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FreelancerReviews 19,952

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
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Great Service
March 25, 2018

Brenda assisted me through the query. She demonstrated knowledge, and was kind enough to find whether I had uploaded the required documents.

Date of experience: March 23, 2018
France
1 review
0 helpful votes
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Deposit refund
March 25, 2018

Great experience and fast response. Verry respectfull and helped me a lot. I didnt have to wait long before i get a response

Date of experience: March 23, 2018
Italy
1 review
0 helpful votes
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Perfect
March 25, 2018

With this service our company found the best solution for our needs of software development.
We are completely satisfied.

Date of experience: March 23, 2018
Poland
1 review
0 helpful votes
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Great contact and nice talk
March 25, 2018

I had a pleasure to speak to Josie G about some Milestone problem.
Everything was solved in a minute.

Great job - thanks a lot!

Date of experience: March 23, 2018
Norway
1 review
0 helpful votes
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Review
March 23, 2018

I got all the help i needed. I even got refunds for the services not needed. Simple and straightforward.

Date of experience: March 23, 2018
India
1 review
0 helpful votes
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Solved Perfectly.
March 23, 2018

It's Great and and received professional quality response.
Skilled personal.
My concerns are perfectly addressed and resolved.

Date of experience: March 23, 2018
India
1 review
0 helpful votes
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Solved the problem with ease
March 23, 2018

Had issues with an accidental payment that was made and Rosie G helped to refund the full amount back.

Date of experience: March 23, 2018
India
1 review
0 helpful votes
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Great help - Kayla B
March 23, 2018

Hi all "Kayla B" has been of great help this morning, i was charged incorrect for a project and she was of great help

Date of experience: March 22, 2018
India
1 review
0 helpful votes
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Was Quick and satisfactory
March 22, 2018

I was requesting something off the regular way of Freelancer and he ethically took the stance to resolve my issue.

Date of experience: March 22, 2018
Spain
1 review
0 helpful votes
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Deposit issue/Crystal
March 22, 2018

There were a few teething problems setting up my first project. Freelancer had deducted too much from my bank card. Crystal was a huge help and advised I will receive a refund within the hour without a charge. I hope for all to go smoothly from now on. If there are any other issues, I very much hope Crystal is available to assist

Date of experience: March 22, 2018
Romania
1 review
0 helpful votes
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Helpful service
March 22, 2018

Needed help getting my deposit back. Kayla B was quick and helpful in solving my problem with getting back the funds to my credit card.

Date of experience: March 22, 2018
Philippines
1 review
0 helpful votes
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My experience in using it is it was so very nice because they are so very patient and they even answer you in every questions you want to ask. Thank you so much

Date of experience: March 22, 2018
GB
1 review
0 helpful votes
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Helpfully
March 22, 2018

Josie G. Helped me in my problem thank you so much for that. It wasn't something very big but he helped me.

Date of experience: March 22, 2018
Australia
1 review
0 helpful votes
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Helpful
March 22, 2018

Katie was very helpful with solving my problems. She was accommodating and quick to respond by directing me to my solution.

Date of experience: March 22, 2018
India
1 review
0 helpful votes
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Regarding bidding issue
March 22, 2018

Regarding my bidding issue that i stated the support was helpful by brenda. I am satisfy with my problems sollution.

Date of experience: March 22, 2018
Nigeria
2 reviews
0 helpful votes
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Wonderful
March 22, 2018

She is friendly and professional. She answered all my questions in a swift manner. I think she is a great representative of your company.

Date of experience: March 22, 2018
Florida
1 review
0 helpful votes
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Freelancer Support
March 22, 2018

A Freelancer.com support staff, Josie G. Was very helpful with my case. I'm thankful that I talked with such a generous helper. She was a great help.

Date of experience: March 22, 2018
India
1 review
0 helpful votes
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Best and helpful chat support
March 22, 2018

I got a great help for clearing my doubts. I want an answer for the required educational qualification for getting Blogger level1 certification. I got the answer for it within a short time.

Date of experience: March 21, 2018
Argentina
1 review
0 helpful votes
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Excelent Attention.
March 22, 2018

Just Great.
Overwhelming.
She is a pleasure to be talking with.
And has a great sense of judging.
And. Ha. Well... I noticed she is very smart too.
And a Nice Person.

Date of experience: March 21, 2018
Viet Nam
1 review
0 helpful votes
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Good support
March 22, 2018

She help me a lot for my incident charge and guide me very detail about my payment, transaction, she so good to support for everyone

Date of experience: March 21, 2018