On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thanks to Freelancer, my account was activated quickly and support works efficiently and quickly
It's great and I'm glad I'm part of Freelancer
Barry N. Was a great support representative, and helped me just as he should in the problem that I have presented to him.
Great service!
This guy is outstanding.He solves my problem very well. I recommended him A+...
He told me right thinks That I was looking for.
Asked for a refund for a service I did not even use. It was an expired trial that I am unaware that got renewed. Refund came in seconds.
Great Support. He has answered all my questions and addressed me very politely. I highly recommend him.
Got some problem with invalid project charge issue. Everything was sorted out very fast. Money refunded instantly.
Customers support is very good.he is frndly and helpful... he is trying to solve my problem... may be it works... thnk you
Florence had Solved my problem after long discussion and appreciate her effort and hard work. My verification was not moving forward from last two month and i connected with live chat and she solved matter.
It was pretty solid. Got my question answered extremely fast and it was good overall. Not much more i could have asked for
Ho aperto una cha con la signorina Dana, che è stata disponibile mi ha aiutato molto, poi mi ha consigliato di scrivere questa esperienza.
Spero possiate aiutarmi nel risolvere il problema che ho io a causa del ban che ho subito perchè mi avete classificato come spammer, infatti, ho segnalato più volte che sono stato vittima di un hacker che tramite un link in un vs. progetto mi ha portato in un sito che ho rimesso password e mi ritrovo poi un email dove mi minacciava di prendersi tutti i soldi, avevo risposto di no, ho cambiato la password, ma quando sono rientrato ho trovato innumerevoli messaggi inviati a partecipare a concorsi, ecco perchè sono stato bannato. Voi potete vedere il lavoro che era nel periodo quando avevo sul conto circa 1000euro, e poi ho provveduto immediatamente al prelievo?
Very good A very new experience he was very patient in speaking to and polite as well Really happy to work here
Katie has been very comprehensive and patient for my problem. She did her best to fix this situation and did it right.
Hope to get her help in futur if I need.
I needed help with my card authentification, the help I received was fast and well oriented. Thanks for the support
A great customer experience, my chat support worker was called Brenda and she helped me with every query I had was super polite and lovely. I had signed up to the wrong subscription by accident and she was so helpful in making sure I was taken off it and charges were returned. Turned my frown upside down. Customer support gets a huge thumbs up, a Hokey pokey and even the Macarena from me. Thanks again!
Katie was very reactive and helpful. My problem was solved. She explained me step by step what I needed to do.
Thank you
It was a smooth and favorable support experience. I was attended to very politely and all my questions and complaints answered.
Thanks Kayla B. For the great support, as usual, a great support experience by freelancer.com live support team.
They are help me with all my questions. Including all information. Help me with credit reward and others things.
I made a mistake in creating and deleting a project. And the help desk representative helped me to solve it.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.