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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Free Trial Danger
August 15, 2017

When I joined, I guess they signed me up for the free trial for the professional membership. However, I never got anything telling me that the free trial was coming to an end, so when I got the notification that I'd sent them money I don't have, I was quite angry. I went to cancel my membership, but it only took me to the membership tier page with no option to cancel, even after I followed the instructions from the help page on how to do it. I entered into the live chat option and discussed my predicament and was refunded, which I am very thankful for since I saw no results from the professional membership in the free month. I cannot thank freelancer enough for their help and understanding.
Overall I think it's a great service if you can find jobs for yourself.

Date of experience: August 13, 2017
Malaysia
1 review
0 helpful votes
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Helpful
August 14, 2017

Im satisfied with the chat. Really helpful. For new idea, can u state a big message at your website stating about the milestone payment because it is really important for both freelancer and the employer. Thank you

Date of experience: August 13, 2017
Pakistan
1 review
0 helpful votes
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Excellent Problem Solving
August 14, 2017

He listens to the problem with calm mind then gives the well details description of the problem. I am very happy to contact him because he solved all my queries and problems

Date of experience: August 13, 2017
India
1 review
0 helpful votes
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Satisfactory support
August 14, 2017

I got what i required from Stephanie-- support agent. He/Her is very good responsive for my quarries.

Date of experience: August 13, 2017
Bangladesh
1 review
0 helpful votes
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Excellent customer service
August 14, 2017

It was really nice experience chatting with Katie. She solved my problem with a very short time and I am very happy. Katie is very helpful.

Date of experience: August 13, 2017
NL
1 review
0 helpful votes
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After mistakingly failing to cancel my trail account, I asket Katie for a reimbursement which was no problem. The problem was quickly resolved, thanks!

Date of experience: August 13, 2017
BN
1 review
0 helpful votes
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Support staff took quick action after reviewing the situation. Very much appreciated! Can't always count on freelancers but you can always count on the support staff to straighten things out!

Date of experience: August 13, 2017
California
1 review
0 helpful votes
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Jon D.
August 14, 2017

Jon D. From support did a great job helping me and his English was perfect! Very respectful guy! Was very satisfied with his help.

Date of experience: August 12, 2017
Philippines
1 review
0 helpful votes
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Great Agent
August 14, 2017

Troy C. Is such a great agent. He check first what's best for both employer and employee. Then he do the action immediately. I'm so happy with his service.

Date of experience: August 12, 2017
Mohosin m.
Bangladesh
1 review
0 helpful votes
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Awesome support.
August 14, 2017

It's really awesome. They solved it within a couple of minutes. I am completely satisfied. Thank you so much.

Date of experience: August 12, 2017
Uruguay
1 review
0 helpful votes
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Roxanne <3
August 13, 2017

Roxanne was very helpful and kind. She could sort out all of my doubts and fix an issue I had. Thank you very much <3

Date of experience: August 12, 2017
Belgium
1 review
0 helpful votes
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Chat support
August 13, 2017

Request to refund and was well handled and very well taken care of.
However, the queue to take my turn in the chatting was too long.

Date of experience: August 12, 2017
Egypt
1 review
0 helpful votes
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Amazing Customer Service
August 13, 2017

I complained that they withdraw money from my account but They have refunded the dormancy fees:)
They are very helpful and cooperative.

Date of experience: August 12, 2017
Egypt
1 review
0 helpful votes
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Refund problem
August 13, 2017

It was very nice and Brian was very helpful and fast. He helped me so much and made the refund of my project fee. He confirmed me so fast. Thanks a lot

Date of experience: August 12, 2017
Texas
1 review
0 helpful votes
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Refund request
August 13, 2017

Requested refund of project fee after unintentionally accepting project. Agent was very helpful. Refund received.

Date of experience: August 11, 2017
Philippines
1 review
0 helpful votes
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Helpful Troy
August 13, 2017

He provided me with simple instructions and I was able to follow it without difficulty. He immediately identifies the problem and was able to provide an immediate solution. Last time I experienced the same error, it was a disaster!

Date of experience: August 11, 2017
VE
1 review
0 helpful votes
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Change mi username
August 13, 2017

Customized modification of my user name in just 5 minutes.
Excelent!
With my current account is already verified

Date of experience: August 11, 2017
Ukraine
1 review
1 helpful vote
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Good reaction
August 13, 2017

Resolved my issue and refunded money. Thank you Roxanne. However Freelancer.com doesn't allow external invoices anymore. Those are sad news. Bye Freelancer...

Date of experience: August 11, 2017
AE
1 review
0 helpful votes
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Professional Roxanne
August 13, 2017

Support was great, professional attitude, fast response
I appreciate her patience and replies, she solved my issue very fast and refund was made in few minutes

Date of experience: August 11, 2017
Pakistan
1 review
0 helpful votes
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THEY CHANGE MY LIFE
August 13, 2017

I support my whole family and kid from my home :) thanks to freelancer
Im working on my home while my son playing around with me :) its like a dream :)

Date of experience: August 11, 2017