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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

New Zealand
1 review
0 helpful votes
Follow Amita F.
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Awesome support from Freelancer. Thank you Frieda for all your help. It was a wonderful experience.

Thank you freelancer as well for offering a platform where people like me can get full support.

Date of experience: June 28, 2018
Malaysia
1 review
1 helpful vote
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I am a new user to freelancer.com and got confused with the payment. The live chat agent had assisted me with patience and clear all my confusions.

Date of experience: June 28, 2018
India
1 review
1 helpful vote
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Cashback charge
June 28, 2018

One of my client take the work and release the money but its goes back due to the problem on his account and i contacted freelancer one the guy helped me alot named "Eric". He gave me 1 month premier membership plan for free just because i faced this issue and i am felling bad. Freelancer is very good and helpful all the guys are very helping. They would not let you down.

Thanks

Date of experience: June 27, 2018
Italy
1 review
0 helpful votes
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I would like to thank Antoinette for her kind patience regarding an error occurred, from my side, while submitting my entry in a contest.

Her collaboration and problem solving was very prompt. I had to logout several times, and nevertheless, she stayed online until the inconvenience encountered was properly solved.

Truly appreciated this type of service. Kudos to Antoinette

Date of experience: June 27, 2018
Nebraska
1 review
0 helpful votes
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Deposit Issue
June 27, 2018

The agent responded and resolved issue quickly. The agent understood my issue and was explained solution including how to check balance outgoing myself.

Date of experience: June 27, 2018
France
1 review
0 helpful votes
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Great Asssitance
June 27, 2018

I had a chat with Josie G, my problem got solved really quick! And she was very nice, unlike many other chat assistants.

Date of experience: June 27, 2018
India
1 review
1 helpful vote
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Feedback for Kayla B
June 27, 2018

She's the best customer agent I've ever come up with! She was patient enough to hear my concerns and resolve those. Top class customer service. Highly recommend her!

Date of experience: June 27, 2018
India
1 review
0 helpful votes
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Best
June 27, 2018

Great support and Helpful. I truly recommend the freelancer support to everyone. Thanks team, Keep it up. I am highly satisfied with the level of support; team has provided me.

Date of experience: June 27, 2018
India
1 review
0 helpful votes
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Really Helpful and supportable.
June 27, 2018

There was a client who cheated me and freelancer charged me as their 10% and conversion of amount but after discussion they provide me full 100% concession. I appreciate it.

Date of experience: June 27, 2018
Ukraine
1 review
0 helpful votes
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Can not see a file
June 27, 2018

Erwin is good by doing her Job. I highly recommend her to resolve your problems. I could not find a file, but Erwin helped me. Thank you, Erwin.

Date of experience: June 26, 2018
Australia
1 review
0 helpful votes
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Professionalism
June 27, 2018

Since joining Freelancer I have had only one or two questions as everything is laid out so clearly on the site. At these times I have used the 'Live Chat feature, where I bumped into 'Antoinette B' - She was so awesome and fast at providing me with comprehensive answers that leave me feeling totally comfortable working within the parameters of Freelancer. Thanks A. B., you rock!

Date of experience: June 26, 2018
GB
1 review
0 helpful votes
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Wow
June 26, 2018

Im very impressed that your staff took the time to contact me directly relating to a failed project and money in my account as to assist me. Its great to see that you care about your customers.

Date of experience: June 26, 2018
Israel
1 review
0 helpful votes
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Awesome
June 26, 2018

Kayla was so good doing her job.
She take her time but, in the end my problem was resolved.
I strong recommend her as professional:)
Plus 10 stars

Date of experience: June 26, 2018
Virginia
1 review
0 helpful votes
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Brian was great
June 26, 2018

Customer service was great! Brian was able to quickly to help me out! I am very appreciative of his help! I was not aware of certain policies and he was able to sort out the issue for me!

Date of experience: June 26, 2018
India
1 review
0 helpful votes
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Membership
June 26, 2018

Good communication. I am extremely satisfied with your service. And I have fully appreciated your site and your service

Date of experience: June 26, 2018
New Zealand
1 review
1 helpful vote
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Charlotte B.
June 26, 2018

Very helpful, professional, no messing around. Answered my two issues very clearly and proficiently and I understood her answers.

Date of experience: June 26, 2018
Pakistan
1 review
0 helpful votes
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Highly co-operative
June 26, 2018

I was relieved, and my problem was solved. I suggest that this agent's performance is considered being highly satisfactory.

Date of experience: June 26, 2018
Romania
1 review
0 helpful votes
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Thank you Frieda!
June 26, 2018

My questions related to the account ballance were quickly and clearly answered, thanks to Frieda!
All is fine now and I can continue mt work with Freelancer!

Date of experience: June 26, 2018
Philippines
1 review
0 helpful votes
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Brian A of General Support
June 26, 2018

He was helpful to my query;

How do I have the prize money released to my Freelancer.com account to my bank account?
I completed the Contest Handover for beehive2005s contest, T- Shirt Creative Design.

Last June 25,2018, Freelancer has authenticated my credit card.

Please advice.

He promptly replied:

To file a withdrawal, just go to your Dashboard page, Mouse over your funds. Then select Withdraw Money. Here is the link for your convinience: https://www.freelancer.com/payments/withdraw.php

I inquired again after reading the link:
So it is 2 weeks before it is transferred to my bank account?

He again promptly replied:
First time withdrawal takes 15 days to complete. Then after that, express withdrawal will take only 2 to 3 days to complete.

Nice Job Brian.

Date of experience: June 25, 2018
Indonesia
1 review
1 helpful vote
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Friendly
June 26, 2018

I am newbie and have a lot question but very helpful and patient to answer me
Chat assistant help me to understand so many thing

Date of experience: June 25, 2018