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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Awesome experience with Kayla B.
June 21, 2018

Kayla answered all my questions and solved my issue within the shortest time. I had an awesome experience.

Date of experience: June 21, 2018
India
1 review
0 helpful votes
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Help with my account
June 21, 2018

I waited in line for some time, but then connected with Josie G who literally took less than 3 minutes to help me with all of my problems in one-go. I highly appreciate this kind of professionalism and service!

Date of experience: June 21, 2018
Philippines
1 review
1 helpful vote
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Antoinette B. Is amazing!
June 21, 2018

She knows what she's doing. Very fast and efficient.
Give her a raise pleaseeeee!

More of like her too :)

Date of experience: June 20, 2018
Canada
1 review
0 helpful votes
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Thanks to Troy C. I was able to settle a dispute with my payment processing. I made 2 EXTRA payments (my mistake), and they were able to refund me for the full amount. A lot of companies will not refund you for your own mistake but they have superb customer service... I feel a lot better doing business with them.

Date of experience: June 20, 2018
Singapore
1 review
0 helpful votes
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Prompt Action
June 20, 2018

I had a problem closing up a small issue on Freelancer, and Josie G. Was really prompt in solving the issue. Thanks again for the support and help!

Date of experience: June 20, 2018
Egypt
1 review
1 helpful vote
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Kimberly R. Support and understanding for my concerns were amazing.

My concern been solved in 30 seconds

Date of experience: June 20, 2018
Albania
1 review
0 helpful votes
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For Katie
June 20, 2018

Very good manners. I really appreciate her help.

She replied in time.And was very very helpful.
Nice!

Date of experience: June 20, 2018
Hungary
1 review
0 helpful votes
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Excellent Giude and Agent
June 20, 2018

Thank you Kimberly R., did an excellent job! Absolutely helpful, kind and quick guiding through my questions!

Date of experience: June 20, 2018
North Macedonia
1 review
0 helpful votes
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Excellet support agent
June 20, 2018

Its was very helpfull and advice the best way for my problem, from now i belive very in freelancer.com, Have a very good support team and its very safe.

Date of experience: June 20, 2018
France
1 review
0 helpful votes
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5 Star Support from Josie G
June 19, 2018

Josie G live chat support was very helpful and to the point.
I will not hesitate to use Freelancer support again.

Date of experience: June 19, 2018
Saudi Arabia
1 review
0 helpful votes
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Amazing customer service
June 19, 2018

Was patient in listening to my query and handled two of my concerns in a proper manner. Thank you Josie

Date of experience: June 19, 2018
Indonesia
1 review
0 helpful votes
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Fastest response
June 19, 2018

Josie G provided fastest solution for my issue, thanks a lot and keep the good work, you are the best. Cheers.

Date of experience: June 19, 2018
India
1 review
0 helpful votes
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Help about project issue
June 19, 2018

Mr. Jade helped me a lot and explain me very well issues. Mr jade were calm during the conversation and this very good about him.

Date of experience: June 19, 2018
Singapore
1 review
1 helpful vote
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Fast Response
June 19, 2018

Great experience with Kayla B.
She provided excellent support in helping with the process of withdrawing deposits.

Date of experience: June 19, 2018
Morocco
1 review
0 helpful votes
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Good!
June 19, 2018

Josie G. He is so helpful and fast communication guy! At the moment he almost solved my problem and I will be happy if he assist me next time! Thanks

Date of experience: June 18, 2018
Illinois
1 review
0 helpful votes
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Great
June 19, 2018

He is very kindly.
I solved the issue as he teach.
Freelancer custom center is very nice.
Thanks again.

Date of experience: June 18, 2018
India
1 review
0 helpful votes
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Not response on time
February 18, 2021

Not well support.
Not assign agent after waiting 10 or more minutes.
I have wait many times.
And they are not serious for provide service.

Date of experience: June 18, 2018
Lithuania
1 review
0 helpful votes
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I like this website, but I am having problems with charges, because I don`t know how to use it. So I enter at this chat to try to solve my problem and was really difficult to explain, and he was really nice and listen to me till understand the thing, and give me a option. If I cannot fixed this, probably I will leave this website besides beeing good, is difficult to know that each milestone generates charges

Date of experience: June 18, 2018
Bangladesh
1 review
0 helpful votes
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Best of the world support team.
June 19, 2018

I am very happy with your assistance. Communication was very well. He was give me proper solution that I wanted.

Date of experience: June 18, 2018
Philippines
1 review
0 helpful votes
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Kimberly is the all in one agent
June 19, 2018

1st it was a worst experience it took forever before agent assign to me, then when Kimberly log in. She is smart, kind and was so patient to me for the long period of time. I keep on asking her multiples questions and she was able to nailed it. Do the supervisor or manager of Kimberly please give her a raise or increase her pay. She deserved to be promoted and to be recognized on doing an extra mile for newbie like me.

Once again i highly appreciate Kimberly for the EXCELLENT SERVICE today. Looking forward to chat with her in the future.

Best Regards,
Arvin (The Joker) lol

Date of experience: June 18, 2018