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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Kayla B he help me a lot with all the details and issues that i had.
He took the best measures for both sides.
Thank you for helping
They help me very well and I got news every time.
I will often depends on the team and keep going on business in Freelancer.
Thanks you very much.
I had some questions for my account which were resolved in a very small amount of time. Very communicative and courteous.
She helped me and i really got big support. It was great Support given by Brenda. I will work hard to make freelancer better place to work.
Josie G has been very helpful. He helped me with my issue and came to fast solutions he even gave me the Ticket ID which I could follow up in case of any issue
Joise G. è stato molto gentile e rapido nel rispondere al mio quesito e risolvermi il problema.
Molto consigliato e sempre disponibili.
He helped me with closing down my contest and responded quickly. He understood what I wanted to happen and was very helpful.
I encountered a problem in using Freelancer, and Eileen explained to me, and helped me. She's really nice. Thanks
Great support, hassle free. I got my refund. For a project fee, which was closed immediately after the getting it.
I was proactively contacted by support regarding an extra deposit i had made by mistake. Support offered and issued refund and i initially just considered it money i wouldnt get back
Ms. Eula, was very helpful. And quick to resolve the issue. Thank you mam for your help. I am great full for freelancer.com team for all their support. Thank you. 5 Stars.
I have asked for a help cause I faced a problem with my payment method. One of your employee named Brenda she was a great assistant. Thank you for her and you all.
Josie G. Was very helpful and resolved my problem for me. However, Freelancer is NOT USER FRIENDLY and the whole experience has been very frustrating...
I had Payment issue, Brenda A. Did a great job to resolve that, I am happy with the Freelancer chat support so far.
Thanks for your great service!
I'm very glad that, Josie have solved my problem very professional and quickly. Thanks for your help.
Joise G is really help full, i got my problem solved, thanks again for helping me, the live support is great, should keep up the good work, Josie G understand what the customer needs and provide the correct answer
Thanks for such a nice support, i found the solution which i was finding. Once again thanx for the support.
Good...
Very recommended for freelancer in this world
The service from freelancer.com is very good
Every hour always have project and a new contest that we can follow
From beginner to professional class is here
Note:
Help the freelancer.com party to be more strict in the act
Because several times I see the designer here do copying and not the original design
It happens often and is done with the same person
Very kind and correct support as always.
I am appreciated to help from support team.
Thank you.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.