On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Charlotte did an amazing job. She offered all the solutions very fast and direct to the point as if she knew the issue already. I was worried and now she put my worries away. Thank you Charlotte. You are amazing customer support. Keep it up!
I was scammed by someone on here who lied about what the project entailed and after I accepted the bid, the truth about the project came out. I was still charged the fee and Barry stepped up to the plate and made sure that justice was served. I give Barry a Medal of Honor for his service.
Peoples are working hard and they are stealing money from them. Their charging rate is HIGHEST! Show some humanity to poor peoples works for few bucks. If you serve a project of $10, they will charge you $5. This is just like modern thief. Have a Peace, Show some HUMANITY Guys!
I had a simple issue, regarding a refund. They took care of it like a pro. Even when they didn't have to. No questions asked.
Appreciate the professionalism these guys/gals show.
I will be using them again more often
I had a real dillema going on and Kayla B was able to resolve my issue and concerns, I am very happy with your service here.
Antoinette was very professional and very helpful regarding the matter that I contacted support regarding my issue. She is truly a brilliant asset to your organization. She has great people skills, and her writing reflects confidence and ease.
I was assisted by Josie G., I addressed my issue to her and she found an easy and fast way to solve my problem. Very gentle as well.
Josie was friendly and clear about support. Created ticket for further support thanks Josie for helping
Very fast and effective support.
They are always there to provide accurate information.
Each recommendation.
Josie was really patient and answered all concerns in a timely manner. Really appreciate the support provided.
Josie G. Provided me with quick help and was very friendly. We were able to track the source of the problem.
Fast and efficient help from Josie G. No complaints. Don't really have 100 characters of things to say though...
Great experience with Kayla, She understand the problem and resolve it.
Thanks Freelancer and Kayla
Have good time ahead
Very helpful in guiding me with what to do with a freelancer that didn't complete the project requested up to standard within the timeframe given.
AMAZING SERVICE VERY MUCH PLEASED. THEY HELPED ME OUT A LOT. GREAT CUSTOMER SERVICE. WENT THROUGH MY TRANSACTIONS ONE BY ON AND GOT EVERYTHING STRAIGHTENED OUT FOR ME QUICKLY!
Very attentive to all details. Creative and knowledgeable. Easy to communicate with. Will hire again. Highly recommended.
I face a problem in changing my currency from USD to EUR, so I asked her to change my payment currency and she helped me, she was very helpful and fantastic
I am highly convinced by the help given by the freelancer support. Always looks in-depth into issues
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.