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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Thank you so much
July 9, 2018

I had a problem,
I asked for help.
He was so helpful and fast answering me and my problem is solved fast.

Date of experience: July 8, 2018
India
1 review
0 helpful votes
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Very helpfull- Katie
July 9, 2018

Katie, was very patient with me, as I am new to freelancer.com she tried her best to explain things to me.

Great Job! Thank you...

Date of experience: July 8, 2018
Philippines
1 review
0 helpful votes
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Very helpful
July 9, 2018

That was fast and very helpful. It's a relief when your issues got resolved. Thank you very much Erwin C.

Date of experience: July 8, 2018
Bangladesh
1 review
1 helpful vote
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Card authentication
July 9, 2018

The support is good enough to find out any problem and i'll contact them soon with me other problem.
Thanks lot

Date of experience: July 7, 2018
Italy
1 review
0 helpful votes
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The assistance service of freelancer.com is perfect! I had a chat with Katie R. And she was so kind and helpful! Great team!

Date of experience: July 7, 2018
India
1 review
0 helpful votes
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Very helpful!
July 9, 2018

Katie R was my helping agent. She was very clear and supportive. She understood my problem and helped me to get over it. Thank you so much for your help Katie!

Date of experience: July 7, 2018
India
1 review
0 helpful votes
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Katie helped me vert easily, i would like say thanks, it was a great experience to me for freelancer.com

Date of experience: July 7, 2018
Pakistan
1 review
0 helpful votes
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Express Withdrawal Issue
July 8, 2018

Stephanie really helped me and was very pleasant.
She's very nice and polite.
Her communication is really good.

Date of experience: July 6, 2018
India
1 review
0 helpful votes
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Account restrictions issue
July 8, 2018

I was having an issue with my Account balance and status. Stephanie M helped me it and resolved the issue.

Date of experience: July 6, 2018
India
1 review
0 helpful votes
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Quick understanding
July 8, 2018

Josie G. Quickly understand my issue and solve it real quick. Keen to help. Nice member in support team.

Date of experience: July 6, 2018
India
1 review
0 helpful votes
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Awesome
July 8, 2018

Frieda was awesome she responded very well without wasting time. She's doing great job. If there is any parameter to judge her I would love to give her 100 out of 100

Date of experience: July 5, 2018
India
1 review
0 helpful votes
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Excellent
July 8, 2018

Excellent Service!
Nice to talk with you!
Thank you so much Eric!

Date of experience: July 5, 2018
France
1 review
1 helpful vote
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Excellent job
July 7, 2018

Very nicely handled the case and took quick action. Thanks Frieda S. It was really very much helpful... now what 100 words

Date of experience: July 5, 2018
Bangladesh
1 review
0 helpful votes
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Great Financial Deposite Help
July 5, 2018

I was contacted by three supporters but finally, this is the wonderful solution for me and he solved my issue.

Date of experience: July 5, 2018
India
1 review
1 helpful vote
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Prompt response
July 5, 2018

Only thing is it takes freelacner a lot of time to assign an agent to resolve the complaint. But oncee the agent was assigned she resolved the issue promptly and got it documented too.

Date of experience: July 5, 2018
Bulgaria
1 review
0 helpful votes
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Helped clear things up!
July 5, 2018

Charlotte B. On www.freelancer.com was very helpful and cleared up my confusion. I appreciate that and thank ou!

Date of experience: July 5, 2018
India
1 review
0 helpful votes
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Pioneer Movers & Packers
July 5, 2018

Service was good service was goodservice was goodvservice was goodservice was goodservice was goodservice was goodservice was goodservice was good

Date of experience: July 5, 2018
Italy
1 review
1 helpful vote
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Nice experience
July 5, 2018

Josie G. Helped me out with proper action, task was simple but conducted efficiently and in timely manner.

Date of experience: July 5, 2018
Kenya
1 review
0 helpful votes
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Happy
July 5, 2018

I am happy with the kind of services i receive at freelancer, customer care desk really replys very fast and friendly too

Date of experience: July 4, 2018
California
1 review
0 helpful votes
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Account Problems
July 5, 2018

My 2 problems were cleared up quickly. I now have a Freelancer account that I'm happy with. And here are some more words to get over 100 -- what a pain this survey is.

Date of experience: July 4, 2018