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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Josie G was helpful with my issue. Appreciate it. I accidentally pressed the Sponsor Bid button for one project and my credit card got charged. Good thing, they were able to reverse it.
The customer support agent, Erwin C. Was a great assistance. He understood my concern and solved it promptly.
Support was quick to solve my issue. The support person knew what needed to be corrected and did it in timely manner. I am a satisfied user. Thank you!
Kayla B helped clear up all details about payment methods. She was incredibly helpful and very knowledgable about the system. Many thanks!
He solved my query very soon and nicely. He did good job.
I'm new here and I was not able to reply to employer as he sent me message. But support explained me its not a message from employer. Its notification to employer that I bid on his project.
Fast response and great follow up! Thank you Mark G for help verify my CC was not over charged by my mistake.
It was Excellent. He helped me perfectly to resolve my issue.So I could able to solve the problem by his excellent explanation. Thanks a lot for him.
Ms, Brenda listened patiently to my tale of woes and provided a speedy resolution. Much appreciated. Made contacting customer service a pleasant experience
Well the support was prompt, seamless and fun.
All I had to do was explain the issue to the support agent and then in a few minutes, she resolved the issue
Thanks once again Brenda.
Keyla B. Was really kind and helpful. I asked my question and the answer comes immediately. Мy worries were removed. Thank you Keyla and all the best!
Asked for several things and was answered properly and on time. (Have nothing to add but should continue to fill 100 digits)
I accepted two projects of scams and got a refund for the project fees without questions ask. Thanks.
She is the best I've dealt with since I've used freelancer customer service, very helpful
I've been getting unhelpful attitude on trying to get information about the destination of my fund widthrawal request
She helped me figuring out about the payment methods. An employer asked me to create an account on Neteller.
Thank you so much Kimberly for your patience, kindness and help! I really appreciate it. You were fantastic!
Brenda from the support team of freelancer.com helped me a lot by asking my questions. I had a question which wasn't clarified by the site's faq and she provided the answer.
I'd taken up a trial of the professional membership but hadn't wanted to continue, Katie R. Was very helpful in getting the situation sorted and a refund quickly organised. I'm most grateful.
I was having a quick question and tried to chat with support person.
It was a very helpful discussion with Katie and she provided help immediately.
Thank you Katie.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.