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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Nothing to say about her. She is just awesome. Free, open mind, cute, very friendly i really like her. Hope i meet with her again
Freelancer.com is the best for freelancing.
Esp, Katie(staff of site) is nice girl. She is very kind and clear in communication.
I put many time and effort to solve my problem
Regards
She was very helpful and stayed on the chat with me until i fully understand how to use free lancer.
It was a nice experience to chat with Freelance customer care. Kimberly provided me a great support. Thank you so much, Kimberly.
Thanks!
CoolDesignr
Really appreciate the efforts of your support team.
I once thought to leave the freelancer but now i am not gonna do that because you guys are always at help and what a customer or user wants i the same.
Piece of $#*! website with piece of $#*! costumer support. A total scam. Not recommended at all. Piece of $#*! website with piece of $#*! costumer support. A total scam. Not recommended at all. Piece of $#*! website with piece of $#*! costumer support. A total scam. Not recommended at all.
Needed a refund from freelancer.com. Was helped by josie g. I had to argue a bit, but ultimately they helped me with my problem in a fair way. Thanks
Freida understood my query immediately and worked quickly to help me. She communicated quickly and clearly and within minutes my problem had been resolved.
Thank you Freida and freelancer.com
Kayla B is professional and helpful. He understood my problem and did everything possible he could.
Freelancer support is helpful because of people like Kayla B.
I had some problems regarding freelancer portal, Kayla B. Solved it very spontaneously... I liked the service.
Thanks
I chatted with kayla b about an "employer" whos account had been deleted after i accepted a posting from them. She advised me on certain terms and conditions of the website that i was not aware of and also gave me suggestions on how to refrain from falling victim to a fraudulent employer. I was very grateful she refunded the acceptance fee and appreciated she overlooked my ignorance with trying to accept my first project. Kayla b was knowledgeable and quick with her responses while at all times being very patient and courteous. I only wish every time i have had to or will have to contact customer support in any aspect of my life that the agent is a pleasant, supportive and helpful as kayla! Give her a raise freelancer... she deserves it!
Great willing to help! Responded to my doubt within seconds and went ahead and made a little research just to be sure. Gladly appreciated it.
I was trying to create a milestone for my freelancer and I was having a issue when I tried to pay. The support was really fast and solved my problem.
Proffesonal logo desigener 1 years my experience i am very happy join the freelancer logo desigener I enjoy doing freelancer work
Stephanie M. Helped me understand freelancer services better and shared very good advice.
I think this kind of support is better than any hosting support which you pay much more for their services.
Thank you Stephanie, you're doing a great job!
Kayla. B was helpful in existing me leave reviews for my freelancer. As there were some technical issues as that time to leave a review expired - for two projects. She dealt with the situation very quickly. Thanks:-)
Great man very cooperative understand reason what want any solve any way i will be very thanks full to you Mr Barry N. Allah give you success any way. Again thanks
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.