On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am very pleased about the support from the care team
They helped me cancel a contest I created
I'm very happy
Please feel free
Kayla was able to answer all my questions and assist me very professionally. She also sent an email to the developer and explained the policies of site
She guides me exactly what i need. I liked her guidance. She is very humble. I think she is best one.
I am so happy with this agent thank you so much from heart. And god bless you.my Experience are good With Freelancer. I would like to preferred freelancer.
I needed some answers and this agent Kimberly did a nice job. She could do even better (I mean about to be kinder yet when she says hello or when she says goodbye), but it's part of growth. Well done, Kimberly.
Josie G. Helped me with my concerns with quick and to the point replies. She was able to understand my concerns.
Thank you again for the help.
I had an issue with reaching some freelancers whom I negotiated with, and Brian troubleshooted well and fast the issue. In addition I need some info about making milestone and stay safe, and Brian made things clearer. Thank you
Awesome support. Kayla B is a good and very fast he solve my problem immediately. Thanks Kayla B for your great support.
Gets the job done, great communication, understand your problem and give you good suggestions.
Excellent, fast response and clear communication, no need to explain much, she caught up the problem right away
Help was sufficient for me. Josie G. Has been good with the Chat session. Josie G. Has good communication skills
For freelancer is he web application that has good idea for freelance. Welldone! Nice Job you have done. You are a hard worker and honest person.
The issue should be resolved. May be Freelancer.com should be more supportive to the new freelancers looking for work initially. Like the steps and salient points before accepting any project
Josie G. Understood my problem and helped me with my funds.
Appreciate the support.
Also a contact number would be helpful.
I did several projects as a freelancer with them, but have to admit, that support sucks more and more, in case real action required. Actually, I have a case, that client cancelled project, although I supplied almost complete work. There was a milestone payment for completion, but I did not receive any payment. Obviously, employer can cancel a fixed price project any time, worth several 100$ dollars, take all deliveries, and the freelancer receives NADA. No freelancer user name supplied, as revenge most lkely from them.
I had an incorrect charge of project fee basis an incorrect project that was uploaded. I had a word with Customer chat representative Josie G. And she was really quick in resolving my query. I appreciate the quick response and wish Josie good luck! Thanks Josie.
Josie G helped me very clearly and i am fully satisfied regarding my problem as it is resolved by Josie G in a moment.
Thankyou so much Josie G
In the end, all is well. Everything worked out. It took 2 days and lots of difficult chats with an artist, but you did the right thing in the final analysis.
I like the Freelancer livechat service.
I want all livechat would work like Freelancer livechat.
Thank you very much.
After being scammed and my attempts at recuperating my earnings have pretty much fallen on deaf ears, I have closed my account.
What I got from Freelancer was a whole bunch of shoulda, woulda, coulda. It didn't matter that I played by the rules.
I had thought of keeping my account open, but it is obvious nothing good will ever come from this platform so I will no longer be wasting my time. Besides, there are better, more honest places to get work and be paid for your efforts.
Freelancer is a breeding ground for scammers and criminals. They have absolutely no system in place to protect freelancers / sellers from doing work and not getting paid. What's worse, their care factor for this is also a huge ZERO. Other freelance type sites insist on the buyer paying a deposit so at least you know you will get some of the money.
I followed their terms and conditions to the letter, checked the client was fully verified, including payment verified and even used their timing app, which was supposed to be completely secured. What they failed to mention is that the client can remove the project and vanish without paying you.
I reported the problem and was basically just told to stop working. NO KIDDING! Did they really think I would continue working after being ripped off? Subsequent inquiries have been ignored so the only conclusion you can come to is that they are either incompetent or just as corrupt as the scammers they allow to register.
Also, their Bid Quality Score system is a joke. If you don't bid often enough your score goes down, yet half the time the available jobs are obvious scams or the job is advertised at an insultingly low price. I wouldn't be surprised if Freelancer pays people to bid low just to undercut the rest of the bidders.
I'm keeping my account open a little while longer just to see if I get paid. After that I'm gone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Freelancing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members