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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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My payment was diappeared
July 5, 2018

Their manner was good. I had a problem regarding the payment issue and i contacted the freelancer customer service and happy that they were quick in response and they guide me what to do

Date of experience: July 4, 2018
South Africa
1 review
0 helpful votes
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Chatting with Kimberly R.
July 5, 2018

As someone new on Freelancer.com chatting with Kimberly R was really helpful. She assisted me just when I was panicking with my funds.

Date of experience: July 4, 2018
Switzerland
1 review
0 helpful votes
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Great culture from freelancer
July 5, 2018

Freelancer has got a very good system to protect freelancers. Josie B. Particularly helped me with a situation and he resolved it in the most professional way possible.

Date of experience: July 4, 2018
India
1 review
0 helpful votes
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Good Support- Freelancer.com
July 5, 2018

My Queries were resolved successfully, very cooperative and helpful support... Superb Thank you freelancer.com

Date of experience: July 4, 2018
South Africa
1 review
0 helpful votes
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Josie G. Review
July 5, 2018

Amazing service, waited for me to reply despite my forgetfulness about requesting the online chat. Very helpful and polite.

Date of experience: July 4, 2018
Kuwait
1 review
0 helpful votes
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Fast solution
July 5, 2018

My issue was solved in no time. And this box for experience that has a minimum of 100 characters is useless. I would honestly just ignore giving back a feedback if you give me a minimum characters to put.

Date of experience: July 4, 2018
Nigeria
1 review
0 helpful votes
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Josie G. Was quick to respond and quite helpful. It was a great experience reaching out to Freelancer helpdesk. Thanks to Josie G.

Date of experience: July 3, 2018
India
1 review
0 helpful votes
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Quick support by Eric
July 5, 2018

I lost my bids after upgrade my membership to premier. With the help of Eric all bids are retrieved quickly. Thanks Eric.! :)

Date of experience: July 3, 2018
Illinois
1 review
0 helpful votes
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Change of project bid.
July 4, 2018

Once Eric helped me. I was very satisfied. There had been much chat, and now it is resolved. Again, thank you.

Date of experience: July 3, 2018
Algeria
1 review
0 helpful votes
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One of The Best Assists Ever
July 4, 2018

Well as the title said, Eric was so much friendly and helpful, he took time to review my request and answered well and i understand right away everything and what i should do, Thanks a lot Eric.

Date of experience: July 3, 2018
India
1 review
1 helpful vote
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Good Support from Benny
July 4, 2018

Benny answered/clarified all my questions and was very patience. More than 30 minutes I was given support on my querues,

Date of experience: July 3, 2018
Serbia
1 review
1 helpful vote
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I had some invoices that needed to be created and Barry N. Was more than helpful to see that I'm fully satisfied. Very kind and professional.

Date of experience: July 3, 2018
Philippines
1 review
0 helpful votes
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Prompt response
July 4, 2018

Kayla was great :) Answered my question in a straightforward sense. Nice experience. Keep up the good work

Date of experience: July 3, 2018
India
1 review
1 helpful vote
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Exam fees are not refundable
July 4, 2018

I paid to take an exam but the page was not opening and the money had been debited. So I asked for refund. Kayla from customer support helped to get the amount as bonus credit which can be used to take the exam again. Though the money is not refundable, she was very helpful and kind.

Date of experience: July 3, 2018
Italy
1 review
0 helpful votes
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General help
July 4, 2018

Kayla B. Was very helpful, answered all my questions and
Offered good solutions to my problems.

Date of experience: July 3, 2018
Nigeria
1 review
0 helpful votes
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Withdraw request
July 4, 2018

Josie G. Is nice talking to him. He answered all my request and i will like to chat with him over and over again, thank you

Date of experience: July 3, 2018
Viet Nam
1 review
0 helpful votes
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Great
July 4, 2018

Great. Thank you Kayla B. They help me understand problem and soved my concerns. Thank you so much :)

Date of experience: July 3, 2018
India
1 review
0 helpful votes
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Great Support
July 4, 2018

I am new on freelancer and no very friendly with freelancer tool and by mistake I post a job instead of biding, So I want to cancel that project and I need support that I got and Team Member ( Kimberly R.) give me timely support.

Thank You so much - Kimberly R

Date of experience: July 2, 2018
CD
1 review
0 helpful votes
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Buyer contact
July 4, 2018

I was concern by a contact who asked me to send him an email. Kayla B. Helped me to have precisions about my concerns. She answerd clearly to my questions. It was very helpful.

Date of experience: July 2, 2018
Philippines
1 review
0 helpful votes
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Great Job
July 2, 2018

Barry is very understanding. He helped me without giving me any headaches and heartaches. He went ahead and helped me without any complications. Best support ever! Please give him a raise.

Date of experience: July 2, 2018