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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
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As with everything, there is the good, the bad, and the ugly in customer rep. I have had my bad, worse, and terrible customer service agent.

Erwin -- from Freelancer, fixed my problem, my issue. A professional customer oriented individual that understood what I was looking for.

A pleasure to work with, I hope Freelance recognizes such individuals.

Thanks!

Date of experience: April 25, 2018
Philippines
1 review
0 helpful votes
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Thank you, Josie G.
April 25, 2018

It was really confusing for me since it was my first time to get a refund and withdraw money. Josie G. Took her time to explain it to me clearly. Awesome support.

Date of experience: April 25, 2018
California
1 review
1 helpful vote
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Live Chat was helpfiul.
April 25, 2018

Kayla on Live Chat was very helpful. I very much appreciate her help. She resolved the matter I was inquiring about. Thank you. :)

Date of experience: April 25, 2018
Hong Kong
1 review
1 helpful vote
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Reported case and will follow up
April 25, 2018

Glad to hear the reported case will be follow up. Please do kill off the owner who tries make bidders to pay before they get the job, this is not making any sense and rip off.

Date of experience: April 25, 2018
Bangladesh
1 review
0 helpful votes
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Grate supports
April 25, 2018

I love you so much for support, I hope you have good connected.
Good job for Freelancer.com, best of luck every time and every day. Thanks

Date of experience: April 25, 2018
India
1 review
0 helpful votes
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Its so wonderful quick service
April 25, 2018

I can get solution and advice for my matter withing five second. Really wonderful service. No time wasting.

Date of experience: April 25, 2018
Italy
1 review
1 helpful vote
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Fake project and bids concerns
April 25, 2018

I contacted desk support and talked to Kayla B. She was very helpful in explaining how bids work and helping out with a fake project I was assigned recently. It's very annoying to know that someone can post a fake project and hire a freelancer, who will be charged a fee and then waste a lot of time trying to understand what happened. I think people should be able to post a project only if they have verified payment methods and deposited money.

Date of experience: April 25, 2018
Austria
1 review
0 helpful votes
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Dispute support
April 25, 2018

Kayla provided me with a very good and extensive support for my dispute problem related to a neglectful freelancer

Date of experience: April 25, 2018
Indonesia
1 review
0 helpful votes
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Problem with employer
April 25, 2018

Explain everything clearly, easy to understand, finalizing the rules of how to use the feature and give the best solution

Date of experience: April 25, 2018
Philippines
1 review
0 helpful votes
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100% help from Josie G.
April 25, 2018

Great help with my concern about my employer. Refunded my balance as my employer broke the terms and conditions of freelancer and even gave a compensation. So kind and generous! I can return my loss atleast. :) thanks! Nice agent and very helpful!

Date of experience: April 25, 2018
Vermont
1 review
1 helpful vote
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Site Assistance
April 25, 2018

Kayla B. Was very helpful and assisted with a milestone payment question I had. I will def. Be using Freelancer.com again!

Date of experience: April 24, 2018
GB
1 review
1 helpful vote
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Fantastic service!
April 25, 2018

Kayla B helped me with my issue and was very pleasant, polite and extremely helpful. Above and beyond service

Date of experience: April 24, 2018
India
1 review
0 helpful votes
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Issues with Membership upgrade
April 24, 2018

The additional bids were not added, thanks to the representative Kayla B, the Issue got resolved in no time.
5 Stars to Kayla B.
Keep it up...

Date of experience: April 24, 2018
Egypt
1 review
0 helpful votes
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Very Helpful
April 24, 2018

He is a helpful and serious and useful
Help me understand my problem
He give me a solution to this problem

Date of experience: April 24, 2018
Bangladesh
1 review
0 helpful votes
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Withdraw Issue
April 24, 2018

It was a helpful communication with Josie G was quite polite all over the conversation. Freelancer need these kind of people to more improvement in future.

Date of experience: April 24, 2018
Spain
1 review
0 helpful votes
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SUPPORT
April 24, 2018

JOSIE G - HELPED ME IN THE CHAT SUPPORT, IT WAS QUICK AND EASY. DIDNT HAVE TO WAIT TO LONG AND I RESOLVED MY QUERY

Date of experience: April 24, 2018
Indonesia
1 review
0 helpful votes
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Appreciate for Josie G.
April 24, 2018

Josie G. On Freelancer.com was give a very helpful solution for me! Freelancer.com support are always the best.

Date of experience: April 24, 2018
Turkiye
1 review
0 helpful votes
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Great Support!
April 24, 2018

The agent helped a lot and did not hesitate to assist in every bit of second. Great Communication, Great Support.

Date of experience: April 24, 2018
Viet Nam
1 review
0 helpful votes
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Great reactivity
April 24, 2018

Very nice customer support experience with Kayla B. She answered quickly to all my questions. Thanks

Date of experience: April 24, 2018
India
1 review
0 helpful votes
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Milestone support
April 24, 2018

Kayla B. Gave well support to me and milestone related issue was fixed at the moment right now without no doubt.

Date of experience: April 23, 2018