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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Charlotte was GREAT!
April 5, 2018

Charlotte did an amazing job. She offered all the solutions very fast and direct to the point as if she knew the issue already. I was worried and now she put my worries away. Thank you Charlotte. You are amazing customer support. Keep it up!

Date of experience: April 5, 2018
New Jersey
1 review
0 helpful votes
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Justice Served
April 5, 2018

I was scammed by someone on here who lied about what the project entailed and after I accepted the bid, the truth about the project came out. I was still charged the fee and Barry stepped up to the plate and made sure that justice was served. I give Barry a Medal of Honor for his service.

Date of experience: April 5, 2018
India
1 review
3 helpful votes
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Peoples are working hard and they are stealing money from them. Their charging rate is HIGHEST! Show some humanity to poor peoples works for few bucks. If you serve a project of $10, they will charge you $5. This is just like modern thief. Have a Peace, Show some HUMANITY Guys!

Date of experience: April 5, 2018
Michigan
1 review
0 helpful votes
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Awesome support
April 5, 2018

I had a simple issue, regarding a refund. They took care of it like a pro. Even when they didn't have to. No questions asked.

Appreciate the professionalism these guys/gals show.
I will be using them again more often

Date of experience: April 5, 2018
California
1 review
0 helpful votes
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Excellent Service
April 5, 2018

I had a real dillema going on and Kayla B was able to resolve my issue and concerns, I am very happy with your service here.

Date of experience: April 4, 2018
Colorado
1 review
0 helpful votes
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Antoinette, The Great!
April 4, 2018

Antoinette was very professional and very helpful regarding the matter that I contacted support regarding my issue. She is truly a brilliant asset to your organization. She has great people skills, and her writing reflects confidence and ease.

Date of experience: April 4, 2018
Cyprus
2 reviews
6 helpful votes
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Good Service
April 4, 2018

I was assisted by Josie G., I addressed my issue to her and she found an easy and fast way to solve my problem. Very gentle as well.

Date of experience: April 4, 2018
India
1 review
0 helpful votes
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Great!
April 4, 2018

Awesome,
Charlotte, answered my questions very well. He provided me all details. I'm happy with the support he provided

Date of experience: April 4, 2018
Turkiye
1 review
0 helpful votes
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Clear and friendly support
April 4, 2018

Josie was friendly and clear about support. Created ticket for further support thanks Josie for helping

Date of experience: April 4, 2018
New Zealand
1 review
0 helpful votes
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Good
April 4, 2018

Very good very good very goodvery goodvery goodvery goodvery goodvery good very good very good very good very good very good

Date of experience: April 4, 2018
Serbia
1 review
0 helpful votes
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Very fast and effective support
April 4, 2018

Very fast and effective support.
They are always there to provide accurate information.
Each recommendation.

Date of experience: April 4, 2018
India
1 review
0 helpful votes
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Josie was really patient and answered all concerns in a timely manner. Really appreciate the support provided.

Date of experience: April 4, 2018
Germany
1 review
0 helpful votes
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Very satisfied
April 4, 2018

Josie G. Provided me with quick help and was very friendly. We were able to track the source of the problem.

Date of experience: April 4, 2018
Denmark
1 review
1 helpful vote
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Great
April 4, 2018

Fast and efficient help from Josie G. No complaints. Don't really have 100 characters of things to say though...

Date of experience: April 4, 2018
India
1 review
1 helpful vote
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Great experience with Kayla, She understand the problem and resolve it.

Thanks Freelancer and Kayla
Have good time ahead

Date of experience: April 4, 2018
GB
1 review
0 helpful votes
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Very helpful in guiding me with what to do with a freelancer that didn't complete the project requested up to standard within the timeframe given.

Date of experience: April 4, 2018
California
1 review
1 helpful vote
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GREAT SERVICE
April 4, 2018

AMAZING SERVICE VERY MUCH PLEASED. THEY HELPED ME OUT A LOT. GREAT CUSTOMER SERVICE. WENT THROUGH MY TRANSACTIONS ONE BY ON AND GOT EVERYTHING STRAIGHTENED OUT FOR ME QUICKLY!

Date of experience: April 3, 2018
Virginia
1 review
0 helpful votes
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Excellent professional
April 3, 2018

Very attentive to all details. Creative and knowledgeable. Easy to communicate with. Will hire again. Highly recommended.

Date of experience: April 3, 2018
PS
1 review
0 helpful votes
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I face a problem in changing my currency from USD to EUR, so I asked her to change my payment currency and she helped me, she was very helpful and fantastic

Date of experience: April 3, 2018
Pakistan
1 review
0 helpful votes
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Great Support
April 3, 2018

I am highly convinced by the help given by the freelancer support. Always looks in-depth into issues

Date of experience: April 3, 2018