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FreelancerReviews 19,952

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Great
August 13, 2017

I was so much in tense, but freelance online chat person help me alot and solve my problem very smoothly very positive personality, Thank you again

Date of experience: August 11, 2017
Thailand
1 review
0 helpful votes
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Quick and easy!
August 11, 2017

Like the title, quick and easy eheh got my answer clear and spot on. Thank you for a pleasant experience!

Date of experience: August 11, 2017
VE
1 review
0 helpful votes
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Very Nice Florence
August 11, 2017

=) She is very well in yor work. Florecen effectively solved the request I made, quickly and pleasantly

Date of experience: August 11, 2017
VE
1 review
0 helpful votes
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Excellent service Support Team!
August 11, 2017

Excellent support team, solved a problem I had of a purchase of a service I did not need (By my mistake). 100% attentive and professional

Date of experience: August 11, 2017
GB
1 review
0 helpful votes
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Amazing Helper
August 11, 2017

The service was great and explained well!. Helped me resolve the problem I had! Quick response than usual customer servers

Date of experience: August 11, 2017
Washington
1 review
0 helpful votes
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Very helpful!
August 11, 2017

Very supportive and helpful. That's why I will always use them. I have used the freelancer for many times for design jobs. I will recommend them to all my colleagues and friends at anytime.

Date of experience: August 11, 2017
Philippines
1 review
0 helpful votes
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Rating the experience
August 11, 2017

They have very good customer service, friendly, timely and I am satisfied with him. If I have more question, I won't hesitate to contact them again because they are good.

Date of experience: August 11, 2017
GB
1 review
0 helpful votes
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Amazing support from Crystal N
August 11, 2017

Had a query regarding authentication of a business credit card. Crystal sorted in one easy step and made my life so much easier. She was polite and of great assistance

Date of experience: August 11, 2017
India
1 review
0 helpful votes
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Very helpful and accurate turnaround
August 11, 2017

I got the problem resolved which I was facing since last 3 days solved within 5 minutes. Really satisfied with their services.

Date of experience: August 11, 2017
Alabama
1 review
0 helpful votes
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BEST CUSTOMER SERVICE
August 13, 2017

Sandra was very understanding and delivered results greater than I expected. She was quick and knowledgeable and was a pleasure.

Date of experience: August 10, 2017
Florida
1 review
0 helpful votes
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Great service
August 13, 2017

Sandra T was great. She helped me resolve a very important issue. And was very helpful and courteous.

Date of experience: August 10, 2017
VE
1 review
0 helpful votes
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Excellent attention
August 13, 2017

Antoniette helped me perfectly solve my two problems accurately and quickly, I had days with a desire to solve this

Date of experience: August 10, 2017
DO
1 review
0 helpful votes
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Fast and fair
August 11, 2017

Sandra was able to fix my issue without a headache as it was not fair for me. Kudos for her. Sandra was able to fix my issue without a headache as it was not fair for me. Kudos for her. Sandra was able to fix my issue without a headache as it was not fair for me. Kudos for her.

Date of experience: August 10, 2017
Serbia
1 review
0 helpful votes
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Live chat experience
August 11, 2017

I had a problem and i need some help.
Support from live chat helped me, and that was very easy.
All recommendation for Troj C.

Date of experience: August 10, 2017
Philippines
1 review
0 helpful votes
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Great and Understanding
August 11, 2017

I haven't experience winning a bid however I am really thankful for this. And I really dont know what to say but thank you for creating this site. Thank you.

Date of experience: August 10, 2017
India
1 review
0 helpful votes
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Support at freelancer.com
August 11, 2017

Josie G was of great help and my issue was sorted. She did not take time in understanding me...

Date of experience: August 10, 2017
Egypt
1 review
0 helpful votes
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Good customer service
August 11, 2017

Good customer service with a quick respond time and reference links for full information.

Thank you

Date of experience: August 10, 2017
Brazil
1 review
0 helpful votes
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Very positive mediation
August 11, 2017

I had an issue with a coder and by now Freelancer gave me a great support. Waiting to see how it will finish

Date of experience: August 10, 2017
DO
1 review
0 helpful votes
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Job was done properly
August 11, 2017

No issues with the service provided. Interviwed a few of them and selected one. Job was done properly there.

Date of experience: August 10, 2017
Bangladesh
1 review
0 helpful votes
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Best assistance
August 11, 2017

Faye C. From freelencer assisted me very nicely. I'm happy with the service.
Hope they will increase their service quality more highly.

Date of experience: August 10, 2017