On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hiring freelancers is easy and safe with freelancer. They have good monetary systems in place and their team are spot on with dealing with anything you need.
It was nice to solve problem with Josie D. Very Professional and Prompt reply. Always there to solve the issues.
Thanks to Charlotte. Freelancer live support is always promising, everytime I come to the desk I leave with a prompt solution. Handled the issue frequently, I got it resolved.
Freelancer.com Chat Support is the best, they are always available, helpful, and satisfying.
Kayla, thanks for your support, Respect!
Thanks Guys.
I had problem with seeing English test. And, it was cache and cookie problem... I hope I solved the browser problem.
Very helpful and fast response, satisfied with support of Josie. G regarding the issue I was facing. Thanks.
He is very kindly and he helped me to get new feedback from my past work.
So I could got the good feedback.
I will ping you again whenever I have any problem.
Thank you!
Kayla B. Assisted in a fast and helpful fashion. I was satisfied with Freelancer.com support overall.
Fast, simple, and great support from katie r. Support desk who assisted me. She made the process simple and easy.
Quick convenient and easy. Very satisfied. Would return again. Polite and humble staff. Recommended to everyone
I bid for job and the employer contacted me through chats and when I click to their profile was empty and they left an email link in chat.
I've emailed the employer, they ask about my details and I added "Why I can't see your profile". They replied "We deleted because we don't need it anymore". So, I head to "Live Chat" to check it out, then found out that it was a fraud.
Solution was found within 1 minute ---works perfect!
She did a great job and everything was perfect!
Perfect support from Charlotte B.!
It was fast and competent!
It was good experience to communicate with her!
The deadline passed for more than a week but the freelancer I've hired hasn't shown me anything on the project. Asked your support stuff Kayla B what could I do and how to do. Thanks to her, I know I can file a dispute and determine to file and able to recruit a new freelancer for complete my project (it become urgent case now).
The employer was new. They had a terrible time setting up the project. It ended up I needed to have some corrections made from my end, as the freelancer. Cyril made the adjustments quickly, and corrected everything! Thanks!
It was a great and fast sirvice!
Very polite, great job! Id like to have the sam eperson solving My doubts and maybe, future problems!
The worst site on the internet, waste of time do not bother unless you live in a place where the average wage is less than 1 a day do not bother signing up, you will never make a penny, all the clients are pathetic and want everything for nothing
Kimberly did an amazing job helping me get some payment errors resolved.
Thank you for the help in correcting this!
Great help with a refund for a double payment made by error. I wanted to ensure that the expert would be paid without issue but the refund made. Assured that would happen. Thanks
Hi,
Quick response.
Friendly behaviour
I really thankful to Josie G. For support me.
Also today i have tried many time get support by some time response time is more then 5 min. At that time i really disappointed.
But, i really get good support from Josie G.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.