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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Brazil
1 review
1 helpful vote
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Questions with fees
May 31, 2018

Kayla's been a really nice person to me, assisting me in any issue that i've got!
Even if i have a lot of questions she was really into helping me!

Date of experience: May 31, 2018
Colombia
1 review
0 helpful votes
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Great Experience
May 30, 2018

Kayla was great, fast answers. Thanks so much. Aunque tenia dusdas ella respondio a todas mis preguntas, lo hizo rapido y estubo muy atenta para resolver todas mis dudas

Date of experience: May 30, 2018
Albania
1 review
0 helpful votes
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AWesome assistant
May 30, 2018

I really like this boy.He actually helped me alot to fix the problems that I had. I suggest you guys to speak with him

Date of experience: May 30, 2018
Philippines
1 review
0 helpful votes
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Very Professional
May 31, 2018

I accidentally send payments to them and Kimberly is very nice to helps me with a refund. Would like to ask support again :) I recommend Freelancer support chat to everyone.

Date of experience: May 30, 2018
India
1 review
0 helpful votes
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My refund
May 30, 2018

Thanks a lot. Very helpful... got my refund immediately... best app and best customer service... Thanks once again

Date of experience: May 30, 2018
India
1 review
0 helpful votes
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I found the chat Helpful
May 30, 2018

It was a good experience chatting with Kanya B and she addressed my concern by contacting the client on my behalf

Date of experience: May 30, 2018
India
1 review
0 helpful votes
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Best support
May 30, 2018

Best support to solve my problem thank you so much your valuable time. Thanks for your time to assist me to solve my problem thank you.

Date of experience: May 30, 2018
Bangladesh
1 review
0 helpful votes
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Helpfull and supportive
May 30, 2018

I have some issue and need to understand how I solve it, so I contact support desk and Kayla B. Support me a lot.
Thak you so much "Kayla"

Date of experience: May 30, 2018
GB
1 review
0 helpful votes
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Great
May 30, 2018

Mark the customer care guy was proactive and helped me resolve my issue before I even ask. Exceptional customer service

Date of experience: May 29, 2018
PS
1 review
0 helpful votes
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Josie G.
May 29, 2018

Josie G. Is helpful and nice, he help me in negative funds and he cancel bad funds comes through my last project

Date of experience: May 29, 2018
Armenia
1 review
0 helpful votes
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I was really satisfied by the support and expertise of your agent Barry N. It took him 3 minutes to resolve my issue.
Thank you!

Date of experience: May 29, 2018
India
1 review
0 helpful votes
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Awesomeness
May 29, 2018

It was a Pleasure talking to Josie G.
My Query was resolved and I rate it 5 out of 5. I was worried before the chat but resolved totally.

Thanks

Date of experience: May 29, 2018
Italy
1 review
0 helpful votes
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Our first project
May 29, 2018

Even though we did not find any solution and the awarded freelancer disappear completely, at the very end we had a good experience with the online service.

I would suggest some more explanation of the transactions as we got email of a lot of transactions over our profile which in reality never happened.

Date of experience: May 29, 2018
Turkiye
1 review
0 helpful votes
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Helpful agent Stephanie M.
May 29, 2018

I contacted agent Stephanie M. In order to ask for advice regarding a dispute with my employer. She carefully listened to me and provided a useful set of steps that would lead me to the best solution in this and similar situations. She talked in a clear, decisive, but very calming tone, which helped me in these moments of anger / stress / worries. Thank you Stephanie M.

Date of experience: May 28, 2018
India
1 review
0 helpful votes
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Great experience to talk with Charlotte B.
He help me to fix my client project issue; project was completed already but not showing & also helps me to let me know how to know my client to give feedback.

Excellent help by this Charlotte B.
Freelancer.com support is awesome as always. A+++

Date of experience: May 28, 2018
Cambodia
1 review
0 helpful votes
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Great
May 28, 2018

So far so good. Help staff (Keyla B.) is very friendly and efficient. I'm very happy with the service.

Date of experience: May 28, 2018
Indonesia
1 review
0 helpful votes
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Very clear
May 28, 2018

Very fast responsive and clear.
Your information is very helpful thank you very much.

The staff's name that helped me is Josie G.

Date of experience: May 28, 2018
Pakistan
1 review
1 helpful vote
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JOSIE G
May 28, 2018

Good experience. Helped me in understanding my issues. I have discussed employer unresponsiveness and also inquired about bid quality score. Josie G helped me the best she could

Date of experience: May 28, 2018
Nigeria
1 review
1 helpful vote
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It was a great experienced with the customer support. They did wonderfully well for helping. Appreciate you guys. Thanks.

Date of experience: May 28, 2018
Sri Lanka
1 review
0 helpful votes
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My problem was solved within 5 mins by the support. I am really impressed and appreciate their service.

Date of experience: May 28, 2018