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FreelancerReviews 19,951

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Freelancer is an awful site. If a project is canceled, they still take 10% even if you're not paid. They are a horrible greedy site. Your ideas are also not protected and It is not a professionally run site in my opinion. Just don't use it, you are not protected as a user.

Date of experience: August 18, 2017
Texas
1 review
0 helpful votes
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Accidentally Upgraded
August 18, 2017

Sandra was great and promptly took care of a refund when I realized I was billed automatically for a month of service after the trial expired.

Date of experience: August 18, 2017
California
1 review
0 helpful votes
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Highlight Bid Fee Refund
August 18, 2017

When I bid on a fake project. Sandra T. Helped me to find the deleted project and promptly get a refund for my "highlight" fee.

Thanks so much!

Date of experience: August 18, 2017
Texas
1 review
0 helpful votes
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Faye was amazing. She understood my concern and helped me out without any fuss. I love your site, and so glad I don't have to find a different freelance site to work with

Date of experience: August 18, 2017
Peru
1 review
0 helpful votes
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Excellent Customer Service
August 18, 2017

Great experience with customer service. I had a problem and they listened and found a solution right away. Very pleased.

Date of experience: August 18, 2017
India
1 review
1 helpful vote
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Grate experience with support team! All doubts are clear now! All questions answered with explaining every thing.

Date of experience: August 18, 2017
Washington
1 review
0 helpful votes
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Just best recommendations!
I like that I can choose a job from a large number of proposals. The truth has to very carefully monitor the implementation of the work, and to give advice to freelancers. But the result is always worth it. The site supports both employers and workers. The price-quality of services is absolutely corresponding

Date of experience: August 18, 2017
GB
1 review
0 helpful votes
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Payment issue with project
August 18, 2017

Although it took a while to get in contact with an agent she was very helpful and resolved the issue.

Date of experience: August 18, 2017
Viet Nam
1 review
0 helpful votes
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I am very satisfied
August 18, 2017

I am very satisfied about the way this supporter solve my problem, very quickly. I appreciate you supporting me at the chatting.

Date of experience: August 18, 2017
Philippines
1 review
0 helpful votes
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Kayla is providing excellent customer service. Very helpful and approachable. She always makes sure to answer all my questions. Thank you so much. I am happy to be part of the Freelancer.com family. Have a great day to all.

Date of experience: August 18, 2017
France
1 review
0 helpful votes
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Great Customer Service from Kayla B.
August 18, 2017

Great Customer Service from Kayla B.
Very patient and gives answers as needed.
That's the kind of people that make my experience with freelancer.com a really nice experience.

Date of experience: August 18, 2017
Viet Nam
1 review
0 helpful votes
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The support is good
August 18, 2017

She was patient, helpful and nice. We came to the necessary solutions available for my case. It's pleasant chatting to her.

Date of experience: August 18, 2017
RU
1 review
0 helpful votes
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Support Kayla B.
August 18, 2017

From my card was withdrawn $ 30. And although no return was envisaged, Kayla helped me very much. So I want to thank her for it.

Date of experience: August 18, 2017
Nigeria
1 review
0 helpful votes
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Excellent Servicing
August 18, 2017

I really appreciate the service of the customer care guys. Right on time and saved me all the undue stress I had been having all day in less than five minutes. Amazing.

Date of experience: August 17, 2017
California
1 review
0 helpful votes
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Service I received was faultless
August 18, 2017

I contacted the helpdesk to rectify an error I'd made. Antoinette was great, totally professional, quick to respond and so very helpful.

So thankful!

Date of experience: August 17, 2017
GB
1 review
0 helpful votes
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I was messed up on my project and I got great help from customer service agent called Miss Kendra, she was very helpful and she knew what to do and was patient with me, thanks Kendra

Date of experience: August 17, 2017
Arizona
1 review
0 helpful votes
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Two very enthusiastic thumbs up
August 18, 2017

Antoinette was great. Helpful and quick. I called regarding a financial issue. She was understanding, informative and able to assist me with all aspects related to my issue.

Date of experience: August 17, 2017
Washington
1 review
0 helpful votes
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I was having some problems changing my Membership´s kind and payment method. But this kind lady help me out with all the difficults i had with the automatical system renewal options

Date of experience: August 17, 2017
Canada
1 review
0 helpful votes
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Ms
August 18, 2017

Quick, Understanding, established rapport immediately and solved the problem quickly I do not type well so try not to day too m, uch just tryping to leave enough characters. Hate to type so this is not fun

Date of experience: August 17, 2017
Belgium
1 review
0 helpful votes
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Great Support!
August 18, 2017

I've got great support from Roxanne! Fast and satisfying and all my questions got answered. Thanks a lot!

Date of experience: August 17, 2017