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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Love this app and the chat support that the staff provides if ever needed. Great app will recommend to ANYONE.
Kimberly was awesome. Great service and fantastic attitude. Very helpful indeed. Thanbks Kimberly was awesome.
The agent that was assigned: Erwin C.
He addressed my concerns in a professional and clear way which improved my freelancer.com experience. It's amazing how available they were and responded immediately.
First time joining freelancer so i need to help a lot in understanding how it work.
Mr Erwin C. Give me direction of what to do, he did quick explanation and quick answer my question, i appreciated alot.
I am facing problem with withdrwaing of my money as i am not able to clear the 3rd step of the process now she told me the solution and give me time to solve my query and now i am gonna do it so i will see if it will solve my problem.
He/she was able to take the proper steps in solving my problem - which was to send it to a higher management.
A previous support person I contacted was unable to solve this.
This is a competent customer support person.
Thanks
There was a problem in my balance and there were some fees taken and i got my balance back thanks to Katie^^, it was a pleasant experience to find this kind of care and support
Josie G was very helpful in closing the account.
Helped me through out and i ended with a good customer experience.
The executive was so polite and solved my every concerns. It was a great help. Thank you so much for the great support!
Friendly user. Great support 24/7 customer support.
Thanks to Josie G.(customer executive) for solving my queries.
Josie G. Did an awesome job at helping us with an invoice problem.
We needed an invoice of our milestone payment for our tax attorney. She helped us finding a quick and easy solution.
Thanks a lot, Josie :)
The client did not respond after i accepted the project and i was charged with the freelancer fee. I wanted the refund. So it is done now.
Excellent agent Kayla B and addressed all my concerns. Very prompt response and communication like freelancer portal. I am always thankful to freelancer platform.
Josie G
Project does not display.
Give me direction of what to do.
Quick explanation.
Quick answer.
I gave him 5 star.
So he is doing good job
Good support form josie G. I had query regarding membership plan and he has provided all the details what i have asked thanks for the help
Josie G. Explained why I had a zero balance.
Refunded the funds
Turned out this was due to a dormant/maintenance fee
Thanks to Josie G. For updating the rating to 5 stars which i did 4 stars by mistaken.
Thanks for quick help.
Barry was my CSR today and he was able to explain everything clearly and in a understandable manner.! Thank you
It was very hard to reach to live support. I think he is a good person. Because he helped me. Thanks him.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.