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FreelancerReviews 19,952

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

California
1 review
1 helpful vote
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I was surprised to see chat support available so late on the West Coast and not only that, the agent knew exactly how to address my issue and guided me every step of the way. Thank you again.

Date of experience: April 11, 2018
India
1 review
0 helpful votes
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Best
April 11, 2018

Totally satisfied with kemberly concern my issue and solve within an minute Thanks once again. Freelancer support is best for any type of issue.

Date of experience: April 11, 2018
India
1 review
0 helpful votes
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Thanks Katie R.
April 11, 2018

Thank you so much Katie R.! You provided a good support to me. The way you chat with the client, I really liked that.

Date of experience: April 11, 2018
Bangladesh
1 review
1 helpful vote
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Payment Issue
April 11, 2018

Well support. Very happy to get the support. I have never get this awesome support in my life. Great support from freelancer.

Date of experience: April 11, 2018
India
1 review
0 helpful votes
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Very helpful
April 11, 2018

All information we received very helpful. Very much co-operative. Thank you very. We will definitely follow this.

Date of experience: April 11, 2018
KR
1 review
0 helpful votes
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Good service.
April 11, 2018

Kayla B. Helped me a lot.

She was responsive and quick to act. It was a simple procedure dealing with her.

Date of experience: April 11, 2018
Philippines
1 review
0 helpful votes
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Amazing service
April 11, 2018

Stephanie M. Did a great job, such a big help. She answers all my questions. She was very confident in answering all my questions.

Date of experience: April 10, 2018
Malaysia
1 review
0 helpful votes
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Help me to solve my problem about Facebook. Nice Listener and Nice Suggestions. Thank you for helping me.

Date of experience: April 10, 2018
Pakistan
1 review
0 helpful votes
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Awesome Support By Kayla B
April 11, 2018

I really have very good experience of support and support agent name was Kayla B. I will like to discuss all my problems with Kayla B in future.

Date of experience: April 10, 2018
Egypt
1 review
0 helpful votes
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Gavin D. Took ownership to solve my problem,, he fight for it as if it is his own problem and his own money,, he showed a real professionalism,, real ownership spirit. I am really happy and satisfied that he solved my problem while other agents failed!. I really expect a real bright future for this person, i can tell this once i saw how much he was keen to solve the problem.

Again Thank you and finally i can sleep now

Date of experience: April 10, 2018
Romania
1 review
0 helpful votes
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Good
April 11, 2018

Helped me due to a system that forcly took my money from card.

Thank you!

100 characters limit $#*! u

Date of experience: April 10, 2018
Australia
1 review
0 helpful votes
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Excellen experince by Josie G
April 11, 2018

Did a quick and good job for my request of changing the star ratings for our coder. Can't get better than that. Thank you

Date of experience: April 10, 2018
India
1 review
0 helpful votes
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Awesome customer care
April 11, 2018

I really loved the way the Kayla B assisted me in my queries. She solved all my queries with utmost patience.

Date of experience: April 10, 2018
PS
1 review
0 helpful votes
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It was gr8 help and guidance by customer care executive Kayla B. She cleared all my points and queries very well and helped properly.

Date of experience: April 10, 2018
India
1 review
1 helpful vote
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I've very helpfull talked with Barry N

I managed to speak to Barry N very quickly and Barry N answered my questions immediately and clearly so was very helpful.

Date of experience: April 9, 2018
India
1 review
0 helpful votes
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Great help
April 10, 2018

Kayla had helped me alot, Thanks for his help, somehow my account got upgraded to premium version i requested him to cancel it immediately as one time courtesy he cancelled it

Date of experience: April 9, 2018
Brazil
1 review
0 helpful votes
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Great job
April 9, 2018

I had a good experience using the chat support. Stephanie M was kind and promptly offered a solution to my problem. I really appreciate her help.

Date of experience: April 8, 2018
Illinois
1 review
0 helpful votes
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Brenda
April 9, 2018

I had trouble withdrawing from my account. I got in touch with live support and at first I got Barry N. Who was no help and just told me to go erase my cookies. Then I tried customer support again and I got Brenda who was kind and worked with me until the problem was solved and my withdrawal request was submitted. Brenda rocks!

Date of experience: April 8, 2018
Pennsylvania
1 review
3 helpful votes
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I have had nothing but bad experiences on this site. I've done all the right things (according to their rules) and still have been scammed out of $2000 worth of work. If they are not scammers, they will only pay you pennies; which you are worth so much more! This site is absolutely horrible!

Date of experience: April 8, 2018
Pakistan
1 review
0 helpful votes
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Awesome service
April 9, 2018

Very helpful and premium service. Love. 100% satisfaction. Highly recommended. Love freelancer

Date of experience: April 8, 2018