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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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When I joined, I guess they signed me up for the free trial for the professional membership. However, I never got anything telling me that the free trial was coming to an end, so when I got the notification that I'd sent them money I don't have, I was quite angry. I went to cancel my membership, but it only took me to the membership tier page with no option to cancel, even after I followed the instructions from the help page on how to do it. I entered into the live chat option and discussed my predicament and was refunded, which I am very thankful for since I saw no results from the professional membership in the free month. I cannot thank freelancer enough for their help and understanding.
Overall I think it's a great service if you can find jobs for yourself.
Im satisfied with the chat. Really helpful. For new idea, can u state a big message at your website stating about the milestone payment because it is really important for both freelancer and the employer. Thank you
He listens to the problem with calm mind then gives the well details description of the problem. I am very happy to contact him because he solved all my queries and problems
I got what i required from Stephanie-- support agent. He/Her is very good responsive for my quarries.
It was really nice experience chatting with Katie. She solved my problem with a very short time and I am very happy. Katie is very helpful.
After mistakingly failing to cancel my trail account, I asket Katie for a reimbursement which was no problem. The problem was quickly resolved, thanks!
Support staff took quick action after reviewing the situation. Very much appreciated! Can't always count on freelancers but you can always count on the support staff to straighten things out!
Troy C. Is such a great agent. He check first what's best for both employer and employee. Then he do the action immediately. I'm so happy with his service.
It's really awesome. They solved it within a couple of minutes. I am completely satisfied. Thank you so much.
Roxanne was very helpful and kind. She could sort out all of my doubts and fix an issue I had. Thank you very much <3
Request to refund and was well handled and very well taken care of.
However, the queue to take my turn in the chatting was too long.
I complained that they withdraw money from my account but They have refunded the dormancy fees:)
They are very helpful and cooperative.
It was very nice and Brian was very helpful and fast. He helped me so much and made the refund of my project fee. He confirmed me so fast. Thanks a lot
Requested refund of project fee after unintentionally accepting project. Agent was very helpful. Refund received.
He provided me with simple instructions and I was able to follow it without difficulty. He immediately identifies the problem and was able to provide an immediate solution. Last time I experienced the same error, it was a disaster!
Customized modification of my user name in just 5 minutes.
Excelent!
With my current account is already verified
Resolved my issue and refunded money. Thank you Roxanne. However Freelancer.com doesn't allow external invoices anymore. Those are sad news. Bye Freelancer...
Support was great, professional attitude, fast response
I appreciate her patience and replies, she solved my issue very fast and refund was made in few minutes
I support my whole family and kid from my home :) thanks to freelancer
Im working on my home while my son playing around with me :) its like a dream :)
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.