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FreelancerReviews 19,954

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Hire freelancers
April 19, 2018

Hiring freelancers is easy and safe with freelancer. They have good monetary systems in place and their team are spot on with dealing with anything you need.

Date of experience: April 18, 2018
Pakistan
1 review
0 helpful votes
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Very Good Support
April 18, 2018

It was nice to solve problem with Josie D. Very Professional and Prompt reply. Always there to solve the issues.

Date of experience: April 18, 2018
India
1 review
0 helpful votes
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Thanks to Charlotte. Freelancer live support is always promising, everytime I come to the desk I leave with a prompt solution. Handled the issue frequently, I got it resolved.

Date of experience: April 18, 2018
Egypt
1 review
2 helpful votes
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Always The Best!
April 18, 2018

Freelancer.com Chat Support is the best, they are always available, helpful, and satisfying.
Kayla, thanks for your support, Respect!

Thanks Guys.

Date of experience: April 18, 2018
Japan
1 review
0 helpful votes
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Help is so cool!
April 18, 2018

I had problem with seeing English test. And, it was cache and cookie problem... I hope I solved the browser problem.

Date of experience: April 18, 2018
Pakistan
1 review
0 helpful votes
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Great Experience with Josie. G
April 18, 2018

Very helpful and fast response, satisfied with support of Josie. G regarding the issue I was facing. Thanks.

Date of experience: April 18, 2018
Italy
1 review
0 helpful votes
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He is very kindly and he helped me to get new feedback from my past work.
So I could got the good feedback.
I will ping you again whenever I have any problem.
Thank you!

Date of experience: April 18, 2018
Turkiye
1 review
1 helpful vote
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Nice Support
April 18, 2018

Kayla B. Assisted in a fast and helpful fashion. I was satisfied with Freelancer.com support overall.

Date of experience: April 18, 2018
California
1 review
0 helpful votes
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Great customer service.
April 18, 2018

Fast, simple, and great support from katie r. Support desk who assisted me. She made the process simple and easy.

Date of experience: April 18, 2018
India
1 review
0 helpful votes
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Amazing service
April 18, 2018

Quick convenient and easy. Very satisfied. Would return again. Polite and humble staff. Recommended to everyone

Date of experience: April 18, 2018
Malaysia
1 review
0 helpful votes
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Employer account has been closed
April 18, 2018

I bid for job and the employer contacted me through chats and when I click to their profile was empty and they left an email link in chat.
I've emailed the employer, they ask about my details and I added "Why I can't see your profile". They replied "We deleted because we don't need it anymore". So, I head to "Live Chat" to check it out, then found out that it was a fraud.

Date of experience: April 18, 2018
Austria
1 review
0 helpful votes
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Kayla B. Is a TOP support!
April 18, 2018

Solution was found within 1 minute ---works perfect!
She did a great job and everything was perfect!

Date of experience: April 18, 2018
Bulgaria
1 review
0 helpful votes
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Perfect and fast support!
April 18, 2018

Perfect support from Charlotte B.!
It was fast and competent!
It was good experience to communicate with her!

Date of experience: April 17, 2018
Hong Kong
1 review
0 helpful votes
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Good support from Kayla B
April 18, 2018

The deadline passed for more than a week but the freelancer I've hired hasn't shown me anything on the project. Asked your support stuff Kayla B what could I do and how to do. Thanks to her, I know I can file a dispute and determine to file and able to recruit a new freelancer for complete my project (it become urgent case now).

Date of experience: April 17, 2018
Ecuador
1 review
0 helpful votes
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Project Mess Up
April 18, 2018

The employer was new. They had a terrible time setting up the project. It ended up I needed to have some corrections made from my end, as the freelancer. Cyril made the adjustments quickly, and corrected everything! Thanks!

Date of experience: April 17, 2018
Mexico
1 review
0 helpful votes
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Nice service
April 18, 2018

It was a great and fast sirvice!
Very polite, great job! Id like to have the sam eperson solving My doubts and maybe, future problems!

Date of experience: April 17, 2018
Ireland
1 review
6 helpful votes
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The worst site on the internet, waste of time do not bother unless you live in a place where the average wage is less than 1 a day do not bother signing up, you will never make a penny, all the clients are pathetic and want everything for nothing

Date of experience: April 17, 2018
Georgia
1 review
0 helpful votes
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Awesome support from Kimberly
April 17, 2018

Kimberly did an amazing job helping me get some payment errors resolved.
Thank you for the help in correcting this!

Date of experience: April 17, 2018
Gibraltar
1 review
0 helpful votes
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Josie G customer support
April 17, 2018

Great help with a refund for a double payment made by error. I wanted to ensure that the expert would be paid without issue but the refund made. Assured that would happen. Thanks

Date of experience: April 17, 2018
India
1 review
0 helpful votes
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Great Support by Josie G.
April 17, 2018

Hi,

Quick response.
Friendly behaviour
I really thankful to Josie G. For support me.
Also today i have tried many time get support by some time response time is more then 5 min. At that time i really disappointed.
But, i really get good support from Josie G.

Date of experience: April 17, 2018