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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Kayla answered all my questions and solved my issue within the shortest time. I had an awesome experience.
I waited in line for some time, but then connected with Josie G who literally took less than 3 minutes to help me with all of my problems in one-go. I highly appreciate this kind of professionalism and service!
She knows what she's doing. Very fast and efficient.
Give her a raise pleaseeeee!
More of like her too :)
Thanks to Troy C. I was able to settle a dispute with my payment processing. I made 2 EXTRA payments (my mistake), and they were able to refund me for the full amount. A lot of companies will not refund you for your own mistake but they have superb customer service... I feel a lot better doing business with them.
I had a problem closing up a small issue on Freelancer, and Josie G. Was really prompt in solving the issue. Thanks again for the support and help!
Kimberly R. Support and understanding for my concerns were amazing.
My concern been solved in 30 seconds
Thank you Kimberly R., did an excellent job! Absolutely helpful, kind and quick guiding through my questions!
Its was very helpfull and advice the best way for my problem, from now i belive very in freelancer.com, Have a very good support team and its very safe.
Josie G live chat support was very helpful and to the point.
I will not hesitate to use Freelancer support again.
Was patient in listening to my query and handled two of my concerns in a proper manner. Thank you Josie
Josie G provided fastest solution for my issue, thanks a lot and keep the good work, you are the best. Cheers.
Mr. Jade helped me a lot and explain me very well issues. Mr jade were calm during the conversation and this very good about him.
Great experience with Kayla B.
She provided excellent support in helping with the process of withdrawing deposits.
Josie G. He is so helpful and fast communication guy! At the moment he almost solved my problem and I will be happy if he assist me next time! Thanks
Not well support.
Not assign agent after waiting 10 or more minutes.
I have wait many times.
And they are not serious for provide service.
I like this website, but I am having problems with charges, because I don`t know how to use it. So I enter at this chat to try to solve my problem and was really difficult to explain, and he was really nice and listen to me till understand the thing, and give me a option. If I cannot fixed this, probably I will leave this website besides beeing good, is difficult to know that each milestone generates charges
I am very happy with your assistance. Communication was very well. He was give me proper solution that I wanted.
1st it was a worst experience it took forever before agent assign to me, then when Kimberly log in. She is smart, kind and was so patient to me for the long period of time. I keep on asking her multiples questions and she was able to nailed it. Do the supervisor or manager of Kimberly please give her a raise or increase her pay. She deserved to be promoted and to be recognized on doing an extra mile for newbie like me.
Once again i highly appreciate Kimberly for the EXCELLENT SERVICE today. Looking forward to chat with her in the future.
Best Regards,
Arvin (The Joker) lol
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.