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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I needed help with issue on my employer side. So i contacted support, agent Josie G. Was on the live chat to help me. It was good experience. Listened to my issue and ready for help me. Guided me properly.
Thank you
I am really pleased to meet with Josie G. His advice and support is appreciated. Thanks freelancer team
It was as if someone heard my thoughts and pinged me to offer help. Thanks Nicole. You were very helpful and addressed my queries well
The live chat agent Antoinette. B give clear instruction, very helpful, good manner and friendly. Thank you
She was very helpful. I asked her a few questions and she answered politely and accurately. Thank you very much.
Mark G was very helpful and quickly sorted my refund request. I am very satisfied with how he dealt with the issue and woukd not hesitate to use the service in the future.
This is the guy we are looking for. His work is precise and extremely astonishing with his thorough knowledge and skills. His responses are instant and completed my works within half the time. I thank him for saving my precious time. I will sure prefer him in hiring next time.
I would like to thank you for your help by the CS, i had some problems with the site cause i'm new here and your employer Stephanie M. Helped me a lot by answering my questions.
Keep going and thank you
Katie after getting all the comments and justify all the points you can tell any user that your fund is not "refundable" but before it you not.
So this point was something embarrassing.
Otherwise, your support was good.
I had a probleme with warriorforum registration thene Stephanie M. Helped me its a kind support thanks a lot for you and for stephanie
Josie G he is very good customer services
He finished all my issue thank you again
Thanks for freelancer team
Katie was great. She assisted me in a timely manner, didn't leave me waiting for long minutes, and asked me if I had a message for the employer. Great great service!
Had a problem - it got fixed. Quickly and correctly! Customer service agent Eileen. Had a problem - it got fixed. Quickly and correctly! Customer service agent Eileen.
I was having an issue with one of the projects and upon contacting live support, Josie G. Was able to quickly answer all my questions and help me out.
Had an excellent support from Stephanie M. She was friendly and direct took care of the matter discussed. Thank you very much!
Very good and easy communication with Josie G. I know that whatever I give you to do will get done the first time I ask and will be accurate. I dont have to ask again or check your work. You check your work for typos and mistakes before submitting it.
I talked with Stephanie M. She answered to my questions. She was very helpful. Thank you for the prompt help.
Very response with respectively. Excellent customer service. I feel that happy and I clarify my problems in right way.
Hi there, Just wanted to let you know that Josie G has been wonderful and a great help this evening. Thank you Josie!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.