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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

New Zealand
1 review
3 helpful votes
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I was scammed by a user named BOOSTDESK123 (stay away from this account everyone) and I contacted Customer support TWICE. Till this day, there is no response and I have not been paid for work done. Customer service has always been terrible as I've never got replies to my emails in the past before this incident either.

Date of experience: June 18, 2018
Zimbabwe
1 review
0 helpful votes
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I was not getting relevant responses. Customer care helped me and gave me a free upgrade. Waiting for new entries in my contest now

Date of experience: June 17, 2018
Isle of Man
1 review
0 helpful votes
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Barry N. Fixed my problem with consummate ease, and politely too. He restored my faith in Freelancer after I saw a fee of $1554 was deducted from my PayPal account by accident. Thanks Freelancer. Dave A.

Date of experience: June 17, 2018
India
1 review
0 helpful votes
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I had some profile issue and it was solved under 10 minutes during my live chat with freelancer.com support customer Betty. Freelancer.com site is genuine and really amazing to earn a living.

Date of experience: June 17, 2018
India
1 review
0 helpful votes
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Great help
June 17, 2018

Support team is quick and responsible. I would recommend to contact immediately for the issue. Thank You. Parbind

Date of experience: June 16, 2018
India
1 review
0 helpful votes
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Great CSS
June 17, 2018

He was very helpful. Showed patience understanding my issue, and resolved it the best way possible. I don't have words to describe how kind he was.

Date of experience: June 16, 2018
Texas
1 review
0 helpful votes
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I have asked lots of favors on freelancer.com support team by live chat. Whenever I need it, they kindly replied within 1 min, tried to do their best to resolved all of my concerns. I'm listing their names here:
Erwin,
Antoinette,
Dana,
Florence...
Thank you a lot freelancer.com!

Date of experience: June 16, 2018
Philippines
1 review
0 helpful votes
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Very good in communication also they are always concern about your problem thank you agent Erwin C. For solving my problem. Freelancer is a nice web for those who wants job online thanks again.

Date of experience: June 16, 2018
Canada
1 review
0 helpful votes
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ACCOUNT LOGIN ERROR
June 17, 2018

AWESOME SUPPORT. I WAS ABLE TO LOG BACK IN NO TIME. FAST AND HELPFUL. WHICH IS KINDA RARE NOW A DAYS. KUDOS!

Date of experience: June 15, 2018
Kentucky
2 reviews
8 helpful votes
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Freelancer:

- Says it's free to have an account... and then after you get all set up, a couple days later, notifies you that you must sign up for a paid membership to continue. Nice advertising. They ought to point that out up front.

- Takes a sizable chunk out of every transaction, whether you end up getting paid or not. (Your employer also has the liberty to cancel the project at any time, whether you've done the work or not.)

- Is filled with scammers who waste your time (at best)

- Is extremely difficult and complicated to use

- Charges you a fee to accept a job (!) (A $5.40 fee for a $12 job, in my case)

- Does not explain things well (I accidentally reported a perfectly innocent user because of an unclear button (typical of Freelancer) and spent a good amount of time trying to fix it, only to be brushed off by customer service after complaining that I was notified "Action has been taken against the user you reported." This is NOT the only time a non-explained button or process got me into trouble.)

- Lets you work really hard and finish a project and THEN notifies you that in order to get paid you must "verify your identity" through a complicated process wherein, among other things, you take a picture of yourself holding your drivers license and a special number they give you, plus you must provide a proof of residence (they say a utility bill or a bank statement(!)), neither of which I have since I am 18 and live with my parents. Tough luck! Long and short of it, I was not paid on my first project (which, by the way, is also my last.)

- Is full of low paying gigs that pay anywhere from $2.50-$5 per article (except for the rare high paying gig, more on those below) and these employers want you to work twelve hours per day on this laughable wage.

- Does have nice employers who post projects offering decent wages--but in order to take on these jobs, you must have a LOT of reviews (from toiling away for the slave-labor employers, of course!) AND you might even have to upgrade your membership to get the job!

- Made me get feel like I went gray overnight.

- Told me I had 107 bids I could make--and then when I'd made less than fifty, it said I'd run out and couldn't place anymore. (?)

- Is not a place where skilled, professional writers should expect to make money. Period.
* * *
All that being said, my positive experience with Freelancer consisted of posting a contest for a logo design.

Prize was $10, I received 62 entries, so many great people submitted wonderful designs, and I got the logo I wanted (in the process linking up with a wonderful graphic designer I'm hiring for my website).

Nevertheless, because I'm so disgusted with Freelancer, I'm taking my new graphic designer and leaving. Freelancer won't be getting any more money from me!

Date of experience: June 15, 2018
Mexico
1 review
1 helpful vote
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I was not paid
June 17, 2018

I wish they could answer a lot faster. It took almost a week to receive an answer. Once I received a proper answer, all worked perfectly.

Date of experience: June 15, 2018
India
1 review
1 helpful vote
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Nice one
June 17, 2018

Brine A. Is really supportive. He helps me very well. From morning no one is on the freelancer to help me. Please concern about your customers.

Date of experience: June 15, 2018
Bangladesh
1 review
0 helpful votes
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A Grade Support!
June 14, 2018

The support agent was very patient to discuss all my problems and solve it accordingly. I wish him good luck!

Date of experience: June 14, 2018
Austria
1 review
0 helpful votes
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Super fast and helpful!
June 14, 2018

I made a wrong payment and Josie G. Immediately solved all of my issues! Such a great start with Freelancer platform! Thank you Josie.

Date of experience: June 14, 2018
Bangladesh
2 reviews
3 helpful votes
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Refund deposite
June 14, 2018

Stephanie M, he is a friendly and co-operative person. Thanks for his co-operation. I have to get his support

Date of experience: June 13, 2018
Italy
1 review
0 helpful votes
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Assistance feedback by Kayla B
June 14, 2018

Professional, kind, fast. Very well assisted.
Four stars only because I think it'll be good to have an Italian-speaking assistance. An Italian freelance offering content in Italian not speaking English cannot use your interesting services...
Thank you

Date of experience: June 13, 2018
India
1 review
0 helpful votes
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Nice support
June 14, 2018

As per my experience, Katie is nice support team member who listened me carefully & helped me. Keep it up Katie. Thanks.

Date of experience: June 13, 2018
Germany
1 review
0 helpful votes
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Great Support from Kayla B.
June 12, 2018

All answered rapidly, professionally, highly appreciate the support of Kayla B. Although a rather technical question, she handled it in a professional way and answered in great detail. Vary satisfied by her support and kindness. Thank you.

Date of experience: June 12, 2018
North Macedonia
2 reviews
2 helpful votes
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Josie G. Was great!
June 12, 2018

She was very helpful and polite and patient. I needed to get a refund and she did help me with everything in the process. God bless her!

Date of experience: June 12, 2018
Bangladesh
1 review
0 helpful votes
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Membership purchase support
June 12, 2018

Alexander helped me to get the membership with lower price than usual and make it easy for me to get the refund of previous plan which I purchased Yesterday. He is great supporter and did it very speedy. I recommend him to anyone. Thanks much for the great support!

Date of experience: June 12, 2018