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FreelancerReviews 19,952

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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I got a query regarding to the authentication of card and the customer support team provided ultimate support as always.

Date of experience: April 8, 2018
VE
1 review
0 helpful votes
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Nice
April 9, 2018

Very good attention, explanations, and reasons. Very kind and attentive, thank you very much for your attention. Regards

Date of experience: April 8, 2018
India
1 review
0 helpful votes
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Good Help
April 9, 2018

Good help with given article about my problem. And my problem is solved by this agent. So thanks for this help to freelancer agent.

Date of experience: April 8, 2018
India
1 review
0 helpful votes
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The best service agent
April 9, 2018

Anastasia helped me instantly and is a very good listener. She was very efficient in helping me out.

Date of experience: April 8, 2018
GB
1 review
0 helpful votes
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Very quick and easy service
April 8, 2018

I managed to speak to someone very quickly and Brenda answered my questions immediately and clearly so was very helpful.

Date of experience: April 7, 2018
South Africa
1 review
0 helpful votes
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Brian is awesome
April 8, 2018

Thank you Brian. You really helped me. He was very Professional and really put me to ease with my experience.

Date of experience: April 7, 2018
1 review
1 helpful vote
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Good
April 8, 2018

The best help from katia jj
Good person and good help.
She helped me to get my fees.
She can do anything to help you well.
I think freelancer is the best for hel

Date of experience: April 7, 2018
Pakistan
1 review
0 helpful votes
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Excellent
April 8, 2018

It was of great help. Kayla B. Was my help agent and she really guide me from scratch. I had a query regarding my job and the chat section. Turned out to be a problem related to the freelancer policy. Had some client with illegal work. And i had no idea about the policies that are to be followed. Hoping to get some good clients and work in future. Thanks

Date of experience: April 6, 2018
Bangladesh
1 review
1 helpful vote
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Katie Is Very Good
April 8, 2018

She could give a lot of good suggestions
I feel very much like it
Thanks... Katie

She could give a lot of good suggestions
I feel very much like it
Thanks... Katie

Date of experience: April 6, 2018
GB
1 review
0 helpful votes
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Josie G
April 8, 2018

Straightforward help to use alternate means of verifying my credit card. Josie G got straight to the point.

Date of experience: April 6, 2018
Denmark
1 review
0 helpful votes
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Hello.
I met and chatted with Josie G - support team officer.
He is very kindly for my asking and i`m very glad to received friendly helping.
Really. Kindness and friendly & closely.
Thanks. Please appreciate him.
Thanks.

Date of experience: April 6, 2018
France
1 review
0 helpful votes
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Excellent
April 8, 2018

Save me and explain me very well where i can find the informations i needed for my accounting. Josie G. Is the best and help you very good and exmplain you very well all the process for your needs.

Date of experience: April 6, 2018
Jamaica
1 review
0 helpful votes
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Great customer service
April 8, 2018

Kayla B was patient in explaining and providing information on the charges I incurred and she was polite

Date of experience: April 6, 2018
India
1 review
0 helpful votes
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Support
April 8, 2018

Excellent agent who gave support quickly without delay. Thanks for the timely help.As a freelancer user the support which is provided by the portal is good

Date of experience: April 6, 2018
Nigeria
1 review
0 helpful votes
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Friendly Attendance
April 8, 2018

While, I contacted Kayla B. When I was tensed and s/he was so clam, friendly and professional enough to attend to me with First Class satisfaction.

Thanks Kayla, You deserve something better than 5 star, but that is all that is available. Keep up the good work

Date of experience: April 5, 2018
Singapore
1 review
1 helpful vote
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Best freelancer ever.
April 8, 2018

Google of Freelancer support. Had solution for all the problem. If she doesnot get promotion. I riot :). ...

Date of experience: April 5, 2018
Pakistan
1 review
0 helpful votes
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Excellent customer support
April 6, 2018

Excellent customer support, never thought of such superior customer support from freelancer.com.
I'm amazed

Date of experience: April 5, 2018
Turkiye
1 review
0 helpful votes
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Great support
April 5, 2018

Very professional and informative live support helped me with my options and explained well what i had to do.

Date of experience: April 5, 2018
Germany
1 review
0 helpful votes
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Very helpful
April 5, 2018

I forgot to cancel my membership before it goes to paid service. The reason was i did not use the service a month or so because i had found a job and was busy with that. But today i got an email stating a charge from my paypal account. And i instantly contact the Live Help assistant. And Charlotte fixed my request. Thank you

Date of experience: April 5, 2018
MD
1 review
0 helpful votes
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Good experience
April 5, 2018

Kayla B assisted me in solving a problem. Very professional, fast:)
He explained to me and did everything he needed

Date of experience: April 5, 2018