah S.
Unfollow Shanaullah S.
Share Review
Report Review

Excellent support, better project received. Everything seems fine. Thanks Freelancer for this opportunity.

Date of experience: August 8, 2017
India
1 review
0 helpful votes
Follow VIJAY K.
Unfollow VIJAY K.
Share Review
Report Review

Awesome support by Antoinette B
August 9, 2017

It was good talking to him as he understood what i wanted, he did a good job for me.

Thanks for the support.

Cheers

Vijay

Date of experience: August 8, 2017
Australia
1 review
0 helpful votes
Follow Laura V.
Unfollow Laura V.
Share Review
Report Review

Antoinette was extremely helpful
August 9, 2017

Very efficient service from Antoinette. I would not hesitate to use the chat function again. Antoinette was polite and quickly resolved my issue.

Date of experience: August 8, 2017
NL
1 review
1 helpful vote
Follow BARBIE-ANN P.
Unfollow BARBIE-ANN P.
Share Review
Report Review

Efficient.
The employer's username was verified since there was no real information nor title of the project itself on the board non in the messaged. The messaged also contained attached links. Was then notified that the individual's account was closed due to violations of our Terms and Conditions.

Date of experience: August 8, 2017
California
1 review
0 helpful votes
Follow Courtney L.
Unfollow Courtney L.
Share Review
Report Review

I'll be cordial...
August 10, 2017

My overall experience with Freelancer has been extremely disappointing. I think people troll on here for people with new profiles that haven't been on here. I accepted a job that was a scam and before I was paid by the scammer, my account was charged 10% of the job. I think that's bad for business on Freelancer's part. One could start to think that Freelancer has scammers trolling on purpose to add to their own payroll. The user experience of the site is TERRIBLE! It's not concise or user friendly, and if you need help... you'll be jumping through hoops to get it. The chat button doesn't take you to a chat, instead a FAQ/search bar, and you'll go around in that circle for about 3 times, I'm still not sure how to get to a chat immediately without hitting it several times. Thankfully I only had to use the chat twice. I did get to the email option eventually as well. Someone responded in 2 days, I responded back and I still haven't heard from him. All in all, I'll be ending my account. Craigslist will be better option than this. The only reason I gave this review 2 stars, I did get my money back, but that was after having to throw a tantrum via chat. Good customer service/support would've just done it, once the situation was explained, even better Freelancer wouldn't take the money until they see you've been paid. Bad for business, especially for freelancers.

Date of experience: August 8, 2017
India
1 review
0 helpful votes
Follow ranjit s.
Unfollow ranjit s.
Share Review
Report Review

Very poor support. What should take 24 hours ends up taking 6 days. They are biased towards customers and do not listen to or consider the worker's evidence. As a worker, you are always blamed.

Date of experience: August 8, 2017
Egypt
1 review
0 helpful votes
Follow ayman s.
Unfollow ayman s.
Share Review
Report Review

Awesome Support
August 8, 2017

I had a problem, for ages they couldn't fix it, this tech support guy "Ricky" fixed it in 2 mins, and he assisted me and was patient and polite.

Date of experience: August 8, 2017
Canada
1 review
0 helpful votes
Follow Thom M.
Unfollow Thom M.
Share Review
Report Review

Great Service from Faye
August 8, 2017

Faye did a great job and resolved my issues. There's not much more to say except you shouldn't have a minimum of 100 characters to enter in a positive experience, this makes me never want to rate my experience again as time is money.

Date of experience: August 8, 2017
Colombia
1 review
0 helpful votes
Follow Maicol V.
Unfollow Maicol V.
Share Review
Report Review

Very efficient people
August 8, 2017

Was a satisfactory experience, very efficient people, and also very polite.
I have a problem with an employer from freelancer, and as soon I expressed my disagreement, she (Roxanne) fixed everything.

Date of experience: August 8, 2017
Colorado
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Perfect execution
August 8, 2017

I had a list of things to do, all techy-formatting, CSS stuff, and Muhammad did it all. The job (which was admittedly a small one) was also done in a day, so I'm happy.

Date of experience: August 8, 2017
Croatia
1 review
1 helpful vote
Follow Tomislav S.
Unfollow Tomislav S.
Share Review
Report Review

Costly lesson
August 10, 2017

Well, looks good and you probably earn something of one tries hard enough but I did nothing at all and also got unpleasantly surprised with the self-prolonging premium membership. I will do my best not to overlook such things some other time. Hopefully next time I'll know better.

Date of experience: August 8, 2017
GB
1 review
0 helpful votes
Follow Claudio C.
Unfollow Claudio C.
Share Review
Report Review

Received support from Freelancer
August 8, 2017

I've had a nice conversation in a chat with the support of freelancer.com in relation to any issues. They have been solved thanks to the help of the support team

Date of experience: August 8, 2017
India
1 review
0 helpful votes
Follow Sandeep S.
Unfollow Sandeep S.
Share Review
Report Review

Awsome support
August 8, 2017

Let me encourage you today: youre not only on the right track. You set the course for the rest of us. I appreciate you.

Date of experience: August 8, 2017
Turkiye
1 review
0 helpful votes
Follow ekrem c.
Unfollow ekrem c.
Share Review
Report Review

How can i change deliver date
August 8, 2017

Faye its very helpful and very
Patience person. Thnak you very much suppoort center. They are very helpfully.

Date of experience: August 8, 2017