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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The support executive Kyla B. Was very helpful and resolved the isuue. I appreciate the help she provided.
Freelancer team is really fast and responsive, they saw my problem and solved it. I am satisfied about it
Kayla B. Is professional, enthusiastic, very grateful.
Five start, five statrt
Why at least 100 characters limit?
Freelancer.com has very bad standards, too many fake projects posted each day, deduct fees on fake projects and automatically reverse the milestone with informing worker. After that their support staff do not want to listen anything!
She is doing a good job_fast response and politeness_thanks a lot for your service_but I dont understand why do you require 100 symbols feedback_sometime short review is enough if its positive.
Thank You so much Kayla For refund my money on freelancer.
Great Experience on Freelancer Platform.
Kyla B help me changed the feedback rating for freelance graphic designer. Also Kyla help me to find all payment history.
Thank you
Kayla was very knowledgeable. She took care of all my concerns and gave me the specific link I requested. Very helpful. Kudos to Layla.
Brenda was fantastic, very professional and helpful. She solved my issue in a very timely manner without any hassle.
Very easy process and a pleasure to work with. She even gave me extra info on a different question as well. Very happy
As a vfx artist, I rarely get exposed to scams or scam-like environments. I recently browsed freelancers.com to answer job ads. It works similar to Upworks, however it has a "craigslist vibe ". Meaning, you need to weed thru the scam artists that troll & monitor the site.
The other day I went on and left my page up for an hour. When I returned, I had 6 messages all offering me jobs. I wasn't paying close attention at first, so I clicked "Accept". I then noticed that ALL offerings were from 2 *******@snowgallery &@southgallery. When they sent me the job description, they gave a typical scam-like job. (I won't bore you with details) I then noticed a $-60.00 in commissions in my account on Freelancers.(They didn't take any money from me, however, its listed as "what I owe")
I have not hear back from Freelancers yet, but when I looked up the scam account so I can have a nice chat with him, :), freelancers closed the account and removed the $-60. Commissions.
So Newbies BEWARE of this site. Although it has honest people just wanting to have work done & provide services, you need to wade thru the scammers.
For me, it's not worth my time to deal with crap like this.
I welcome disputes about my finding.
First they explain to me that they have additional fee, then they didn't return to me my money as I request as you need to deposit it to proceed with project. And when I said I will go public they cancel my account! Be aware of this page!
Dani
Thnx for fast support on sunday, had big funds problem with guy on project *******, waiting reply from him about payment about 2 weeks
I WOULD DIE IN STRESS IF THEY WONT HELP ME OUT. I wanted a refund for my membership and they did it.
Nice to talk with Katie help me to solve my problems. Now my account is lifted by freelance.
Thank you so much
Perfect and very helpful, make my project done with perfect experience. I love free-lancer because of this..
I applied so many times for preferred badge on freelancer.com every time they says, i need to work on more reviews, when i get more reviews with 5 star ratings, now they say we cannot admit you because of some new reason which they cannot disclose, i mean wow. I believe the preferred team doing something wrong with the site, they do not responds, i dont know, but this is really not good way
Thank you for your support as my request was done. Helpful services and had no issue to contact the customer services
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.