business logo of Freelancer

FreelancerReviews 19,951

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Rezaun N.
Unfollow Rezaun N.
Share Review
Report Review

Awesome
August 18, 2017

Its was awesome. They are nice. They are very friendly. They are help me a lot. They are support me. I really like it.

Date of experience: August 17, 2017
India
1 review
0 helpful votes
Follow AMan k.
Unfollow AMan k.
Share Review
Report Review

Very helpful
August 17, 2017

She was very helpful and guided me patiently with my queries and solved my payment issue with my incomplete project.

Date of experience: August 17, 2017
Georgia
1 review
0 helpful votes
Follow nick k.
Unfollow nick k.
Share Review
Report Review

Helping a bear
August 17, 2017

Needed help with paypal verification. Donna helped me really fast, I understood what I had to do and how within a seconds, thanks to her.

Date of experience: August 17, 2017
Mexico
1 review
0 helpful votes
Follow jorge a.
Unfollow jorge a.
Share Review
Report Review

Good service
August 19, 2017

Good service and friendly, just took too long to respond
From there on but everything was fine, help me with my doubts

Date of experience: August 17, 2017
India
1 review
0 helpful votes
Follow Tanuj K.
Unfollow Tanuj K.
Share Review
Report Review

Great Experience with Faye
August 17, 2017

Freelancer support is good for us and many thanks to Faye specially for his service. Freelancer services and all is admirable.

Date of experience: August 17, 2017
Pakistan
1 review
0 helpful votes
Follow Bushra Z.
Unfollow Bushra Z.
Share Review
Report Review

Wonderful as always
August 17, 2017

Dana helped me through the issue and guided me well. Professional, friendly and kind. Freelancer has one of the best support services and they actually put every effort in resolving your issue.

Date of experience: August 17, 2017
Cambodia
1 review
0 helpful votes
Follow Mehedi H.
Unfollow Mehedi H.
Share Review
Report Review

Password Problem
August 17, 2017

I asked him to change my password. He helped me to successfully change it. Thank you very much. I appreciated his service.

Date of experience: August 17, 2017
India
1 review
0 helpful votes
Follow Suresh v.
Unfollow Suresh v.
Share Review
Report Review

Excellent support
August 17, 2017

I have got excellent support form support team. They resolved my issue with in minutes. Thanks for your support.

Date of experience: August 17, 2017
Philippines
1 review
0 helpful votes
Follow Ken C.
Unfollow Ken C.
Share Review
Report Review

Awesome support
August 17, 2017

Was grateful for the accommodating and professional support. Thank you very much! Till next time. More power to your team! Keep it up!

Date of experience: August 17, 2017
Malaysia
1 review
2 helpful votes
Follow shaharuddin s.
Unfollow shaharuddin s.
Share Review
Report Review

When they restrict your account you cannot withdraw your money and cannot bid on projects. The only way they will lift the restriction is when the complainer contact them and tell them the issue is resolved.
This means your money will stuck there for months if the complainer is travelling for months.

Date of experience: August 17, 2017
Portugal
1 review
0 helpful votes
Follow Bruno M.
Unfollow Bruno M.
Share Review
Report Review

Great costumer support agent!
August 17, 2017

One of the best agents I've gotten so far, took the problem serious, didn't go around talking about other stuff and solved my problem within 10 minutes. Excellent agent, give her a raise please!

Date of experience: August 17, 2017
Georgia
2 reviews
0 helpful votes
Follow Billy B.
Unfollow Billy B.
Share Review
Report Review

Great tech support
August 17, 2017

Kimberly R. Was very nice, patient and personable. Had a problem with over payment (sent 2 instead of one) of a milestone (new user) so i didn't understand it completely. But, on a chat we got to the heart of it and they refunded my overpayment immediately. It was obviously a mistake and they got that. Thank you!

Also, very pleased with my work and experience with FL would refer and use them again

Date of experience: August 17, 2017
Romania
1 review
0 helpful votes
Follow Alexandru G.
Unfollow Alexandru G.
Share Review
Report Review

Money refund from freelnacer.com
August 17, 2017

I have received a full refund from freelancer.com, fees paid by mistake.
Excellent support from Crystal N, I am very satisfied with the service.

Date of experience: August 17, 2017
Germany
1 review
0 helpful votes
Follow Norman V.
Unfollow Norman V.
Share Review
Report Review

Recruiters really very helpful
August 17, 2017

You can really find any type of help you need on freelancer. But while working with some freelancers can be difficult, the recruiters of the freelancer team can help to get you smoothly through the project. I am very happy with their services!

Date of experience: August 17, 2017
Ukraine
1 review
0 helpful votes
Follow Alex T.
Unfollow Alex T.
Share Review
Report Review

Thanks
August 17, 2017

Today a pleasant assistant Kimberly helped me to clarify some questions on the organization of freelancer.com.

Date of experience: August 17, 2017
Tunisia
1 review
0 helpful votes
Follow Moslem M.
Unfollow Moslem M.
Share Review
Report Review

Great help from Kayla B
August 17, 2017

Kayla B was every helpful, made everything easier. That is what we need.
She was very easy going and found a solution right away.

Date of experience: August 17, 2017
India
1 review
0 helpful votes
Follow S C.
Unfollow S C.
Share Review
Report Review

Chat with Kayla B.
August 17, 2017

She was very helpful over the chat and guided me well with my concern.
I am happy with the way she handled my issue.

Date of experience: August 17, 2017
Bangladesh
1 review
0 helpful votes
Follow Shanto S.
Unfollow Shanto S.
Share Review
Report Review

Help About Freelancing
August 17, 2017

I am satisfied with his help. I have got all my answers clearly. Thanks a lot...

Date of experience: August 17, 2017
Ireland
1 review
0 helpful votes
Follow Aadya M.
Unfollow Aadya M.
Share Review
Report Review

Perfect
August 17, 2017

Katie was very helpful and prompt in replying. I had a very nice experience and the issue was resolved without any hassle.

Date of experience: August 17, 2017
Australia
1 review
0 helpful votes
Follow Rhys M.
Unfollow Rhys M.
Share Review
Report Review

Provided a great recommendation
August 17, 2017

Stella provided very quick and helpful advice and recommended a freelancer who was an excellent fit for my project

Date of experience: August 17, 2017