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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Very professional, answered all my issues thoroughly and resolved all questions I had. I left the conversation much happier than when I started.
Kayla B. Was very patient and understanding, Communication was fluent that I was able to understand what was needed for verification.
I had a word with Brenda A. Over my issues. I got full and quick support of my queries.
It was good experience to work with her.
It was satisfying support and cooperation from freelancer support team agent. Kendra.
Really happy to seek support from freelancer support team
Regarding to experience, experience was good, troy(freelancer chat assistant) understand my situation and assured me that my issue will resolve in 5-10 days. So thanks troy again to understand my situation and tried to resolve it
Jon was extremely helpful on my first day on the site, responded quick and told me how to prevent running into the same problem in the future.
My problem was solved quickly with great care. The customer service agent quickly solved my problem and I didn't have to repeat myself.
I had a problem with online credit card theft, The bank canceled my old credit card - and I had to apply for a new card. At the same time, by accident, one of my contest got blocked, and I since I couldn't use my card to unblock my contest, I was stuck! After contacting the customer service, and chatting with Troy C, I was surprised how easy and fast the response was - within a few minutes - they understood my situation, and unblocked my contest. I didn't expect that. I expected an annoying customer service operator that would not understand my situation, but it was the opposite. Thanks a lot!
I received excellent customer service from Antoinette B. Could not have been better. She was knowledgeable, courteous, and quick. She resolved my issue to my complete satisfaction.
The Customer Service Tech helped with everything I asked for. I am completely satisfied with his help! Than you so much!
I would really like to thank "Antoinette B" for the help. All my questions were answered with perfect explanation. I really appreciate the effort.
I asked for a manual transfer of my money from Freelancer even if the withdrawal was set for the next 2 days. Without further due, Sandra went on to help me out, and she was kind enough to let me know she was working on it after just 3 minutes of wait, while other agents in my experience waited 10 minutes without saying anything. I really think that Freelancer.com should hire a lot more good people like Sandra T.! Please give her a raise. And Sandra, thank you and I hope you continue to be as kind with other Freelancers during your experience on this job. Good luck.
It was a wonderful experience to work with you
You have a nice support team fast and honest
Thanks alot
I was cheated by an employer. He accepted my bid and deleted the project. I'm really thankful to the kindful person I talked to. He helped me and made me completely satisfied. I'm so thankful to him.
Just like to say - "WoW!" support from Freelancer.com. One of the Best Support from Ralph M. Much helpful and provided instant support. Really grateful to him also must Freelancer.com.
You are really a professional team, I was charged by mistake twice and after contacting the support, I was refunded 2mn later more faster than Speedy Gonzales. Thank you guys.
Peggy R. Was a huge help! I was suspecting, that maybe the project is not clean, but she helped me, how to secure myself, not to work for anyone for free. Im really thankfull, probably she spared me lots of hours of "free work". I am new on this site, and i was insecure, but the method is much more clear! High five to Peggy, thanks a million!
I had a bad experience with one of the freelancers. And they promptly processed refund of my amount. Their support team is also well trained to help clients.
Thanks,
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.