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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
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Wonderful supoort
August 21, 2017

I didn't understand about my transactions but I have been assisted by the support team. I really appreciate the great support that you showed me

Date of experience: August 20, 2017
Hong Kong
1 review
0 helpful votes
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Perfect
August 21, 2017

Just perfect resolution. Loved the way he handled the situation he was very spontaneous and very well aware.

Date of experience: August 20, 2017
India
1 review
0 helpful votes
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Actually I didn't expect this from a support center. Generally support centers don't have exact answers. But freelancer support center is an exception. It's amazing. They actually understand our problem and gives us immediate solution. Also helps to identify is the root cause and some it so that the problem doesnt happen next time. I was charged automatically. But they helped me how I can avoid this.

Date of experience: August 19, 2017
Ukraine
1 review
0 helpful votes
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He save my life
August 20, 2017

Polite, clever, he helped me immensely.
When I registered, I connected a professional membership plan for a free trial period, thinking that at the end I will automatically switch to normal. It turned out that this was not the case and my money was transferred from my account. For me it was an astronomical sum.
Troy quickly found it resolved to and helped me get the money back.
Thank you very much, Troy. And thanks to the resource for such employees.

Date of experience: August 19, 2017
Virginia
1 review
0 helpful votes
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Helped calm me down.
August 20, 2017

I was worried about a specific project on Freelancer.com. Specifically, I wasn't sure if completing it would get me in trouble or not. Thankfully, this member of customer support helped me with my situation and let me know that the project was valid. She did her job well.

Date of experience: August 19, 2017
New York
1 review
0 helpful votes
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Jon was very helpful in assisting me at Freelancer.com this afternoon. I had a few inquiries regarding my membership plan. I was unclear of the details and he made me aware of the plan.

Date of experience: August 19, 2017
Spain
1 review
0 helpful votes
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Roxanne was fast
August 20, 2017

I had a question and it got answered.

Thank you Roxanne!

At least a hundred characters? Come on!

Date of experience: August 19, 2017
New York
1 review
0 helpful votes
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They understood my issue right away and helped me fix my issue fast you should hire more employees because I did wait a long time for someone to help me

Date of experience: August 19, 2017
India
1 review
0 helpful votes
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Perfect and Quick Support
August 19, 2017

Very good experience. I get all the answers in time and very happy with the support. Thank you so much

Date of experience: August 19, 2017
1 review
0 helpful votes
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Fantastic!
August 19, 2017

Fast response with great understanding and helpful solutions to solve my problem.
Specific questions to get the problem exactly.
Thank you for your help!

Date of experience: August 19, 2017
India
1 review
1 helpful vote
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Great Support From Crystal
August 19, 2017

Freelancer has great support team and they are very responsive and always take care that query is getting resolved quickly. Thanks again Support team and specially Crystal. I am very happy now :)

Date of experience: August 19, 2017
TW
1 review
0 helpful votes
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A pleasant chat!
August 19, 2017

Good support and the answers given were sufficient. Although I think it could have been a bit faster in my eyes - used to work CS as well. But over all, good experience, and much better service compared to some other bigger and smaller companies online.

Date of experience: August 19, 2017
Washington
1 review
0 helpful votes
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Very good!
August 19, 2017

Support works perfectly. They solved my issue in the best way it could be done. You can even find some good projects here time to time!

Date of experience: August 18, 2017
VE
1 review
0 helpful votes
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Excellent attention by sandra
August 18, 2017

Had a problem related to a contest where she had been selected as winner, but could not upload the final files

Date of experience: August 18, 2017
California
1 review
0 helpful votes
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A lifesaver
August 18, 2017

I accidentally accepted a bid when I was trying to view the message. I was billed through PayPal and immediately began googling the best way to fix my mistake. I couldn't find anything to resolve my issue. I reached out to the chat team and was paired up with Kathrine. Initially I was afraid that I had lost money - but she was able to assist me and even refund my fees. I would have been up all night panicking had she not helped. I wish I could hug her. Thank you, thank you, thank YOU!

Date of experience: August 18, 2017
Massachusetts
1 review
0 helpful votes
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Freelancer is an awful site. If a project is canceled, they still take 10% even if you're not paid. They are a horrible greedy site. Your ideas are also not protected and It is not a professionally run site in my opinion. Just don't use it, you are not protected as a user.

Date of experience: August 18, 2017
Texas
1 review
0 helpful votes
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Accidentally Upgraded
August 18, 2017

Sandra was great and promptly took care of a refund when I realized I was billed automatically for a month of service after the trial expired.

Date of experience: August 18, 2017
California
1 review
0 helpful votes
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Highlight Bid Fee Refund
August 18, 2017

When I bid on a fake project. Sandra T. Helped me to find the deleted project and promptly get a refund for my "highlight" fee.

Thanks so much!

Date of experience: August 18, 2017
Texas
1 review
0 helpful votes
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Faye was amazing. She understood my concern and helped me out without any fuss. I love your site, and so glad I don't have to find a different freelance site to work with

Date of experience: August 18, 2017
Peru
1 review
0 helpful votes
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Excellent Customer Service
August 18, 2017

Great experience with customer service. I had a problem and they listened and found a solution right away. Very pleased.

Date of experience: August 18, 2017