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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great
May 20, 2018

She was just great and addressed my issue without creating further problems freelancer.com needs more people like her

Date of experience: May 19, 2018
Colombia
1 review
1 helpful vote
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Exellent
May 20, 2018

Heat attention, as usual, I've never had a bad response with freelancer support team. They will always take care of everything

Date of experience: May 19, 2018
Pakistan
1 review
0 helpful votes
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Best customer support
May 20, 2018

I started off on a project but the employer account was disappeared in the middle of the project. It caused me a loss of service charges only, earning nothing. I contacted the customer support of Freelancer.com. They were kind enough to explain the matter to me and to take a quick action. They not only refunded my amount, but also provided me with a free higher membership for one month. What else could anyone expect from them! Indeed, I heartily appreciate their immediate and quick support.
P.S. I am a new Freelancer, and I was quite scared after the event of losing money. But thanks to their wonderful customer support that I am happy to continue my journey.

Date of experience: May 19, 2018
India
1 review
0 helpful votes
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Great help on payment issues
May 20, 2018

My employer had some payment issues and Brenda is providing help to them on my request.
Appreciate the help.

Thanks a lot

Date of experience: May 19, 2018
Serbia
1 review
0 helpful votes
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Patient and very skilled
May 20, 2018

Indescribable experience. I asked her like a 1000 questions and she was kind and patient with me and stayed along with me with all of my questions.

Date of experience: May 19, 2018
GB
1 review
0 helpful votes
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Membership refund
May 18, 2018

Josie G was great. I was charged because I forgot to cancel my membership and he refunded me the money. Thanks again!

Date of experience: May 18, 2018
Italy
1 review
0 helpful votes
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WOW|
May 18, 2018

Kind professional and helpful! She answers me quickly and she resolved all my doubts and problems! Tnx u

Date of experience: May 18, 2018
RU
1 review
2 helpful votes
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Thank you very much, very helped with my problem:
"I recently successfully completed the project, and for some reason I lost the rating "On budget", worked with this employer https://www.freelancer.com/u/olyanov?ref_project_id=*******. She put all the maximum marks, but my rating "On budget" on my page fell. Asked her to write to you in support, she was sent a new poll about my work, and she put all the maximum ratings (5 stars). Why is my rating still 84 percent? Please help"

Date of experience: May 18, 2018
Philippines
1 review
0 helpful votes
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Awsome!
May 18, 2018

The support given me a great and complete instructions on how to address the issue regarding my withdrawal.

Date of experience: May 17, 2018
Missouri
1 review
1 helpful vote
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Josie G. Did an excellent job!
May 18, 2018

I needed help finding the leave-feedback button for the freelancer I was working on and the representative I got, Josie G., was very professional and quickly answered the two questions I had.

Date of experience: May 17, 2018
Australia
1 review
0 helpful votes
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FIrst payment feedback
May 18, 2018

Outstanding
I accidently processed two milestones and was instantly contacted by your support team and refunded for one of them.

Excellent first experience

Date of experience: May 17, 2018
Bahrain
1 review
0 helpful votes
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Freelancer is a great website to help you get your work done. They have great customer support all the time.

Date of experience: May 17, 2018
Egypt
2 reviews
3 helpful votes
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Fake website
May 19, 2018

They created a gift for new sign in and then deduct again the amount for nothing and says this is the member mistake

Date of experience: May 17, 2018
France
1 review
0 helpful votes
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Great support
May 18, 2018

Had a Chat with Kimberley, very comprehensive and efficient
Issue solved, with details and explanations

Date of experience: May 17, 2018
India
1 review
0 helpful votes
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Amazing customer support
May 17, 2018

The freelancer support guys always solve the problem quickly. They are always very supportive. Thanks

Date of experience: May 17, 2018
Egypt
1 review
1 helpful vote
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Good Support
May 17, 2018

He answers all my questions and was very helpful to me. I will join corporate membership after this chat with him.

Date of experience: May 17, 2018
India
1 review
0 helpful votes
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Best Support by Charlotte B.
May 17, 2018

Thank you for your support and for solving my query i really appreciate it... thank you so much once again.

Date of experience: May 17, 2018
RU
1 review
0 helpful votes
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Competent employee
May 17, 2018

Very competent, sympathetic and understanding employee. Heard my problem and immediately solved it, explaining what the problem is. Thanks for the support. I am very glad.

Date of experience: May 16, 2018
Myanmar
1 review
0 helpful votes
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Handled my contest cancellation
May 17, 2018

It was easy to explain to him & fast reply. He handled it fast n simple. This is my third try to post projects so I'm still learning about it.

Date of experience: May 16, 2018
India
1 review
0 helpful votes
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Refund money
May 17, 2018

He is really a best guy in freelancer company... really really great person. He slove my problem within 1 mint.

Date of experience: May 16, 2018