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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

PS
1 review
0 helpful votes
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Account activated quickly
August 7, 2017

Thanks to Freelancer, my account was activated quickly and support works efficiently and quickly
It's great and I'm glad I'm part of Freelancer

Date of experience: August 7, 2017
Romania
1 review
1 helpful vote
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Excellent
August 7, 2017

Barry N. Was a great support representative, and helped me just as he should in the problem that I have presented to him.

Great service!

Date of experience: August 7, 2017
Bangladesh
1 review
0 helpful votes
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Was Feedback problem
August 7, 2017

This guy is outstanding.He solves my problem very well. I recommended him A+...

He told me right thinks That I was looking for.

Date of experience: August 6, 2017
Philippines
1 review
0 helpful votes
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Asked for a refund for a service I did not even use. It was an expired trial that I am unaware that got renewed. Refund came in seconds.

Date of experience: August 6, 2017
Pakistan
1 review
0 helpful votes
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Freelancer custom services
August 7, 2017

Great Support. He has answered all my questions and addressed me very politely. I highly recommend him.

Date of experience: August 6, 2017
California
1 review
0 helpful votes
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Excellent Support
August 7, 2017

Got some problem with invalid project charge issue. Everything was sorted out very fast. Money refunded instantly.

Date of experience: August 6, 2017
Bangladesh
1 review
1 helpful vote
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Good support
August 7, 2017

Customers support is very good.he is frndly and helpful... he is trying to solve my problem... may be it works... thnk you

Date of experience: August 6, 2017
MD
1 review
0 helpful votes
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Perfect
August 7, 2017

I have had a few concerns about the service. Thanks for your professional work. Only because of you, I refunded my project fee.

Date of experience: August 6, 2017
Saudi Arabia
1 review
0 helpful votes
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Verification Issue solved
August 7, 2017

Florence had Solved my problem after long discussion and appreciate her effort and hard work. My verification was not moving forward from last two month and i connected with live chat and she solved matter.

Date of experience: August 6, 2017
Oregon
1 review
0 helpful votes
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Customer support
August 7, 2017

It was pretty solid. Got my question answered extremely fast and it was good overall. Not much more i could have asked for

Date of experience: August 6, 2017
Italy
1 review
1 helpful vote
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RIABILITAZIONE ACCOUNT AI CONCORSI
August 7, 2017

Ho aperto una cha con la signorina Dana, che è stata disponibile mi ha aiutato molto, poi mi ha consigliato di scrivere questa esperienza.
Spero possiate aiutarmi nel risolvere il problema che ho io a causa del ban che ho subito perchè mi avete classificato come spammer, infatti, ho segnalato più volte che sono stato vittima di un hacker che tramite un link in un vs. progetto mi ha portato in un sito che ho rimesso password e mi ritrovo poi un email dove mi minacciava di prendersi tutti i soldi, avevo risposto di no, ho cambiato la password, ma quando sono rientrato ho trovato innumerevoli messaggi inviati a partecipare a concorsi, ecco perchè sono stato bannato. Voi potete vedere il lavoro che era nel periodo quando avevo sul conto circa 1000euro, e poi ho provveduto immediatamente al prelievo?

Date of experience: August 6, 2017
Egypt
1 review
0 helpful votes
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Payments
August 7, 2017

Very good A very new experience he was very patient in speaking to and polite as well Really happy to work here

Date of experience: August 6, 2017
Belgium
1 review
0 helpful votes
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Perfect support
August 7, 2017

Katie has been very comprehensive and patient for my problem. She did her best to fix this situation and did it right.

Hope to get her help in futur if I need.

Date of experience: August 6, 2017
Spain
1 review
0 helpful votes
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Great support
August 7, 2017

I needed help with my card authentification, the help I received was fast and well oriented. Thanks for the support

Date of experience: August 6, 2017
Spain
1 review
0 helpful votes
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Amazing customer service
August 7, 2017

A great customer experience, my chat support worker was called Brenda and she helped me with every query I had was super polite and lovely. I had signed up to the wrong subscription by accident and she was so helpful in making sure I was taken off it and charges were returned. Turned my frown upside down. Customer support gets a huge thumbs up, a Hokey pokey and even the Macarena from me. Thanks again!

Date of experience: August 6, 2017
AE
1 review
0 helpful votes
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Katie was really helpful
August 7, 2017

Katie was very reactive and helpful. My problem was solved. She explained me step by step what I needed to do.
Thank you

Date of experience: August 6, 2017
Nigeria
1 review
1 helpful vote
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Support experience
August 7, 2017

It was a smooth and favorable support experience. I was attended to very politely and all my questions and complaints answered.

Date of experience: August 6, 2017
Egypt
1 review
0 helpful votes
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Great freelancer support as usual
August 7, 2017

Thanks Kayla B. For the great support, as usual, a great support experience by freelancer.com live support team.

Date of experience: August 6, 2017
India
1 review
0 helpful votes
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Good Freelancer Services
August 7, 2017

They are help me with all my questions. Including all information. Help me with credit reward and others things.

Date of experience: August 6, 2017
Spain
1 review
0 helpful votes
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A mistake!
August 7, 2017

I made a mistake in creating and deleting a project. And the help desk representative helped me to solve it.

Date of experience: August 5, 2017