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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Pakistan
2 reviews
0 helpful votes
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Helpful
March 29, 2018

Josie g. Give the complete information which I want, and complete help me. Please hire more agents like this guy. Thanks NAEEM

Date of experience: March 29, 2018
Estonia
1 review
0 helpful votes
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Brenda was helpful
March 29, 2018

In just couple of minutes Brenda was able to give me accurate information about my ticket status. Thank you again Brenda, you are very professional.

Date of experience: March 28, 2018
Peru
1 review
0 helpful votes
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Buena atención
March 29, 2018

Tuve un problema con un proyecto, fui al Chat y una señorita me atendió muy bien, fue muy amable y atenta.

Date of experience: March 28, 2018
Thailand
1 review
0 helpful votes
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Best support
March 29, 2018

Freelancer have the best customer services compare to others. The support team very helpful. Cheers.

Date of experience: March 28, 2018
Romania
1 review
0 helpful votes
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Good
March 29, 2018

Very nice ~ easy now to understand some of my old problems about my copryright project and work Many thanks!

Date of experience: March 28, 2018
California
1 review
0 helpful votes
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Great representative and helps
March 29, 2018

I kept having issue of setting up my profile because I'm new here. Your Help Desk and Live Chat are great help for me to start working here at Freelancer. A much better experience compared to Upwork where I have been working for more than 10 years.

Date of experience: March 28, 2018
India
1 review
0 helpful votes
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Awesome
March 28, 2018

I Talked to Barry N. He was an awesome man very supportive, he addressed all my queries very patiently, goodluck to Barry and freelancer team for their support and help.
You are doing a good work and keep it up.

Date of experience: March 28, 2018
MD
1 review
0 helpful votes
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Thank you so much for your time and effort! It was nice to meet such a prepared and polite assistant that answered at my silly questions with patience and understanding! Very helpfull! THX again)

Date of experience: March 28, 2018
Bulgaria
1 review
0 helpful votes
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Very helpful
March 28, 2018

JOSIE was very helpful, very patient with me. He/she answered all my questions with very detailed explanation. I was given links where I can get more information about any concerns I have regarding the site and how it works. Very grateful and very satisfied with Josie. Thank you.

Date of experience: March 28, 2018
India
1 review
0 helpful votes
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Gonzalo V has helped me
March 28, 2018

I have one doubt in my project.
Gonzalo V has helped me. He is good to communicate.
He clarified my doubt clearly. Thank you very much.

Date of experience: March 28, 2018
Philippines
1 review
0 helpful votes
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Two thumbs up for promptness
March 28, 2018

I had concerns with my contest entries. As a first time user with Freelancer.com, I was very anxious on what to do. As soon as I had expressed my issue, Kayla B immediately acknowledged which made me feel that this person had understood well my situation. Without any further questioning, she said she will escalate my concern, after few minutes, she was able to take action and even offered to do the refund on my behalf. I felt relief and grateful for her promptness.

Review on Kayla B., Freelancer.com, Mar 28,2018.

Date of experience: March 28, 2018
Utah
1 review
0 helpful votes
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Kimberly R. Is awesome! A++++++++
March 28, 2018

So, i had used freelancer for 1 grant writing project, and so i was using the free membership. Somehow, than my membership got upgraded to the professional membership and started charging my paypal. Needless to say, kimberly r. Quickly addressed and fixed/refunded my account for the upgrade that i didn't use... because i don't know why i would have needed more than the free account because i only had one single project to submit... musta been one of them things that lets you do a free one month trial before it auto upgrades you to a higher paid plan... either way, kimberly r. Did a great job, and i am happy with the results. I will definately recommend this site to people that need writing projects done.

Date of experience: March 28, 2018
Australia
1 review
0 helpful votes
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PERFECT HELP
March 28, 2018

One word AWESOME! Katie was very helping and nice. I got through the situation i was stuck in and got through it. THANK YOU THANK YOU.

Date of experience: March 28, 2018
Czechia
1 review
0 helpful votes
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Freelancer support service is very helpful and nice.

Kayla B. Did great support while I asking some questions and problems.

Date of experience: March 28, 2018
India
1 review
0 helpful votes
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Chat with Charlotte B.
March 28, 2018

Charlotte was very precise and informative. The issued raised by me was solved to my complete satisfaction. Great chat.

Date of experience: March 28, 2018
VE
1 review
0 helpful votes
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Thanks you, Kayla B!
March 28, 2018

Easy to understand, very patient and a nice person. She understood very quick which was my problem, and told me what can I do to solve it.

Date of experience: March 27, 2018
Bangladesh
1 review
0 helpful votes
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I feel very happy with the Freelancer support team for their awesome support. Very easy and comfortable to chat with the Freelancer support team. Many thanks.

Date of experience: March 27, 2018
GB
1 review
0 helpful votes
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Quick, efficient and on point
March 27, 2018

Asking for support has been a very nice experience, I don't think it could have gone better. It was fast, it was what I needed, and there's been no bump down the road.

Date of experience: March 27, 2018
Italy
1 review
0 helpful votes
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Profile review
March 27, 2018

I had a question about how the profile reviews work. Ms. Josie G. Was very prompt and helpful. Thank you very much!

Date of experience: March 27, 2018
GB
1 review
0 helpful votes
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Refund
March 27, 2018

Had a refuned problem Kayla B. Was very helpful and quick to reslove the matter thumbs up a*
Thank you very much

Date of experience: March 27, 2018