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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Freelancer is an awful site. If a project is canceled, they still take 10% even if you're not paid. They are a horrible greedy site. Your ideas are also not protected and It is not a professionally run site in my opinion. Just don't use it, you are not protected as a user.
Sandra was great and promptly took care of a refund when I realized I was billed automatically for a month of service after the trial expired.
When I bid on a fake project. Sandra T. Helped me to find the deleted project and promptly get a refund for my "highlight" fee.
Thanks so much!
Faye was amazing. She understood my concern and helped me out without any fuss. I love your site, and so glad I don't have to find a different freelance site to work with
Great experience with customer service. I had a problem and they listened and found a solution right away. Very pleased.
Grate experience with support team! All doubts are clear now! All questions answered with explaining every thing.
Just best recommendations!
I like that I can choose a job from a large number of proposals. The truth has to very carefully monitor the implementation of the work, and to give advice to freelancers. But the result is always worth it. The site supports both employers and workers. The price-quality of services is absolutely corresponding
Although it took a while to get in contact with an agent she was very helpful and resolved the issue.
I am very satisfied about the way this supporter solve my problem, very quickly. I appreciate you supporting me at the chatting.
Kayla is providing excellent customer service. Very helpful and approachable. She always makes sure to answer all my questions. Thank you so much. I am happy to be part of the Freelancer.com family. Have a great day to all.
Great Customer Service from Kayla B.
Very patient and gives answers as needed.
That's the kind of people that make my experience with freelancer.com a really nice experience.
She was patient, helpful and nice. We came to the necessary solutions available for my case. It's pleasant chatting to her.
From my card was withdrawn $ 30. And although no return was envisaged, Kayla helped me very much. So I want to thank her for it.
I really appreciate the service of the customer care guys. Right on time and saved me all the undue stress I had been having all day in less than five minutes. Amazing.
I contacted the helpdesk to rectify an error I'd made. Antoinette was great, totally professional, quick to respond and so very helpful.
So thankful!
I was messed up on my project and I got great help from customer service agent called Miss Kendra, she was very helpful and she knew what to do and was patient with me, thanks Kendra
Antoinette was great. Helpful and quick. I called regarding a financial issue. She was understanding, informative and able to assist me with all aspects related to my issue.
I was having some problems changing my Membership´s kind and payment method. But this kind lady help me out with all the difficults i had with the automatical system renewal options
Quick, Understanding, established rapport immediately and solved the problem quickly I do not type well so try not to day too m, uch just tryping to leave enough characters. Hate to type so this is not fun
I've got great support from Roxanne! Fast and satisfying and all my questions got answered. Thanks a lot!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.