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FreelancerReviews 19,952

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Hong Kong
1 review
0 helpful votes
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Help with extending contest
August 11, 2017

Antoinette B. Was helpful not only in explaining what i needed to do in order to extend my contest but also sent me to the links to hire my designer.

Date of experience: August 9, 2017
Bangladesh
1 review
0 helpful votes
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I have a issue and this agent really help me out within a short time! I am really happy with his service.

Date of experience: August 9, 2017
Nevada
1 review
0 helpful votes
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Friendly Help Desk
August 11, 2017

The support at freelancer.com is awesome. They helped in escalating my issue to there there engineering team.

Date of experience: August 9, 2017
Tennessee
1 review
0 helpful votes
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Perfect for finding workers
August 11, 2017

I've reliably found extremely helpful work even in niche software development quickly and easily through Freelancer. I couldn't ask for better help matching me with employees.

Date of experience: August 9, 2017
Singapore
1 review
0 helpful votes
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Great customer service!
August 11, 2017

I had approach sandra for a checking on a freelancer which asking me to do a payment out of freelancer, and sandra has doing her job very well to instruct me not to make any payment and also checking the profile of the freelancer.

She has doing it professionally and I appreciate it!

Date of experience: August 9, 2017
Texas
1 review
0 helpful votes
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Issue about an awarded project
August 11, 2017

Very helpful and informative. Assisted all that I needed and was really nice. Glad I had a good conversation.

Date of experience: August 9, 2017
Colombia
1 review
0 helpful votes
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Great assistance
August 11, 2017

The assistance was fast and clear. Very polite also. Thank you for the help, everything is clear now.

Date of experience: August 9, 2017
Nigeria
1 review
0 helpful votes
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Good support team
August 11, 2017

Customer agent Peggy answered me on time and sorted out all issues I had encountered using the platform. I would definitely recommend this site to others

Date of experience: August 9, 2017
Mexico
1 review
0 helpful votes
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Freelancer - attentive and caring
August 11, 2017

Freelancer team will not just answer you with generic answers to dismiss you easily. But instead, the'yll look further into your issue, they will be communicative and supportive to you, and they will provide in-depth answers and even solutions.

Date of experience: August 9, 2017
GB
1 review
0 helpful votes
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Transaction problems
August 11, 2017

Had additional payments taken out of my account for a project i have awarded, did not know why and it was explained to me what had happened, extra maoney has been refunded to me.

Date of experience: August 9, 2017
India
1 review
0 helpful votes
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Awesome response
August 11, 2017

Two messages and they resolved my issue. Quick did the money transactions thanks a lot dana. Have a good day

Date of experience: August 9, 2017
VE
1 review
0 helpful votes
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PayPal Disappeared
August 11, 2017

Operator made PayPal appear again.

I don't know why this box requires me to write 100 characters. I should not do so.

Date of experience: August 9, 2017
Pakistan
1 review
0 helpful votes
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Great team, had a bad experience once but team covered up well. Thank you for helping me out.
Thank you very much for saving my remaining days

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 9, 2017
Sri Lanka
1 review
0 helpful votes
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Grate assistance
August 11, 2017

Donna is the person i am interacted with and her/him provide grate support to my problem with withdrawal method. Thank you again and keep the grate service.

Date of experience: August 9, 2017
Sweden
1 review
0 helpful votes
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Best support ever
August 9, 2017

Very good support and fast helping. Very kindly support so I like works freelancer the always make me life easy

Date of experience: August 9, 2017
New Jersey
1 review
0 helpful votes
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Very understanding to noobs
August 9, 2017

They were patient to new user (noobs) to the site and understanding of what I was trying to accomplish. We resolved the issue within matters of minutes. Thanks.

Date of experience: August 9, 2017
India
1 review
0 helpful votes
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Great Support
August 9, 2017

Freelancer team support is relay awesome quick replay... great support thanks you guys good job... i have quick question on my mined they respond quick

Date of experience: August 9, 2017
Colorado
1 review
1 helpful vote
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Great customer service
August 9, 2017

This person is so nice and instructed me thoroughly in how to work with my issues because of my transaction fraud

Date of experience: August 9, 2017
VE
1 review
1 helpful vote
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Great service!
August 9, 2017

Super fast, efficient and very kind, i don't have any complaints about the service.

-Freddy Gonzalez

Date of experience: August 9, 2017
New Jersey
1 review
0 helpful votes
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Real quick assistance
August 9, 2017

I needed to cancel a contest as it was not getting enough entries, I was given a free featured listing at first and then when I needed to cancel it, Josie helped me out real quick.

Date of experience: August 9, 2017