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FreelancerReviews 19,951

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Crystal assistance
August 17, 2017

Very professional, answered all my issues thoroughly and resolved all questions I had. I left the conversation much happier than when I started.

Date of experience: August 17, 2017
Kenya
1 review
0 helpful votes
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Proof of Address Documents
August 17, 2017

Kayla B. Was very patient and understanding, Communication was fluent that I was able to understand what was needed for verification.

Date of experience: August 17, 2017
Nevada
1 review
0 helpful votes
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All Issues Resolved
August 17, 2017

I had a word with Brenda A. Over my issues. I got full and quick support of my queries.

It was good experience to work with her.

Date of experience: August 16, 2017
District of Columbia
1 review
0 helpful votes
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NICE support
August 17, 2017

It was satisfying support and cooperation from freelancer support team agent. Kendra.
Really happy to seek support from freelancer support team

Date of experience: August 16, 2017
India
1 review
0 helpful votes
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Amount deduct from my account
August 17, 2017

Regarding to experience, experience was good, troy(freelancer chat assistant) understand my situation and assured me that my issue will resolve in 5-10 days. So thanks troy again to understand my situation and tried to resolve it

Date of experience: August 16, 2017
New Jersey
2 reviews
0 helpful votes
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Customer support
August 17, 2017

Jon was extremely helpful on my first day on the site, responded quick and told me how to prevent running into the same problem in the future.

Date of experience: August 16, 2017
California
1 review
0 helpful votes
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Good experience
August 17, 2017

My problem was solved quickly with great care. The customer service agent quickly solved my problem and I didn't have to repeat myself.

Date of experience: August 16, 2017
Philippines
1 review
0 helpful votes
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Happy customer!
August 17, 2017

I had a problem with online credit card theft, The bank canceled my old credit card - and I had to apply for a new card. At the same time, by accident, one of my contest got blocked, and I since I couldn't use my card to unblock my contest, I was stuck! After contacting the customer service, and chatting with Troy C, I was surprised how easy and fast the response was - within a few minutes - they understood my situation, and unblocked my contest. I didn't expect that. I expected an annoying customer service operator that would not understand my situation, but it was the opposite. Thanks a lot!

Date of experience: August 16, 2017
Florida
2 reviews
0 helpful votes
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Customer Service
August 17, 2017

I received excellent customer service from Antoinette B. Could not have been better. She was knowledgeable, courteous, and quick. She resolved my issue to my complete satisfaction.

Date of experience: August 16, 2017
California
1 review
0 helpful votes
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Thank you Jon!
August 17, 2017

The Customer Service Tech helped with everything I asked for. I am completely satisfied with his help! Than you so much!

Date of experience: August 16, 2017
Egypt
1 review
0 helpful votes
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Thank you so much for the help
August 17, 2017

I would really like to thank "Antoinette B" for the help. All my questions were answered with perfect explanation. I really appreciate the effort.

Date of experience: August 16, 2017
MD
1 review
0 helpful votes
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I asked for a manual transfer of my money from Freelancer even if the withdrawal was set for the next 2 days. Without further due, Sandra went on to help me out, and she was kind enough to let me know she was working on it after just 3 minutes of wait, while other agents in my experience waited 10 minutes without saying anything. I really think that Freelancer.com should hire a lot more good people like Sandra T.! Please give her a raise. And Sandra, thank you and I hope you continue to be as kind with other Freelancers during your experience on this job. Good luck.

Date of experience: August 16, 2017
Egypt
1 review
0 helpful votes
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Helpful
August 17, 2017

It was clear and helpful yet it was a little slow but that's fine maybe it's a connection problem...

Date of experience: August 16, 2017
PS
1 review
1 helpful vote
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Great support team
August 16, 2017

It was a wonderful experience to work with you
You have a nice support team fast and honest
Thanks alot

Date of experience: August 16, 2017
India
1 review
0 helpful votes
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I'm so thankful
August 16, 2017

I was cheated by an employer. He accepted my bid and deleted the project. I'm really thankful to the kindful person I talked to. He helped me and made me completely satisfied. I'm so thankful to him.

Date of experience: August 16, 2017
Bangladesh
1 review
0 helpful votes
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Just like to say - "WoW!" support from Freelancer.com. One of the Best Support from Ralph M. Much helpful and provided instant support. Really grateful to him also must Freelancer.com.

Date of experience: August 16, 2017
Canada
1 review
0 helpful votes
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Awesome refund delay
August 16, 2017

You are really a professional team, I was charged by mistake twice and after contacting the support, I was refunded 2mn later more faster than Speedy Gonzales. Thank you guys.

Date of experience: August 16, 2017
Philippines
1 review
0 helpful votes
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Good
August 18, 2017

Agent was good. She doubted me at first when I raise my issue but glad that she believed me in the end when I provide her the screenshot.

Date of experience: August 16, 2017
Poland
1 review
0 helpful votes
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New freelancer support
August 16, 2017

Peggy R. Was a huge help! I was suspecting, that maybe the project is not clean, but she helped me, how to secure myself, not to work for anyone for free. Im really thankfull, probably she spared me lots of hours of "free work". I am new on this site, and i was insecure, but the method is much more clear! High five to Peggy, thanks a million!

Date of experience: August 16, 2017
India
1 review
0 helpful votes
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I had a bad experience with one of the freelancers. And they promptly processed refund of my amount. Their support team is also well trained to help clients.

Thanks,

Date of experience: August 16, 2017