business logo of Freelancer

FreelancerReviews 19,955

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
Follow Jerry L.
Unfollow Jerry L.
Share Review
Report Review

Fast
May 7, 2018

Very good service. Very responsive and was very helpful and stayed on the chat until the issue was solved. Two thumbs up!

Date of experience: May 6, 2018
Philippines
1 review
0 helpful votes
Follow Ernie C.
Unfollow Ernie C.
Share Review
Report Review

A breeze
May 7, 2018

Support was very fast and professional, as always. I have contacted support many times and it has always been very good. Thank you.

Date of experience: May 4, 2018
Pakistan
1 review
0 helpful votes
Follow shamim r.
Unfollow shamim r.
Share Review
Report Review

Nothing to say about her. She is just awesome. Free, open mind, cute, very friendly i really like her. Hope i meet with her again

Date of experience: May 3, 2018
Virginia
1 review
0 helpful votes
Follow JIN D.
Unfollow JIN D.
Share Review
Report Review

All is good
May 4, 2018

Freelancer.com is the best for freelancing.
Esp, Katie(staff of site) is nice girl. She is very kind and clear in communication.
I put many time and effort to solve my problem
Regards

Date of experience: May 3, 2018
Canada
1 review
0 helpful votes
Follow Ajay S.
Unfollow Ajay S.
Share Review
Report Review

Very helpful
May 4, 2018

She was very helpful and stayed on the chat with me until i fully understand how to use free lancer.

Date of experience: May 2, 2018
India
1 review
1 helpful vote
Follow Ranjan P.
Unfollow Ranjan P.
Share Review
Report Review

Great Customer Care
May 3, 2018

It was a nice experience to chat with Freelance customer care. Kimberly provided me a great support. Thank you so much, Kimberly.

Thanks!
CoolDesignr

Date of experience: May 2, 2018
India
1 review
0 helpful votes
Follow Anuj T.
Unfollow Anuj T.
Share Review
Report Review

Best experience.
May 3, 2018

Really appreciate the efforts of your support team.
I once thought to leave the freelancer but now i am not gonna do that because you guys are always at help and what a customer or user wants i the same.

Date of experience: May 2, 2018
Portugal
1 review
4 helpful votes
Follow jammer j.
Unfollow jammer j.
Share Review
Report Review

Scam
May 4, 2018

Piece of $#*! website with piece of $#*! costumer support. A total scam. Not recommended at all. Piece of $#*! website with piece of $#*! costumer support. A total scam. Not recommended at all. Piece of $#*! website with piece of $#*! costumer support. A total scam. Not recommended at all.

Date of experience: May 2, 2018
Bangladesh
1 review
0 helpful votes
Follow Sarajit B.
Unfollow Sarajit B.
Share Review
Report Review

Hi, I talked to support and he was Josie G., he provided me the link to provide feedback, he was very helpful and resolved my problem. Thanks a lot.

Date of experience: May 2, 2018
Mexico
1 review
0 helpful votes
Follow Robert W.
Unfollow Robert W.
Share Review
Report Review

Refund problem
May 3, 2018

Needed a refund from freelancer.com. Was helped by josie g. I had to argue a bit, but ultimately they helped me with my problem in a fair way. Thanks

Date of experience: May 2, 2018
Australia
1 review
0 helpful votes
Follow Tracey Y.
Unfollow Tracey Y.
Share Review
Report Review

Freida was awesome
May 1, 2018

Freida understood my query immediately and worked quickly to help me. She communicated quickly and clearly and within minutes my problem had been resolved.
Thank you Freida and freelancer.com

Date of experience: May 1, 2018
Pakistan
1 review
0 helpful votes
Follow Daniyal N.
Unfollow Daniyal N.
Share Review
Report Review

Kayla B Review
May 1, 2018

Kayla B is professional and helpful. He understood my problem and did everything possible he could.
Freelancer support is helpful because of people like Kayla B.

Date of experience: May 1, 2018
India
1 review
0 helpful votes
Follow Shubham M.
Unfollow Shubham M.
Share Review
Report Review

I had some problems regarding freelancer portal, Kayla B. Solved it very spontaneously... I liked the service.

Thanks

Date of experience: May 1, 2018
Kentucky
1 review
0 helpful votes
Follow Terri L.
Unfollow Terri L.
Share Review
Report Review

Support from kayla b
May 1, 2018

I chatted with kayla b about an "employer" whos account had been deleted after i accepted a posting from them. She advised me on certain terms and conditions of the website that i was not aware of and also gave me suggestions on how to refrain from falling victim to a fraudulent employer. I was very grateful she refunded the acceptance fee and appreciated she overlooked my ignorance with trying to accept my first project. Kayla b was knowledgeable and quick with her responses while at all times being very patient and courteous. I only wish every time i have had to or will have to contact customer support in any aspect of my life that the agent is a pleasant, supportive and helpful as kayla! Give her a raise freelancer... she deserves it!

Date of experience: May 1, 2018
Italy
1 review
0 helpful votes
Follow Sante C.
Unfollow Sante C.
Share Review
Report Review

Erwin is great!
May 1, 2018

Great willing to help! Responded to my doubt within seconds and went ahead and made a little research just to be sure. Gladly appreciated it.

Date of experience: May 1, 2018
Brazil
1 review
1 helpful vote
Follow alan m.
Unfollow alan m.
Share Review
Report Review

Really helpful and fast
May 1, 2018

I was trying to create a milestone for my freelancer and I was having a issue when I tried to pay. The support was really fast and solved my problem.

Date of experience: April 30, 2018
Bangladesh
1 review
1 helpful vote
Follow masidul h.
Unfollow masidul h.
Share Review
Report Review

Exelent
May 1, 2018

Proffesonal logo desigener 1 years my experience i am very happy join the freelancer logo desigener I enjoy doing freelancer work

Date of experience: April 30, 2018
Romania
1 review
0 helpful votes
Follow Iulian M.
Unfollow Iulian M.
Share Review
Report Review

Supporting people in need
May 1, 2018

Stephanie M. Helped me understand freelancer services better and shared very good advice.
I think this kind of support is better than any hosting support which you pay much more for their services.

Thank you Stephanie, you're doing a great job!

Date of experience: April 30, 2018
GB
1 review
1 helpful vote
Follow Warren G.
Unfollow Warren G.
Share Review
Report Review

Sorted!
May 1, 2018

Kayla. B was helpful in existing me leave reviews for my freelancer. As there were some technical issues as that time to leave a review expired - for two projects. She dealt with the situation very quickly. Thanks:-)

Date of experience: April 30, 2018
Pakistan
1 review
0 helpful votes
Follow Matloob u.
Unfollow Matloob u.
Share Review
Report Review

Great man very cooperative understand reason what want any solve any way i will be very thanks full to you Mr Barry N. Allah give you success any way. Again thanks

Date of experience: April 30, 2018