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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Belgium
1 review
6 helpful votes
Follow alex C.
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This site is a joke: Here is why:

- So many fees,
- So many pop-up buttons to trick you to pay more,
- Many fake projects,
- Customer support reply is like a machine, copy and paste template to reply just like how people bid the job.
- I lost money because of you.

How I lost money?
- I accepted a project, paid the fee, the client turned out is fake, disappeared, happened so many times.
- Accepted a project, paid the fee first, work hard, client release the milestone, but the money goes back to client, then freelancer.com will tell you that you must pay the funds into your Account. If you do not do so, we may suspend, limit or cancel your account, or take action against you to recover those funds? What a joke, you work hard, and lose money. And you got punished instead of fake client!

Stay away from this crap site, UpWork is 10 times better.
You are welcome!

Date of experience: May 16, 2018
Zimbabwe
1 review
0 helpful votes
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Amazing Kayla support
May 16, 2018

Kayla has served me twice now and she's great, really explains things clearly. I am new to freelancer so it's a little confusing at first

Date of experience: May 16, 2018
Arizona
1 review
0 helpful votes
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Excellent Assistance
May 16, 2018

An excellent assistance from Kayla in chat OKN-279-*******. Nice to comunicate with her. Fastes reply and good explain the info and concept. Really nice assistance.

Date of experience: May 16, 2018
Australia
1 review
0 helpful votes
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Excellent support from Josie G
May 16, 2018

The customer support was awesome... Josie G was very helpful and cleared all my doubts...

Thank you so much

Date of experience: May 16, 2018
Serbia
1 review
0 helpful votes
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Josie G
May 18, 2018

It was a pleasure to talk with Josie G. And he explained everything to me, and helped me get my project fee back. I just want to say that the projects that have milestones funded, should be released to the freelancers that have worked on them in case something happens with the user who made the project. Thank you!

Date of experience: May 16, 2018
Spain
1 review
0 helpful votes
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Good experiece
May 16, 2018

A doubt of a refound solved, for me has a quick answer is eficient service!
Thanks for the patience!

Date of experience: May 15, 2018
GB
2 reviews
13 helpful votes
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Scam website
May 17, 2018

I am a UK-based freelance programmer and have been getting jobs on Freelancer.com for the last six months.

Recently Freelancer.com stole $200 and £110 from my account within a span of a few days. They call it "Reversal of done milestone payment" but everybody else calls it THEFT.

They didn't even refund me the project fees until I complained to customer support. I have already filed complaints with Action Fraud UK and the UK Trading Standards office. I suggest to whoever has fallen victim to Freelancer.com and is resident in the UK to do the same.

I am in the process of withdrawing all my funds and moving to Upwork.

Conclusion: Freelancer.com is a SCAM and should be AVOIDED at all costs.

Date of experience: May 15, 2018
GB
1 review
0 helpful votes
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Fast response
May 15, 2018

Needed help to figure out how to withdraw my funds from the Freelancer account. Was solved easily and fast. Thank you.

Date of experience: May 15, 2018
Bangladesh
1 review
0 helpful votes
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Very Good Service
May 15, 2018

Erwin C. Has done a great job helping me with important information about money withdrawal. Im very satisfied with his help... Thanks

Date of experience: May 15, 2018
India
1 review
0 helpful votes
Follow kuppu p.
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Great working with them, i was in freelancer since 2006, they really provide great service. So myself recommend freelancer to all Thanks

Date of experience: May 15, 2018
Pakistan
1 review
0 helpful votes
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Awesome Support
May 15, 2018

Very well support experience i am satisfy 110% and i can say very well support service to other lancer departments

Date of experience: May 14, 2018
Spain
1 review
0 helpful votes
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Good
May 14, 2018

Erwin c helped my out, did a great job helping me to have my money back...

Date of experience: May 14, 2018
India
1 review
0 helpful votes
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Josie G.
May 14, 2018

Your presentation today really showed off your communication skills, especially the way you milestone payment. I think pointing that out helped clarify next steps for everyone.

Date of experience: May 14, 2018
Germany
1 review
0 helpful votes
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Live Chat Support.
May 14, 2018

It was very helpful. Brenda was very pleasant in communication. Thanks. 100 characters are very much.

Date of experience: May 14, 2018
Washington
1 review
0 helpful votes
Follow Merwin P.
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Project was a data analytics tool which I had been struggling with and BAM it was completed at reasonable price.

I had thick fingers when I processed payment and it was quickly resolved by customer service. Why let your project get behind schedule when you have Freelancer?

Date of experience: May 13, 2018
Indonesia
1 review
0 helpful votes
Follow Ibrahim A.
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I am amazed on how fast the support team response my request.
His name is Barry and well, he helps me further than I anticipated

Thanks!

Date of experience: May 13, 2018
India
1 review
0 helpful votes
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Good
May 14, 2018

Good support, I am satisfied with the help, fast response, prompt replies, wait time for chat to start was a lil long ubt other than that no complains

Date of experience: May 13, 2018
India
1 review
0 helpful votes
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It was great chatting to Kimberly and all my doubts regarding the above points were answered precisely and to the point.

Date of experience: May 13, 2018
Armenia
1 review
0 helpful votes
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Thanks Gonzalo V.
May 14, 2018

Thanks for help and detailed explanation :) I will often depends on the team and keep going on business in Freelancer.

Date of experience: May 12, 2018
Philippines
1 review
0 helpful votes
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All good
May 14, 2018

All issues has been solved thanks to Stephanie M. Regarding the refund for the membership fee. I hope the request would go smoothly. Thank you

Date of experience: May 12, 2018