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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I asked for a refund as I did not realize that I got signed up for a plus membership. Josie was very helpful and friendly! He solved the whole problem for me. The process was quick and easy.
Kayla B. Was extremely helpful and addressed my problem professionally with patience. She solved my concerns and truly understood how serious the problem was to me. Her efforts have caused an 18 day period of withdrawal to be shortened to 2-3 days. Unforgettable!
Thanks so much, Kayla!
My first ever interaction with Support was awesome. Katie R was very effective. I loved it. I hope this can be replicated in all other queries by other freelancers
Ms. Katie R. Is very fast and patience regarding my questions.
In my future encounter I hope all of the personnel is well-behaved like her.
Keep it up, you are doing a good job.
Brain A. Was one of the best support in FREELANCER website really he is the best i have more than experience and was very miserable but he was the best thx very much for him and wish more good work
Thanks a lot, the way he handled my request was awesome.
This kind of support drives employers to create their project in freelancer.
I have got good experience regarding my concerns in identification verification, and I got good support for the team.
One of agent from freelancer Amanda Clements is a really help me alto. I must say he response is just an awesome.
I refer a client but i did used a wrong link but Amanda is one who not only help me but also refund me fee of current project but also help me to add $20 refer amount.
To be honest, i were not expecting this but I am really suprise with his help and support.
I should recommend freelancer to everyone.
Thanks.
Thanks for your help.
I am very good for me all processing and will get help again in the future.
Very good help.
Thanks again
I have spoken with JOSIE. G and had a pleasant experience.
Josie solved my problem.
Love Freelancer BACK END SUPPORT TEAM
Josie was awesome and helped me to sort out an issue I had that was bothering me & giving me a headache so thank you for helping me out
Professional and technically aware of her task and willing to help. Not another typical assistance from a cust/techsupport thank I appreciate your help and willingness to help thank you very much again
He is a good supporter of me. He is a awosome Supporter. I dont understanded the content, but he was explain me again and again. I am very happy to chatting with his. Thank you so much
It was very easy to pinpoint the issue and solve the problem quickly! Very satisfied with my experience.
Solved my problem. Thank you.
"Hello,
On April 26, I was going to create a project for Aizhamal D. (@adjanibekova). We agreed at 30 dollars. But I didn't notice where to set the price. As a result, I created a project of 250 dollars, which caused Aizhamal D. Was charged 35 dollars and I was charged 4.6 dollars, as project fee. The project ID is Project ID: *******. It was a mistake. Please kindly return the funds to our credit cards. Thank you very much. I will create a right one after that.
Regards."
I had a fast and clear response from Kayla B for my questions about past disputes. Thanks for the assistance.
Fast accurate reliable fast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliable
I did a wrong deposit and the team solved the problem in 5 minutes, making the amount to go back to my paypal account.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.