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FreelancerReviews 19,951

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Singapore
1 review
0 helpful votes
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Refund of a contest
August 18, 2017

It was great initially I was talking to the support and the chat ended abruptly I was extremely broken I thought people were trying to scamming me. I contacted support again and everything was rectified.

Date of experience: August 15, 2017
MD
1 review
0 helpful votes
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Very kind, awesome resolver
August 15, 2017

Kayla provided the kind service to me.
I am really satisfied with your solution. You are very kind and professional.

Date of experience: August 15, 2017
Egypt
1 review
0 helpful votes
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Perfect and quick reply
August 15, 2017

The support agents were very great and helpful. They were responding very quickly and giving details for any inquiry. Thank you very much for that

Date of experience: August 15, 2017
NL
1 review
0 helpful votes
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Great Support
August 15, 2017

Really very help ful and good support you save my life. Ys you are able for 1000 star.
I am very happy through your support i am facing this issue last four month. But at the end you reslove it
Once again thanks man

Thanks

Date of experience: August 15, 2017
Pakistan
1 review
3 helpful votes
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I am an old Freelancer with Freelancer.com. Though freelancer is providing a lot benefits to it's users but Freelancer.com is Money Eating Engine. Their vision is only to Earn Money through good or bad, not with the vision of helping the community.

I did a project with an Employer (client name is hidden due to privacy agreement) on a project. She released a payment for the project. We delivered them the project and after sometimes, it was observed that payments in my account are locked total of $2400. I received an Email from Freelancer that it will be unlocked if dispute is resolved in your favor.

I kept following up with their support and they said that we are waiting for employer to resolve matter with their account. After some days I received email from employer stating that dispute is done in Freelancer.com favor and she didn't want to contact me or Freelancer anymore because she said I am done. Now where is that MONEY? In Freelancer.com SCAM BOX?

This is not the first time. If employer make a charge back, and freelancer does the dispute and inform their freelancer only once that dispute is being handled. But later we never know even if dispute is won in Freelancer.com favor they never inform you and keep that amount with them. This is their best strategy to screw the users and they talk about Terms and Conditions. Unfair ways. I am waiting for their final response and later I am going to lodge a complaint against Freelancer.com scam to cyber crime agencies in Australia.

My ticket is #AYS-467-******* for reference.

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2017
Ukraine
1 review
1 helpful vote
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Great service
August 15, 2017

Dana helped me a lot in solving all existing problems. She is a true professional. I asked the questions for a long time and she patiently answered them. Thank you so much

Date of experience: August 15, 2017
Romania
1 review
0 helpful votes
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Problem with profile
August 15, 2017

Very helpful sugestions and stay with me some time to finish the problems! Keep it this way and I hope that in the future when I have problems to help someone as capable

Date of experience: August 15, 2017
AE
1 review
0 helpful votes
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Amazing support from freelancer
August 15, 2017

Great support team service from freelance website, understand the client issue, quick response and very professional team.

Date of experience: August 15, 2017
Saudi Arabia
1 review
0 helpful votes
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Excellent
August 15, 2017

I am fully satisfied, I have got all the information what i was searching. They are prompt to reply and kind with behave..

Date of experience: August 15, 2017
Brazil
1 review
1 helpful vote
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Perfect Roxxaneeee!
August 15, 2017

I loved her help, was very friendly, understanding and quick, it only took a few minutes!

VERY THANKS! I LOVE!

Date of experience: August 15, 2017
AE
1 review
0 helpful votes
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Very prompt customer service
August 15, 2017

Roxanne J was very helpful with my dispute and she attended the issue promptly and professionally - I am really happy for doing business with freelancer for their superior customer service

Date of experience: August 15, 2017
Bangladesh
1 review
0 helpful votes
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Really I got great help support.
August 15, 2017

First time I taken live help support, Really Awesome with instant response. Thank you Barry for your kindness help.

Date of experience: August 15, 2017
Indonesia
1 review
1 helpful vote
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Very dissappointing.
August 17, 2017

Low payment jobs & projects, too low for normal rates. How can you hope someone will make you a logo with just 10 bucks?

Not to mention the limited choice of payment methods. For example, not all people in my country (Indonesia) have the chance to own a CC. So we don't have any other option for payment. I have no issue with payment untill this year with this new rules. Payoneer also gone... Freelancer became bad to worse today... too many stricted rules for such cheap freelancing website.

Date of experience: August 15, 2017
Romania
1 review
0 helpful votes
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Kimberly was extra helpful!
August 15, 2017

Kimberly went to the great length today in helping us with setting up our new business account. We are very grateful for all her help!

Date of experience: August 15, 2017
Pakistan
1 review
1 helpful vote
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Freelancer Support
August 15, 2017

Great support from Barry!
I would highly recommend him.
A+++++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: August 15, 2017
Australia
1 review
0 helpful votes
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Learning process
August 15, 2017

Had some initial difficulties and frustrations with service, however support staff worked through with me and were helpful that turned into a positive experience making me feel more inclined to explore using their service further rather than quitting on the idea straight up.

Date of experience: August 15, 2017
India
1 review
0 helpful votes
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It was very responsive and easy smooth conversation experience ever. Thanks, Antoinette B. It was nice talking to you.

Date of experience: August 15, 2017
Spain
1 review
0 helpful votes
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Devolver dinero de hito
August 15, 2017

Pensaba que no me habían devuelto el dinero de un hito pero no me di cuenta de la devolución del dinero y está todo correcto.

Date of experience: August 14, 2017
BA
1 review
0 helpful votes
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Bid score
August 15, 2017

Josie answered everything i asked and was accurate and fast with her responce. Was a pleasure to work with her.

Date of experience: August 14, 2017
Cambodia
1 review
3 helpful votes
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They are a totally scam platform. First they blocked my account for 2 weeks and told me that they will lift the suspension after 2 weeks. I patiently waited 2 weeks and then asked them to lift the suspension. They they refused and tell me that they got a complain from a certain client. I contacted with that client and asked him if he complained. He told me that he didn't. So their support told me lie. After 1/2 days they closed my account. I have about $1000 in my account and they steal it by closing the account. STAY AWAY FROM THIS SCAM WEBSITE

Date of experience: August 14, 2017