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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Dispute Done Good
March 27, 2018

Josie G was helpful with my issue. Appreciate it. I accidentally pressed the Sponsor Bid button for one project and my credit card got charged. Good thing, they were able to reverse it.

Date of experience: March 27, 2018
India
1 review
0 helpful votes
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Great Assistance
March 27, 2018

The customer support agent, Erwin C. Was a great assistance. He understood my concern and solved it promptly.

Date of experience: March 27, 2018
Malaysia
1 review
0 helpful votes
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Quick & easy
March 27, 2018

Support was quick to solve my issue. The support person knew what needed to be corrected and did it in timely manner. I am a satisfied user. Thank you!

Date of experience: March 27, 2018
Hungary
1 review
0 helpful votes
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Very helpful customer service
March 27, 2018

Kayla B helped clear up all details about payment methods. She was incredibly helpful and very knowledgable about the system. Many thanks!

Date of experience: March 27, 2018
India
1 review
0 helpful votes
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Great support
March 27, 2018

He solved my query very soon and nicely. He did good job.
I'm new here and I was not able to reply to employer as he sent me message. But support explained me its not a message from employer. Its notification to employer that I bid on his project.

Date of experience: March 27, 2018
California
1 review
0 helpful votes
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Awesome service
March 27, 2018

Fast response and great follow up! Thank you Mark G for help verify my CC was not over charged by my mistake.

Date of experience: March 26, 2018
India
1 review
0 helpful votes
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Reg Dispute
March 26, 2018

It was Excellent. He helped me perfectly to resolve my issue.So I could able to solve the problem by his excellent explanation. Thanks a lot for him.

Date of experience: March 26, 2018
India
1 review
0 helpful votes
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Quick Responce
March 26, 2018

Ms, Brenda listened patiently to my tale of woes and provided a speedy resolution. Much appreciated. Made contacting customer service a pleasant experience

Date of experience: March 26, 2018
Nigeria
1 review
0 helpful votes
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Freelancer.com Support
March 26, 2018

Well the support was prompt, seamless and fun.
All I had to do was explain the issue to the support agent and then in a few minutes, she resolved the issue
Thanks once again Brenda.

Date of experience: March 26, 2018
Bulgaria
1 review
0 helpful votes
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Perfect Support
March 26, 2018

Keyla B. Was really kind and helpful. I asked my question and the answer comes immediately. Мy worries were removed. Thank you Keyla and all the best!

Date of experience: March 26, 2018
Egypt
1 review
0 helpful votes
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Good enough
March 26, 2018

Asked for several things and was answered properly and on time. (Have nothing to add but should continue to fill 100 digits)

Date of experience: March 26, 2018
Germany
1 review
0 helpful votes
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Refund for project fees
March 26, 2018

I accepted two projects of scams and got a refund for the project fees without questions ask. Thanks.

Date of experience: March 26, 2018
GB
1 review
0 helpful votes
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Enquiry about my fund withdrawal
March 26, 2018

She is the best I've dealt with since I've used freelancer customer service, very helpful

I've been getting unhelpful attitude on trying to get information about the destination of my fund widthrawal request

Date of experience: March 25, 2018
Indonesia
1 review
0 helpful votes
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She helped me figuring out about the payment methods. An employer asked me to create an account on Neteller.

Date of experience: March 25, 2018
Israel
1 review
0 helpful votes
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Amazing service
March 26, 2018

Thank you so much Kimberly for your patience, kindness and help! I really appreciate it. You were fantastic!

Date of experience: March 25, 2018
Brazil
1 review
0 helpful votes
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Exellent!
March 26, 2018

Best support i have this year! Thanks for the fast and objectives solutions. Exellent job. No have any error, great, great, great!

Date of experience: March 24, 2018
Greece
1 review
1 helpful vote
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Contest support help
March 26, 2018

Brenda from the support team of freelancer.com helped me a lot by asking my questions. I had a question which wasn't clarified by the site's faq and she provided the answer.

Date of experience: March 24, 2018
India
1 review
1 helpful vote
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Good work
March 25, 2018

He helped me quickly. I would love to converse with these kind of people. I hope next time i will get his as a support.

Date of experience: March 23, 2018
GB
1 review
0 helpful votes
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I'd taken up a trial of the professional membership but hadn't wanted to continue, Katie R. Was very helpful in getting the situation sorted and a refund quickly organised. I'm most grateful.

Date of experience: March 23, 2018
India
1 review
1 helpful vote
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Excellent
March 25, 2018

I was having a quick question and tried to chat with support person.
It was a very helpful discussion with Katie and she provided help immediately.
Thank you Katie.

Date of experience: March 23, 2018