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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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He provided me a 5 stars service. You would be lucky if he was your online support man.
I'd give him 6 stars if there were 6 stars.
I contacted support to inquire about a possible error in my trial membership. I was expecting to receive a lot of troubleshooting questions and be asked to send screenshots as some support staff would but not Freelancer (esp. Matthew T.). He gave me a very brief clarification and we were able to resolve the issue in a jiffy. Best support I've received so far. Just made me more convinced to be a paying customer of Freelancer.
Excellence service provided by Mr. Donald G. Even though the issue couldn't be resolved, Mr. Donald has been by our side giving us advice on the alternatives step that we can go on with
Donna was very kind and helped me a lot.
She gave a solution instantly. I am very satisfied.
Five stars.
Freelancer.com have very good service and personal. Recomend this service for all freelancers and profesional. They create really decent and helpfull site
The support representative was helpful and responded fast, information provided was helpful and relevant.
Brenda me ha atendido con mucha educación.
A pesar de yo no tener muy buena expresión en inglés, me ha entendido a la perfección y ha hecho todo lo posible por ayudarme.
Estoy muy satisfecha
Antoinette B was polite and fast. Clarified my issue with redundant payments quickly and promised quick follow up.
I had a problem with my employer and freelancer support helped me imediately with my issue, I thank Crystal this way too, she is the person assigned to help me.
Antoinette B.: is very good support member in your team
He resolve my issue in few min and give all answer of my ques
I was suffering pop-up notification problem. When I informed support they solved me instant. I am happy. Thanks
The representative was quick to understand the issue and resolved it immediately. I was issued the refund and really appreciate the quick turnaround
Jon D. Is the person who dealt with me from freelancer customer support team and he turned out to be an excellent person who literally listened to my concerns and clarified the confusion.
He was a great help!
Thanks,
Jahangir
He was pretty helpful. He solved all my queries, but freelancer needs to change their certain strategies which can help the writers as well as the employers. They have a very vague payment system due to which i lost $130 in my very first big income which was a demotivation at the very beginning of my freelancer career. But i will continue to work :)
As a freelancer I have had many problems or issues on my account, when I contact with them, they have been always resolved the issues soon whenever & whatever I have asked for.
I really appreciate for.
Thank you again.
Do not use them for any graphic needs.
Their work quality is garbage.
And even if not happy with service they keep money.
I have explain to him all of my bad experiences on the Freelancer.com and Omer have created cases for me an he give me many information for use this website about what I have to do. Thank you for everything Omer.
Great filtering speed.
Good support team
High leveled structure.
I think freelancer.com is the best freelancing site in the world
So it has most user number.
:)
Omer saved my bacon by being understanding and making an exception for me for a new user to the website, solving my problem.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.