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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Support review
May 28, 2018

I needed help with issue on my employer side. So i contacted support, agent Josie G. Was on the live chat to help me. It was good experience. Listened to my issue and ready for help me. Guided me properly.
Thank you

Date of experience: May 28, 2018
Bangladesh
1 review
0 helpful votes
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I am really pleased to meet with Josie G. His advice and support is appreciated. Thanks freelancer team

Date of experience: May 27, 2018
Singapore
1 review
0 helpful votes
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Timely help
May 28, 2018

It was as if someone heard my thoughts and pinged me to offer help. Thanks Nicole. You were very helpful and addressed my queries well

Date of experience: May 27, 2018
Indonesia
1 review
0 helpful votes
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Refund issue solved
May 28, 2018

The live chat agent Antoinette. B give clear instruction, very helpful, good manner and friendly. Thank you

Date of experience: May 27, 2018
Kenya
1 review
0 helpful votes
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Katie R.
May 28, 2018

She was very helpful. I asked her a few questions and she answered politely and accurately. Thank you very much.

Date of experience: May 27, 2018
GB
1 review
1 helpful vote
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Refund request.
May 27, 2018

Mark G was very helpful and quickly sorted my refund request. I am very satisfied with how he dealt with the issue and woukd not hesitate to use the service in the future.

Date of experience: May 26, 2018
India
1 review
0 helpful votes
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Brilliant
May 27, 2018

This is the guy we are looking for. His work is precise and extremely astonishing with his thorough knowledge and skills. His responses are instant and completed my works within half the time. I thank him for saving my precious time. I will sure prefer him in hiring next time.

Date of experience: May 26, 2018
Egypt
1 review
0 helpful votes
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Perfect help
May 27, 2018

I would like to thank you for your help by the CS, i had some problems with the site cause i'm new here and your employer Stephanie M. Helped me a lot by answering my questions.
Keep going and thank you

Date of experience: May 26, 2018
Texas
1 review
0 helpful votes
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Fees refund
May 27, 2018

Katie after getting all the comments and justify all the points you can tell any user that your fund is not "refundable" but before it you not.
So this point was something embarrassing.

Otherwise, your support was good.

Date of experience: May 26, 2018
Morocco
1 review
0 helpful votes
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Support help
May 27, 2018

I had a probleme with warriorforum registration thene Stephanie M. Helped me its a kind support thanks a lot for you and for stephanie

Date of experience: May 25, 2018
Egypt
1 review
0 helpful votes
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Josie G he is very good customer services
He finished all my issue thank you again
Thanks for freelancer team

Date of experience: May 25, 2018
Malta
1 review
0 helpful votes
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Excellent service
May 27, 2018

Katie was great. She assisted me in a timely manner, didn't leave me waiting for long minutes, and asked me if I had a message for the employer. Great great service!

Date of experience: May 25, 2018
Norway
1 review
1 helpful vote
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Perfect customer service
May 27, 2018

Had a problem - it got fixed. Quickly and correctly! Customer service agent Eileen. Had a problem - it got fixed. Quickly and correctly! Customer service agent Eileen.

Date of experience: May 25, 2018
GB
1 review
1 helpful vote
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Helpful live support
May 27, 2018

I was having an issue with one of the projects and upon contacting live support, Josie G. Was able to quickly answer all my questions and help me out.

Date of experience: May 25, 2018
Germany
1 review
0 helpful votes
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Great support
May 27, 2018

Had an excellent support from Stephanie M. She was friendly and direct took care of the matter discussed. Thank you very much!

Date of experience: May 25, 2018
Lithuania
1 review
0 helpful votes
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Good job
May 27, 2018

Very good and easy communication with Josie G. I know that whatever I give you to do will get done the first time I ask and will be accurate. I dont have to ask again or check your work. You check your work for typos and mistakes before submitting it.

Date of experience: May 25, 2018
Greece
1 review
0 helpful votes
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Account Issues
May 27, 2018

I talked with Stephanie M. She answered to my questions. She was very helpful. Thank you for the prompt help.

Date of experience: May 25, 2018
Sri Lanka
1 review
0 helpful votes
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Address verification
May 27, 2018

Very response with respectively. Excellent customer service. I feel that happy and I clarify my problems in right way.

Date of experience: May 24, 2018
India
1 review
0 helpful votes
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Goood
May 24, 2018

Katie is such a nice person ever she have listen me properly and provided me a best solution
I love her

Date of experience: May 24, 2018
Australia
1 review
0 helpful votes
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Josie G
May 26, 2018

Hi there, Just wanted to let you know that Josie G has been wonderful and a great help this evening. Thank you Josie!

Date of experience: May 24, 2018