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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Hong Kong
1 review
0 helpful votes
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Josie was great
May 1, 2018

I asked for a refund as I did not realize that I got signed up for a plus membership. Josie was very helpful and friendly! He solved the whole problem for me. The process was quick and easy.

Date of experience: April 30, 2018
Pakistan
1 review
0 helpful votes
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Kayla B. Was extremely helpful and addressed my problem professionally with patience. She solved my concerns and truly understood how serious the problem was to me. Her efforts have caused an 18 day period of withdrawal to be shortened to 2-3 days. Unforgettable!

Thanks so much, Kayla!

Date of experience: April 30, 2018
Kenya
1 review
0 helpful votes
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Thank you for the assisitance
May 1, 2018

My first ever interaction with Support was awesome. Katie R was very effective. I loved it. I hope this can be replicated in all other queries by other freelancers

Date of experience: April 29, 2018
Philippines
1 review
0 helpful votes
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Ms. Katie R. Is very fast and patience regarding my questions.
In my future encounter I hope all of the personnel is well-behaved like her.
Keep it up, you are doing a good job.

Date of experience: April 28, 2018
Egypt
1 review
0 helpful votes
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Really helpful
April 30, 2018

Brain A. Was one of the best support in FREELANCER website really he is the best i have more than experience and was very miserable but he was the best thx very much for him and wish more good work

Date of experience: April 28, 2018
India
1 review
0 helpful votes
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Thanks a lot, the way he handled my request was awesome.
This kind of support drives employers to create their project in freelancer.

Date of experience: April 27, 2018
Ethiopia
1 review
0 helpful votes
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Identification verification
April 30, 2018

I have got good experience regarding my concerns in identification verification, and I got good support for the team.

Date of experience: April 27, 2018
Pakistan
1 review
0 helpful votes
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Great Help and Awesome Support
April 29, 2018

One of agent from freelancer Amanda Clements is a really help me alto. I must say he response is just an awesome.

I refer a client but i did used a wrong link but Amanda is one who not only help me but also refund me fee of current project but also help me to add $20 refer amount.

To be honest, i were not expecting this but I am really suprise with his help and support.

I should recommend freelancer to everyone.

Thanks.

Date of experience: April 27, 2018
PS
1 review
0 helpful votes
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Thanks
April 29, 2018

Thanks to Katie to help me :) and the clean answers that give to me, thank you again and the website freelancer :)

Date of experience: April 27, 2018
New York
1 review
0 helpful votes
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Very good help
April 27, 2018

Thanks for your help.
I am very good for me all processing and will get help again in the future.
Very good help.
Thanks again

Date of experience: April 27, 2018
GB
1 review
0 helpful votes
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Inquiry
April 27, 2018

Very good and quick. The responder was very professional and polite and responded to all my queries. That's all I have to say. Thank you

Date of experience: April 27, 2018
India
1 review
0 helpful votes
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BEST EVER SUPPORT
April 27, 2018

I have spoken with JOSIE. G and had a pleasant experience.

Josie solved my problem.

Love Freelancer BACK END SUPPORT TEAM

Date of experience: April 27, 2018
Australia
1 review
0 helpful votes
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Quick & Efficient
April 27, 2018

Josie was awesome and helped me to sort out an issue I had that was bothering me & giving me a headache so thank you for helping me out

Date of experience: April 27, 2018
Saudi Arabia
1 review
0 helpful votes
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KATIE's Review
April 27, 2018

Professional and technically aware of her task and willing to help. Not another typical assistance from a cust/techsupport thank I appreciate your help and willingness to help thank you very much again

Date of experience: April 27, 2018
Bangladesh
1 review
0 helpful votes
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Excellent Support
April 27, 2018

He is a good supporter of me. He is a awosome Supporter. I dont understanded the content, but he was explain me again and again. I am very happy to chatting with his. Thank you so much

Date of experience: April 26, 2018
New York
1 review
0 helpful votes
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Quick and Easy Support
April 27, 2018

It was very easy to pinpoint the issue and solve the problem quickly! Very satisfied with my experience.

Date of experience: April 26, 2018
Hong Kong
1 review
1 helpful vote
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Review for Josie G.: five stars
April 27, 2018

Solved my problem. Thank you.
"Hello,
On April 26, I was going to create a project for Aizhamal D. (@adjanibekova). We agreed at 30 dollars. But I didn't notice where to set the price. As a result, I created a project of 250 dollars, which caused Aizhamal D. Was charged 35 dollars and I was charged 4.6 dollars, as project fee. The project ID is Project ID: *******. It was a mistake. Please kindly return the funds to our credit cards. Thank you very much. I will create a right one after that.
Regards."

Date of experience: April 26, 2018
Turkiye
1 review
0 helpful votes
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Good assistance
April 27, 2018

I had a fast and clear response from Kayla B for my questions about past disputes. Thanks for the assistance.

Date of experience: April 26, 2018
GB
1 review
0 helpful votes
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Faye C is the best
April 27, 2018

Fast accurate reliable fast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliable

Date of experience: April 25, 2018
Brazil
1 review
0 helpful votes
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Most efficient support team
April 27, 2018

I did a wrong deposit and the team solved the problem in 5 minutes, making the amount to go back to my paypal account.

Date of experience: April 25, 2018