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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Pleasant and personable
April 24, 2018

It was quick and fun. My questions were answered in a timely manner. She was right on the spot with her responses and knows how to laugh:-)

Date of experience: April 23, 2018
GB
1 review
0 helpful votes
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It was a smooth and hassle-free experience today with customer support service of freelancer.com. Kayla B was very patient with me and answered all the questions appropriately. My session with her had 4 problems / clarification and she patiently answered / resolved all.

Many thanks Kayla B.

Date of experience: April 23, 2018
India
1 review
1 helpful vote
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Client gave me this project 4 months ego

We agreed on work he told me he will

Give me admin panel and i will create xamrine app according to his database

And he also told its 4 to 4 screen app only

But after i accepted project he gave his server

And there is only 2 or 3 tables created

And he did not provided admin

Then he started give me work in parts he gave me 4 screens first

When i completed them he gave me another 4 screens

I told him its out of scope but because of accepting project i had to do that

I completed work in 1 months then he

Made changes in UI 5 times which i did

Then he release funds and gave me review

Suddenly after 1 month he raised complaint and told to freelancer i did not provided him source code (i sent him code on completion and he checked then release payment).

And gave additional doc to do changes in project and told do that points and he will take out complaints

He has given me 4 docs last month and now telling me about any final doc

He wants additional work in free of cost and he know freelancer.com always supports to client that's why he is doing this dishonesty.

He is trying to contact me directly and threatening me also but freelancer supporting him and locked my payments.

I did hard work to make this profile and they locked my profile for supporting them client for his illegal work

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2018
Turkiye
1 review
0 helpful votes
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Nail salon design
April 23, 2018

Thanks a lot for your kind help, This was the secont support request from your team. Both this and the previous request replied and solved rapidly.
Tks again and have good work. Regards from Istanbul

Date of experience: April 22, 2018
Germany
1 review
0 helpful votes
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Perfect assistance
April 23, 2018

Mark helped me out perfectly. The process went quick and without discussion and question. Great service, thank you!

Date of experience: April 21, 2018
Pakistan
1 review
0 helpful votes
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Feedback
April 23, 2018

It was really good experience to have a chat with your team member, Katie. Katie solved my problem and helped me with the good solution in minimum time. High appreciated.

Date of experience: April 21, 2018
India
2 reviews
0 helpful votes
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Confirmed help.
April 20, 2018

It was a great experience talking to Josie G. As the person was very helpful with me in regards to my problem.
And thoroughly understand the issue and resolved it.
Thank you once again.

Date of experience: April 20, 2018
VE
1 review
0 helpful votes
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Chat issue
April 20, 2018

I was thinking that the employer chat me, but the message was auto-response.
I am waiting now for a human chat from the employer to me. Then it will be possible to answer him.

Date of experience: April 20, 2018
Switzerland
1 review
0 helpful votes
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Awesome support
April 20, 2018

Quick reply and great problem solving. I had a payment issue which has been solved in few minutes. Katie has been very efficient.

Date of experience: April 20, 2018
New York
1 review
0 helpful votes
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Help in dispute
April 20, 2018

Support was very quick and helpful. We are very satisfied with it. In our current dispute we wanted a way to speed that process, but as Brian A. Pointed out, we cannot do anything that violate company policy, but directed us to better and more helpful way, by sending a letter to freelancer, who ignores our just arguments, to not ignore our dispute. I as Panevėžio mechatronikos centras representative, Thanking Brian A. For his support.

Date of experience: April 19, 2018
Texas
1 review
0 helpful votes
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Antoinette was great!
April 19, 2018

I spoke with Antoinette B. For questions I had about services available on the platform. She was very patient and answered all of my questions and provided links to helpful articles. I truly appreciate her help.

Date of experience: April 19, 2018
Washington
1 review
0 helpful votes
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Chat with Faye C
April 19, 2018

Extremely professional. All chat that were made with this support agent solved all my problems. I'm very happy when i see he/she appears in chat!

Date of experience: April 19, 2018
India
1 review
0 helpful votes
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Great solution
April 19, 2018

He was prompt and great for settling the issue and now it is all solved with mine and buyer satisfaction.

Date of experience: April 19, 2018
Germany
1 review
0 helpful votes
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Barry in Live Support provided answers to my questions and guidance I was looking for. Professional straight forward help, efficient and friendly. Good to know for the future, and nice to have.

Date of experience: April 19, 2018
Ankit S.
India
1 review
0 helpful votes
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Helpful and suggested steps
April 19, 2018

Kimberly understood my issue and not only offered a free upgrade but also pointed out why I might not get so many people interested in the contest and thus I reduced the description as at times people do not tend to read lengthy description.

Date of experience: April 19, 2018
GB
1 review
0 helpful votes
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Good
April 19, 2018

Straightforward and quick replying Also no long waiting list to chat to an agent! First time using freelance but probably the best Ive used so far

Date of experience: April 19, 2018
Australia
1 review
0 helpful votes
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Support
April 19, 2018

I received to the point assistance from Kayla B. Kayla took time to explain the process needed to hire a freelance.

Date of experience: April 19, 2018
Mexico
1 review
0 helpful votes
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SHE IS MY HERO
April 19, 2018

I had made a mistake of giving a click where it should not and I had lost $ 5 but the agent (Miss Heroine) returned everything to normal, I could not thank her as she should, by mistake I clicked on the survey, I hope that she read this or one of her supervisors, for people like her I LOVE A FREELANCER. I hope she has a good salary :p she deserves it

Date of experience: April 19, 2018
Nigeria
1 review
0 helpful votes
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I contacted this support team and was very satisfied with the answers given to me by a representative named Josie. G, This rep was thorough with my questions, then after l was really relieved, Thanks, I'm greatful.

Date of experience: April 19, 2018
Spain
1 review
0 helpful votes
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Very nice support
April 19, 2018

It was nice chatting to Barry he was very patient and he tried to get a solution to my problem. Thank you for your help!

Date of experience: April 19, 2018