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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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Top assistance
July 2, 2018

Hi

It was top assistance with Kayla B. There in freelancer.com Support Service chat session
Thank you for top Support Service experts available

Thanks

Date of experience: July 2, 2018
Serbia
1 review
1 helpful vote
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Great experience
July 2, 2018

Working with Kayla B. Was super easy and enjoyable. She gave me very quickly all the information I needed. Thank You

Date of experience: July 2, 2018
Bangladesh
1 review
0 helpful votes
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Milestone payment
July 2, 2018

Support was great i now understand the problem. That was very helpful. Thank you for give me a good idea like this

Date of experience: July 1, 2018
GB
1 review
0 helpful votes
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Online support
July 2, 2018

The team at freelancer are always quick to help and make it so easy to resolve your issue. Antoinette B was fab!

Date of experience: July 1, 2018
India
1 review
0 helpful votes
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Thanks alot
July 2, 2018

Erwin provided full support. Responded very quickly and in a very effective manner.

It was my pleasure

Date of experience: July 1, 2018
Egypt
1 review
0 helpful votes
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Nice :)
July 1, 2018

Katie was so nice and stayed patient with me and my request.
My only comment is that it took a while at the beginning to find an agent to communicate with.
Thanks again Katie <3

Date of experience: June 29, 2018
Pakistan
1 review
0 helpful votes
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Her way of talking was best and she guided me through every single step so that I understand everything easily. She responded to my every single question with a proper answer. Stephanie M. Is best of best.

Date of experience: June 29, 2018
Bangladesh
1 review
0 helpful votes
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Outstanding Experience
July 1, 2018

Very experience and very helpful person.He gave me instructions and advice about freelencer. Thank you

Date of experience: June 29, 2018
Bangladesh
1 review
0 helpful votes
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Named Frieda his help is very smart. Very easily understand what i want... it is very smart also understand mentaliy of client.

Date of experience: June 29, 2018
Italy
1 review
0 helpful votes
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Thank you
July 1, 2018

Helpful and kind, and patient with my request. I hope it will go to positive outcome...

Date of experience: June 29, 2018
Switzerland
1 review
0 helpful votes
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Very good
July 1, 2018

Hello how are you Josie G. Was very helpful good and helpful thanks a lot for information...!

Date of experience: June 29, 2018
Viet Nam
1 review
1 helpful vote
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Asking fee
July 1, 2018

Freida S. Is really supportive and happy to share information with me on the fee. Really helful, I reckon.

Date of experience: June 29, 2018
Bangladesh
1 review
0 helpful votes
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Balance refund
July 1, 2018

It was awesome with Kayla B.
She was helped me to refund a balance Mistaken by the project employer... thanks Kayla B.

Date of experience: June 28, 2018
India
1 review
0 helpful votes
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GoodHelp
July 1, 2018

Nice. Eileen had been very helpful. She came forward with ideas for me to get more bids. I might yet subscribe.

Date of experience: June 28, 2018
India
1 review
0 helpful votes
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Answered with clarity
July 1, 2018

Antoinette answered all my queries with clarity and recommended few articles to educate myself on the platform too.

Date of experience: June 28, 2018
VE
1 review
0 helpful votes
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Excellent
July 1, 2018

The agent did a great job, just answer my questions properly and look for answers when he didn't have.

Date of experience: June 28, 2018
Hong Kong
1 review
1 helpful vote
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I just had a chat with Kayla B to solve out my real-pain-in-the-neck issue, and she did everything possible for that.
Much appreciated, and most impressed.
With such nice and talented staff as Kayla, I'm sure the Freelancer site is getting more and more clients and freelancers with increasing prosperity.
Thank you, Kayla and the team!

Date of experience: June 28, 2018
France
1 review
0 helpful votes
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Bon support
June 28, 2018

J'ai eu recourt à une demande de support car j'avais fait une erreur dans l'évaluation d'un Freelancer. Frieda m'a aidé lors de cette demande de support. Ce fut très rapide et efficace.

Date of experience: June 28, 2018
Hong Kong
1 review
1 helpful vote
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I have been charged about 2 years on a freelancer membership fee but wasn't realised till now. Kayla was checking the details for me and applying a refund for my case as whatever she can do already.

Date of experience: June 28, 2018
South Africa
1 review
0 helpful votes
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Quick & easy
June 28, 2018

Frieda got back to me very fast which was appreciated. The chat service is faster than most. Thanks again for the assistance.

Date of experience: June 28, 2018