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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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He helped me during all mi lon g problem dint had any complain at my mistakes im very thankfull to him.
I encountered an issue while taking a skills test. Ralph M responded within a couple of minutes to my Live Chat request and provided a solution to the problem within another couple of minutes.
Team helped me to solve my problem. It was a good experience working with them. I am obliged by their help and service.
I got a message from the preferred freelancer group for removing my name. I immediately contacted and got a quick response after the check, they found that it was a technical mistake. I was happy for a fast response and care for the group members. Thanks
She helps me, i have some issues related to withdraw my money and she solve it very fast, thanks in advance, beware that for a experience of service consider as much of 100 letters is a lotand you end to fill with
I had a problem with my account, and support was quick and very helpful! As well, very polite. Excellent customer service!
Very good support and guidance for my all concerns.
Thanks you freelancer.com to build my freelancing career.
It was super ok. The guy gave me all the help i needed. It was prompt and explicit.
I wish all the CS experiences to be like the one i had with Faye C.
Hat off
Donna H., understood my question and gave me the answers I needed in a very accurate and timely manner.
Dana you rock, i was getting too annoyed, considering the situation, she delt with the things pretty calmly.
Barbara B. Was very friendly and helpful in explaining the process and asking the right questions IMO.
Thank you to Barbara and please give her a raise.
Do not use this site for any reason, they SCREW YOU OUT OF YOUR MONEY $#*! THEM
They charge too much
Sometimes they charge for no reason
Sometimes they bar you from applying to gigs until you take an English test that they charge you money to take
They don't tell you about 15 day processing times
Great things to say about the reps when i get one on chat. However, its hit or miss if I will actually get someone or if i will have to file a support ticket because there are no available reps. It has taken up to 3 days to get a response to a ticket.
He answered my all queries. Thank for the support.
I hope you`ll also help me out if I get any problem in future.
Thanks once again.
Dana O. Answering with question how splendid for one chat support person. So far i'v received an information that i'll get an automatic change of withdrawal method after i get my new payoneer card in euros (current is in dollars). So far good but still not satisfied.
The support always handle my queries in a quick and polite manner, their support system never fails me. Though for the site, there needs to be a lot of improvements especially how they handle contests and also the freelancers who are sometimes plagiarizing someone else's work to say that they made the design. I suggest freelancer to implement a team where they are strict with the entries that are provided within the site, this has been an issue for so long but there are still who are committing the same mistake.
After some initial resistance I was able to get a refund after a project fee left my balance $60 negative on the site before I've even worked my first job.
I have taken lot of time support from freelancer but every time every one given best support to customer so, i m very happy about freelancer support team
ID: FPT-505-*******.
I spoke to Ralph. He was very professional. I hope that the procedure he explained will be taken into action with the company.
Charlotte helps me to solve my problem.
She was very kind and polite. She listem to me carefully and really helps me very quiqly.
Thanks a lot!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.