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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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Mr Patience
August 8, 2017

He helped me during all mi lon g problem dint had any complain at my mistakes im very thankfull to him.

Date of experience: August 7, 2017
Pennsylvania
1 review
0 helpful votes
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Prompt customer service
August 8, 2017

I encountered an issue while taking a skills test. Ralph M responded within a couple of minutes to my Live Chat request and provided a solution to the problem within another couple of minutes.

Date of experience: August 7, 2017
India
1 review
0 helpful votes
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Problem got solved
August 8, 2017

Team helped me to solve my problem. It was a good experience working with them. I am obliged by their help and service.

Date of experience: August 7, 2017
Pakistan
1 review
0 helpful votes
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The Best and quick response
August 8, 2017

I got a message from the preferred freelancer group for removing my name. I immediately contacted and got a quick response after the check, they found that it was a technical mistake. I was happy for a fast response and care for the group members. Thanks

Date of experience: August 7, 2017
Chile
1 review
0 helpful votes
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Diana O
August 8, 2017

She helps me, i have some issues related to withdraw my money and she solve it very fast, thanks in advance, beware that for a experience of service consider as much of 100 letters is a lotand you end to fill with

Date of experience: August 7, 2017
Washington
1 review
0 helpful votes
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Great assistance
August 8, 2017

I had a problem with my account, and support was quick and very helpful! As well, very polite. Excellent customer service!

Date of experience: August 7, 2017
India
1 review
0 helpful votes
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Thanks Freelancer.com
August 8, 2017

Very good support and guidance for my all concerns.
Thanks you freelancer.com to build my freelancing career.

Date of experience: August 7, 2017
Romania
1 review
0 helpful votes
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It was super ok. The guy gave me all the help i needed. It was prompt and explicit.

I wish all the CS experiences to be like the one i had with Faye C.

Hat off

Date of experience: August 7, 2017
Utah
1 review
0 helpful votes
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Donna H., understood my question and gave me the answers I needed in a very accurate and timely manner.

Date of experience: August 7, 2017
India
1 review
0 helpful votes
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Dana you rock, i was getting too annoyed, considering the situation, she delt with the things pretty calmly.

Date of experience: August 7, 2017
Missouri
1 review
0 helpful votes
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Friendly and Helpful
August 8, 2017

Barbara B. Was very friendly and helpful in explaining the process and asking the right questions IMO.

Thank you to Barbara and please give her a raise.

Date of experience: August 7, 2017
Washington
1 review
1 helpful vote
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Do not use this site for any reason, they SCREW YOU OUT OF YOUR MONEY $#*! THEM
They charge too much
Sometimes they charge for no reason
Sometimes they bar you from applying to gigs until you take an English test that they charge you money to take
They don't tell you about 15 day processing times

Date of experience: August 7, 2017
Texas
1 review
0 helpful votes
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Great things to say about the reps when i get one on chat. However, its hit or miss if I will actually get someone or if i will have to file a support ticket because there are no available reps. It has taken up to 3 days to get a response to a ticket.

Date of experience: August 7, 2017
Pakistan
1 review
0 helpful votes
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EXCELLENT
August 8, 2017

He answered my all queries. Thank for the support.
I hope you`ll also help me out if I get any problem in future.
Thanks once again.

Date of experience: August 7, 2017
Serbia
1 review
1 helpful vote
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Quite good
August 9, 2017

Dana O. Answering with question how splendid for one chat support person. So far i'v received an information that i'll get an automatic change of withdrawal method after i get my new payoneer card in euros (current is in dollars). So far good but still not satisfied.

Date of experience: August 7, 2017
Philippines
1 review
0 helpful votes
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Freelancer support
August 8, 2017

The support always handle my queries in a quick and polite manner, their support system never fails me. Though for the site, there needs to be a lot of improvements especially how they handle contests and also the freelancers who are sometimes plagiarizing someone else's work to say that they made the design. I suggest freelancer to implement a team where they are strict with the entries that are provided within the site, this has been an issue for so long but there are still who are committing the same mistake.

Date of experience: August 7, 2017
North Carolina
1 review
0 helpful votes
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After some initial resistance I was able to get a refund after a project fee left my balance $60 negative on the site before I've even worked my first job.

Date of experience: August 7, 2017
India
1 review
0 helpful votes
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For Best and Quality support
August 7, 2017

I have taken lot of time support from freelancer but every time every one given best support to customer so, i m very happy about freelancer support team

Date of experience: August 7, 2017
Philippines
1 review
0 helpful votes
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Professional Help
August 7, 2017

ID: FPT-505-*******.

I spoke to Ralph. He was very professional. I hope that the procedure he explained will be taken into action with the company.

Date of experience: August 7, 2017
Germany
1 review
0 helpful votes
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Charlotte is best!
August 7, 2017

Charlotte helps me to solve my problem.
She was very kind and polite. She listem to me carefully and really helps me very quiqly.
Thanks a lot!

Date of experience: August 7, 2017