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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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That was quite detailed and helpful. I really appreciate the quick response. However this box forcing people to type 100 words is a bit too much as I have nothing else to describe as my experience with this agent and yet I can not submit as it asks me to write 100 words minimum.
Rhian C. Has great communication skills and understanding of the issues. I am very much happy with the solution. Thank you so much.
Thank you Erwin C. For the help with my credit card for deposit refunding.
He is patient and always keep me updated during the process of refunding.
I was almost frustrated especially since I seemed to have issues with my app but it got resolved through a very informative process in no time. Kudos to Thomas T. Who worked the magic.
Best Team, Best Support Freelancer 5 / 5 stars all the way, I love to work on freelancer.com and get projects and good clients from there
Kimberly R. Was very helpful, patient, and friendly. I had some questions about using wire transfer in Nigeria and she answered them all, as well as gave a useful link to an article on the subject. Keep it up, Kim :)
Great highly recommend it thanks
They helped me when i thought it wont be possible
Highly recomend them
Thank you Katie for the help with my credit card
Now i can upload my art work for the projects and no need to wait till my contest to be done
Dear Support,
I would like to rate the experiences with Katie R, i rated her 5/5 because of her instant responses, Kind support, helpful
I Appreciate Thank you so much
I am very pleazsed, the agent answered all my questions and gave me help regarding a verbal abuse issue.
He cleared my all queries and i like the way he handled my queries and give appropriate solution. He have good communication skills as well.
Freelancer eliminates the limits to find the best candidates to get your work done in a well managed and protected way
Katie R. Helped me with all of my questions with a fast response. She was very quick in her response. 5 stars to Katie R., She is an asset to the company.
I am new to freelancer. I got one job. But Client stops communication with me. So, I asked suggestions. Josie G. Help me on that. That you Josie G.
I am very satisfied with Freelancer and all the aspects of the website. I am also very satisfied with the support center, it is very helpful and all the things that were not clear to me, with the help of the support center are clear now.
Thank you so much for the opportunity for work and helping me and a lot of other people.
I am very satisfied about Freelancer.com. I recommend it to everybody out there. Here's to many more of them in the future.
It was a good experience talking to customer support. Thank u so much for the same. I hope u help us again and when needed.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.