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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I was surprised to see chat support available so late on the West Coast and not only that, the agent knew exactly how to address my issue and guided me every step of the way. Thank you again.
Thank you so much Katie R.! You provided a good support to me. The way you chat with the client, I really liked that.
Well support. Very happy to get the support. I have never get this awesome support in my life. Great support from freelancer.
All information we received very helpful. Very much co-operative. Thank you very. We will definitely follow this.
Kayla B. Helped me a lot.
She was responsive and quick to act. It was a simple procedure dealing with her.
Stephanie M. Did a great job, such a big help. She answers all my questions. She was very confident in answering all my questions.
Help me to solve my problem about Facebook. Nice Listener and Nice Suggestions. Thank you for helping me.
I really have very good experience of support and support agent name was Kayla B. I will like to discuss all my problems with Kayla B in future.
Gavin D. Took ownership to solve my problem,, he fight for it as if it is his own problem and his own money,, he showed a real professionalism,, real ownership spirit. I am really happy and satisfied that he solved my problem while other agents failed!. I really expect a real bright future for this person, i can tell this once i saw how much he was keen to solve the problem.
Again Thank you and finally i can sleep now
Did a quick and good job for my request of changing the star ratings for our coder. Can't get better than that. Thank you
I really loved the way the Kayla B assisted me in my queries. She solved all my queries with utmost patience.
It was gr8 help and guidance by customer care executive Kayla B. She cleared all my points and queries very well and helped properly.
I've very helpfull talked with Barry N
I managed to speak to Barry N very quickly and Barry N answered my questions immediately and clearly so was very helpful.
Kayla had helped me alot, Thanks for his help, somehow my account got upgraded to premium version i requested him to cancel it immediately as one time courtesy he cancelled it
I had trouble withdrawing from my account. I got in touch with live support and at first I got Barry N. Who was no help and just told me to go erase my cookies. Then I tried customer support again and I got Brenda who was kind and worked with me until the problem was solved and my withdrawal request was submitted. Brenda rocks!
I have had nothing but bad experiences on this site. I've done all the right things (according to their rules) and still have been scammed out of $2000 worth of work. If they are not scammers, they will only pay you pennies; which you are worth so much more! This site is absolutely horrible!
Very helpful and premium service. Love. 100% satisfaction. Highly recommended. Love freelancer
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.