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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Awesome support from Freelancer. Thank you Frieda for all your help. It was a wonderful experience.
Thank you freelancer as well for offering a platform where people like me can get full support.
I am a new user to freelancer.com and got confused with the payment. The live chat agent had assisted me with patience and clear all my confusions.
One of my client take the work and release the money but its goes back due to the problem on his account and i contacted freelancer one the guy helped me alot named "Eric". He gave me 1 month premier membership plan for free just because i faced this issue and i am felling bad. Freelancer is very good and helpful all the guys are very helping. They would not let you down.
Thanks
I would like to thank Antoinette for her kind patience regarding an error occurred, from my side, while submitting my entry in a contest.
Her collaboration and problem solving was very prompt. I had to logout several times, and nevertheless, she stayed online until the inconvenience encountered was properly solved.
Truly appreciated this type of service. Kudos to Antoinette
The agent responded and resolved issue quickly. The agent understood my issue and was explained solution including how to check balance outgoing myself.
I had a chat with Josie G, my problem got solved really quick! And she was very nice, unlike many other chat assistants.
She's the best customer agent I've ever come up with! She was patient enough to hear my concerns and resolve those. Top class customer service. Highly recommend her!
Great support and Helpful. I truly recommend the freelancer support to everyone. Thanks team, Keep it up. I am highly satisfied with the level of support; team has provided me.
There was a client who cheated me and freelancer charged me as their 10% and conversion of amount but after discussion they provide me full 100% concession. I appreciate it.
Erwin is good by doing her Job. I highly recommend her to resolve your problems. I could not find a file, but Erwin helped me. Thank you, Erwin.
Since joining Freelancer I have had only one or two questions as everything is laid out so clearly on the site. At these times I have used the 'Live Chat feature, where I bumped into 'Antoinette B' - She was so awesome and fast at providing me with comprehensive answers that leave me feeling totally comfortable working within the parameters of Freelancer. Thanks A. B., you rock!
Im very impressed that your staff took the time to contact me directly relating to a failed project and money in my account as to assist me. Its great to see that you care about your customers.
Kayla was so good doing her job.
She take her time but, in the end my problem was resolved.
I strong recommend her as professional:)
Plus 10 stars
Customer service was great! Brian was able to quickly to help me out! I am very appreciative of his help! I was not aware of certain policies and he was able to sort out the issue for me!
Good communication. I am extremely satisfied with your service. And I have fully appreciated your site and your service
Very helpful, professional, no messing around. Answered my two issues very clearly and proficiently and I understood her answers.
I was relieved, and my problem was solved. I suggest that this agent's performance is considered being highly satisfactory.
My questions related to the account ballance were quickly and clearly answered, thanks to Frieda!
All is fine now and I can continue mt work with Freelancer!
He was helpful to my query;
How do I have the prize money released to my Freelancer.com account to my bank account?
I completed the Contest Handover for beehive2005s contest, T- Shirt Creative Design.
Last June 25,2018, Freelancer has authenticated my credit card.
Please advice.
He promptly replied:
To file a withdrawal, just go to your Dashboard page, Mouse over your funds. Then select Withdraw Money. Here is the link for your convinience: https://www.freelancer.com/payments/withdraw.php
I inquired again after reading the link:
So it is 2 weeks before it is transferred to my bank account?
He again promptly replied:
First time withdrawal takes 15 days to complete. Then after that, express withdrawal will take only 2 to 3 days to complete.
Nice Job Brian.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.