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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

GB
1 review
1 helpful vote
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Payment problems
March 21, 2018

So far have had to spend more than the 10% commission for a project that I completed promptly and sufficiently. And now cannot withdraw the funds for another two weeks. It's rough for starter ups but I hope it can be good in the long run. There is also a SERIOUS lack of communication on the website

Date of experience: March 21, 2018
South Carolina
1 review
0 helpful votes
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Great
March 21, 2018

Kayla B. Was a pleasure to work with. I would love working with her for all my issues. She was very direct and to the point.

Date of experience: March 21, 2018
India
1 review
0 helpful votes
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He is so great. Your company has got the best persion. I am vey well satisified with is responds. Congrats freelancer for him to be in your company. I am very thankful to him... keep smiling

Date of experience: March 21, 2018
India
1 review
0 helpful votes
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So Helpful
March 21, 2018

Kayla B is very helpful. She understand my problem as I am a new on freelancer.
Hope fully I will get help in future too.

Date of experience: March 21, 2018
BA
1 review
0 helpful votes
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Payment regarding issues
March 21, 2018

Brian helped me very fast, he was quick and understood the problem that i explained, so he solved it like a boss, i would wish that there is more support team members like him, so that they can help us that have issues resolving our problems.

Date of experience: March 21, 2018
Lebanon
1 review
1 helpful vote
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Refunding an amount
March 21, 2018

A few weeks ago I subscribed for the one month free trial but the payment process did not follow through as it should.

As a result I contacted the support team and Ms. Josie was very helpful in making sure all went well.

Date of experience: March 21, 2018
Minnesota
1 review
0 helpful votes
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Really helpful
March 21, 2018

Mark was quick to process the refund reversal without even asking for help. I am yet to receive my refund but hopefully I get it soon.

Date of experience: March 20, 2018
New Jersey
1 review
0 helpful votes
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Went above and beyond to help me. Refunded me promptly and answered all my Questions. Great customer service

Date of experience: March 20, 2018
Indonesia
1 review
0 helpful votes
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Contest has been deleted
March 21, 2018

Very nice, good to reply, good service, not fast too.
But why this comment should be have 100 character?
Min just 50 character is enough I though :)

Date of experience: March 20, 2018
India
1 review
6 helpful votes
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Poor Customer support
March 22, 2018

I was wondering how is this possible every one is giving 5 star rating and doing ga ga about freelancer support whereas it is more almost a week no one has touched the ticket I opened.

Look like freelancer has hired some people who are writing these 5 stars:)

Coming to my point, it is about four weeks and issue is not resolved yet, FL is deducting 15% instead 5%. I dont want to be preferred freelancer anymore.

I am no longer part of preferred freelancer program since 2017, in 2018 for new projects I am being charged 15% instead 5%.

They took 3 weeks and resolved temporarily by doing some adjustments but billing with client is weekly hence every week I am being charged 15% for the last two week.

I have replied to ticket QKU-982-******* on March 13th. No one is interested in responding to my ticket despite the fact I contacted them again on IM chat, they said some one will respond you in 3-4 hours.

Sorry! Nothing happend.

Date of experience: March 20, 2018
Florida
4 reviews
8 helpful votes
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Another site that has low income paying jobs. If your a skilled freelancer with a top notch portfolio you should expect to take 15 / 20 very very low paying jobs with the hopes that you can rank up to get a better job should it maybe come along.

I have never seen a site charge as many fees as this site. I swear they make more money of the freelancers trying to rank up over the amount of jobs posted.

Date of experience: March 20, 2018
Pakistan
1 review
0 helpful votes
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Excellent
March 20, 2018

Josie G. Provide me excellent support.

Thanks Josie G and keep to support like this is future.
You have an extraordinary skills on customer support concerns.

Thanks Again

Date of experience: March 20, 2018
India
1 review
0 helpful votes
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Great support
March 20, 2018

Erwin C. Solve my problem team of freelancer support is great it is very help full for me
Thank you Freelancer

Date of experience: March 20, 2018
India
1 review
0 helpful votes
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Excellent service
March 20, 2018

The agent (Kayla B) supported in a good manner. I am happy and satisfied with her assistance. I was charged with professional membership fee unknowingly. My agent was able to refund the fee.

Date of experience: March 20, 2018
Pakistan
1 review
0 helpful votes
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Nice to chat with Kayla B.
March 20, 2018

Kalya B were my chat agent on freelancer she is very polite and helping person:)
She helped me in my credit card Authentication

Date of experience: March 20, 2018
Viet Nam
1 review
0 helpful votes
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Quick support
March 20, 2018

She is helpful and supportive. She helps me on editing the review rate for a freelancer. Thanks a lot Kimberly.

Date of experience: March 20, 2018
India
1 review
0 helpful votes
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Super fast
March 20, 2018

To the point and fast experience. I wanted to change the ratings to my freelancer. He sorted it out in a few minutes.

Date of experience: March 20, 2018
Egypt
1 review
0 helpful votes
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Thanks
March 20, 2018

You are amazing
She helped me wonderfully and she very friendly
Thank you very much for the previous conversation and i hope to keep in touch always

Date of experience: March 20, 2018
South Africa
1 review
0 helpful votes
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Kayla B is so helpful
March 22, 2018

She went out of her way to assist me. Kayla B is a very good Freelancer agent and you should promote her to become a manager. A+++

Date of experience: March 20, 2018
Kenya
1 review
0 helpful votes
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Review for Stephanie
March 22, 2018

Stephanie M. Was more than helpful. Prompt, and addressed my issues in an unbiased manner. She is the best.

Date of experience: March 20, 2018