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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Libya
1 review
0 helpful votes
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Freelancer Support
June 25, 2018

Stephanie M. Was The Best and amazing Very clear in communication.

She Helped Me Out With Two Problems

She Took All The Time I needed

Date of experience: June 25, 2018
New Zealand
1 review
0 helpful votes
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I received excellent support from Barry N. I set up an account two years ago and I wasn't sure whether I had actually done it or whether I had a profile. Barry was most helpful in directing me to the information I needed.
Thank you Barry.

Date of experience: June 25, 2018
Romania
1 review
0 helpful votes
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Assist from Kayla B.
June 25, 2018

She helped me a lot, is a great person to talk and he knows what to do. I have a problem with a refund and she helped me with it, by transfering me to the ones which can help me further. Thank you. 5/5

Date of experience: June 25, 2018
Australia
1 review
0 helpful votes
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Freelancer Support
June 25, 2018

Had a query once I had posted the job. Operator Erwin C came on line and assisted me to amend it. Well done.

Date of experience: June 25, 2018
Ukraine
1 review
0 helpful votes
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Freelancer support
June 25, 2018

I was chatting with Stephanie M.
She was very kind and helped me to make a decision about my problem
She helped me excellent!
I'm happy with her work))
I wish her good luck!
And a good day!

Date of experience: June 24, 2018
RU
1 review
0 helpful votes
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WONDERUL GIRL!
June 25, 2018

I want to say much thanks to Stephanie M.!
It is an amazing girl who works fast and understands you from the first word!
You are lucky to have such a employee!

Date of experience: June 24, 2018
California
1 review
0 helpful votes
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Freelancer's payment system is a terrible mess. Transactions on your bank statement do not match the receipts from freelancer due to project fees amongst many other nuances that make the payment process confusing to deal with. Support is great though very friendly, patient, and responsive.

Date of experience: June 23, 2018
Saudi Arabia
1 review
0 helpful votes
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Freelancer support
June 24, 2018

I've got an excellent support from Erwin C. Today. I was asking about how I could withdraw the money if I have different Paypal account.
Thank you very much for your support!

Date of experience: June 23, 2018
VE
1 review
0 helpful votes
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Amazing
June 25, 2018

Ella fue muy amable al responder mis dudas y las respondio claramente realmente la mejor asistencia que he tenido en la plataforma

Date of experience: June 23, 2018
Ireland
1 review
0 helpful votes
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The refund would be done to your freelancer account so you can use it for future projects. However, you can request for the payment into your payment method (bank account or any other payment methods)

Date of experience: June 23, 2018
GB
1 review
0 helpful votes
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Very Helpful
June 24, 2018

I'm new to this site and Kayla was very helpful and knowledgeable about my questions regarding engaging a new versus established Freelancer

Date of experience: June 22, 2018
Pakistan
1 review
0 helpful votes
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Resolve a problem
June 24, 2018

She is perfect and very polite agent i talk with. She try to help me as much as it needs to be... i am so thank full i hope if i stuck such agent are there to guide me

Date of experience: June 22, 2018
Finland
1 review
0 helpful votes
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It was very helpful
June 24, 2018

Had problem with freelancer who can't finish project so contact in live chat Josie G and he was very helpful and answered all my questions.

Date of experience: June 22, 2018
Singapore
1 review
0 helpful votes
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Milestone Payment concerns
June 24, 2018

Josie G. Was very helpful in providing me clarification and solutions to my questions. I can now proceed to do the necessary. Thank you Josie!

Date of experience: June 22, 2018
India
1 review
0 helpful votes
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Nice to chat
June 24, 2018

Anwers all my questions and given me a good solution thankz ketty. Just want to say again that plz be online as every worker needs you at every instance of time

Date of experience: June 22, 2018
India
1 review
0 helpful votes
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Good support
June 24, 2018

Thank you Josie G. Really great support by team. He solved my problem quickly. Also he said if anything let me know

Thanks

Date of experience: June 22, 2018
Florida
1 review
0 helpful votes
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He is servicing to freelancer kindly.
As I requested with much questions, he was fast and solved with my requests kindly.
I recommend his advice highly and will contact with support team again infuture.
Thank you very much

Date of experience: June 21, 2018
Cayman Islands
1 review
1 helpful vote
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Chat with Antoinette B
June 24, 2018

Antoinette was most helpful Excellent customer service. She processed my refund within minutes which was most appreciated.

Date of experience: June 21, 2018
Philippines
1 review
0 helpful votes
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A++ Support
June 24, 2018

Amanda is one of the best support specialists I encountered. She's very polite and responds with accordance and urgency.

I am very happy she approved my humble request.:)

Thanks a million!

Date of experience: June 21, 2018
Georgia
1 review
0 helpful votes
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Very good person
June 21, 2018

She gave me all infromation I wanted. Josie answered too fast and answered on my 2 question fully.

Thnaks to Josie.

Date of experience: June 21, 2018